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NGT Digital Voice

Who is NGT?. New Global Telecom, Inc. (NGT) is the largest provider of wholesale Internet-Protocol (IP) Communications solutions in the United States with over 150,000 seats on our platform.

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NGT Digital Voice

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    1. NGT Digital Voice / Cisco Presentation

    2. Who is NGT? New Global Telecom, Inc. (NGT) is the largest provider of wholesale Internet-Protocol (IP) Communications solutions in the United States with over 150,000 seats on our platform NGT has the pedigree (microsoft endorsed), nationwide footprint, and proven, quality solutions. Offering VoIP since 2003 NGT is broadband agnostic NGT has the pedigree (microsoft endorsed), nationwide footprint, and proven, quality solutions. Offering VoIP since 2003 NGT is broadband agnostic

    3. NGT & Cisco Working Relationship Cisco has invested $2B in Small Business NGT is the leading Hosted VoIP provider in the US Over 150,000+ end users; Track record of 99.994% service uptime NGT and Cisco are working together to co-market VoIP solutions for SMBs NGT is testing and certifying Cisco IP phones Cisco making a significant investment in the SMB space Hosted VoIP service is a key priority for Cisco and a cornerstone of NGT’s services Aligns NGT’s expertise in VoIP services with Cisco expertise in VoIP hardware solutions Phase I: NGT Hosted Services + Cisco IP phones Phase II: NGT Trunking to Cisco IP PBXs UC 500, Call Manager Express

    4. NGT Digital Voice Options Hosted Digital Voice – network based solution managed and maintained by NGT Features provided from the “cloud” to the end user site Quality Assurance device and IP Phones at the end user site Digital Voice – VOIP Trunking solution that supports premised based equipment at the end user site Featureless Trunking option that provides dial tone to existing equipment for local, long distance, and E911 calling

    5. Hosted Digital Voice Service All the services you expect from the phone company- - Caller ID - CNAM - FCC-compliant 911 - Call waiting - Local and long distance (unlimited) - Directory Listing - Directory Assistance Support Response Point features All the services you expect from the phone company- - Caller ID - CNAM - FCC-compliant 911 - Call waiting - Local and long distance (unlimited) - Directory Listing - Directory Assistance Support Response Point features

    6. VoIP: Hosted VoIP Voice and Data converged on LAN Service also called “IP Centrex” or “Hosted PBX”

    7. VoIP: Hosted VoIP Voice and Data NOT converged on LAN Requires two Ethernet drops to each user (one for voice, one for data)

    8. VoIP: Quality Assurance Device Voice packets are processed with a higher priority then data Voice packets are latency sensitive

    9. Hosted Digital Voice Included Features Product Features Local telephone number Voicemail Unlimited local and domestic long-distance calls 911 calling support Click-to-dial capabilities; telephony toolbar One hunt group per Hosted Digital Voice Line Directory Listing Automated Attendant Disaster Recovery options Shared Call Appearance Advanced Telephony & Mobility Features Simultaneous Ring Remote Office Call Forward Busy Do Not Disturb Outlook Integration Voicemail to Email Integration Notification of voicemail to Email inbox Delivery of .wav file message to Email inbox

    10. Advanced Features Telephony Toolbar Provides “click to dial” and “point and click” functionality within Microsoft OutlookTM, Microsoft ExplorerTM or Mozilla FirefoxTM Opens in application Allows for control of Call Forward options, Remote Office, Simultaneous Ring, Do Not Disturb, display call history Access to Company Directory, NGT Audio and Web Conferencing, voicemail options Click to Dial and Call Controls Click to Dial contact, answer, hold, transfer, 3 way, end call Easy Web download and setup

    11. Fortune 500 Features Shared Call Appearances The ability to have one phone “appear” as another line for the maximum in call coverage options – e.g., a secretary may monitor the lines for a group of executives and answer each line differently Auto Attendants Powerful and flexible inbound call management that enables automated call handling by providing the caller with simple options (“Please press 1 for Sales, 2 for Customer Service…”) Hunt Groups Enables calls to be routed to a variety of lines to ensure effective call handling on critical business lines (e.g. Customer Service or Sales lines) Alternate TN routing to main telephone number 800 number or other number rings into main line Disaster Recovery Automatically reroutes calls in event of ISP outage

    12. Advanced Features Auto Attendants Automated receptionist answers call, provides callers with options Internal company numbers External telephone numbers Voicemail boxes Hunt Groups Business Hours Greeting After Hours Greeting Holiday and Time Change schedules Name Dialing 9 options, including 0 for operator Greetings changed via mail portal; greeting order changed via NGT

    13. Advanced Features, cont’d Hunt Groups Feature that allows a group of users to ring in a specific pattern Regular Rings each user in the order they appear on the user list Simultaneous Rings all users; first user to answer will handle the call Circular Notes last user to answer call and rings next listed user. Hunts through all users ultimately circling back to starting user Name of group passed to users along with Caller ID number

    14. Disaster Recovery for Hosted Offers a method for an end user to receive calls when their IP phone is unreachable Utilizes a user feature called Call Forwarding Not Reachable

    15. Benefits of Hosted Digital Voice Hosted Services offer flexibility Integrated multi-site capabilities with HQ and remote users Mix and match Hosted with IP PBX Trunking Quality Assurance NGT Certified Quality Assurance Device Traffic Shaping The Quality Assurance Device (QAD) performs traffic shaping to provide higher priority to voice traffic Demarcation Point The Quality Assurance Device is the demarcation point at the customer site Creates a clear line of separation for support/troubleshooting Survivability Enables failover capabilities that utilize NGT’s geographic redundant architecture

    16. What’s in it for you? www.ngt.com Confidential You earn the installation services, any fees to upgrade broadband, margin on the equipment + the monthly recurring commission on the phone services AND, as an NGT authorized partner – you get the aggregate NGT discount on all CPE and Cisco gear! Typical Customer Profile = $ 507 monthly recurring phone services 15 lines (3 yr term), 1 toll-free + 1 desktop fax account Equates to $50 per month per customer recurring commission to agent

    17. NGT- Cisco Program Requirements SIGN UP: Existing Cisco Partners, sign up with NGT’s Partner Program Online registration: www.ngt.com/ciscoagent No commitments, no exclusivity SELL: Phase 1, Sell NGT Digital Voice + Cisco Phones Linksys phones and new Cisco branded family of phones (900 + 500 series) ORDER: Order via NGT-Cisco distributor Westcon Cisco CPE must be ordered through Westcon to take advantage of pre-negotiated discounts Partners can also order Cisco switches and routers NGT Quality Assurance Device is required Enables proactive monitoring via NGT’s 24x7 NOC Future Phases of the program will include a Cisco QAD

    18. SPA525G Deployment options

    19. SPA500 Family Key Selling Features Full Duplex Speakerphone with Enhanced Speech Technology Support for Wideband Audio (G.722) Support For Up to Two 32 Button Side Car Modules PC Port and 802.3af Capable WAN Port High Resolution Backlit 128 x 64 LCD Screen ** GUI Localization ** Integrated Cisco XML Browser for Advanced Applications ** Support for SIP or SPCP Protocols Maximum responsiveness

    20. SBSBU SPA500 Family IP Phones

    21. www.ngt.com Confidential

    22. Partner Program Responsibilities VAR Sell NGT Hosted Digital Voice or Digital Voice for IP PBX Manage Order form and required documentation Process; Site survey Order CPE through Westcon Receive Monthly Commission NGT Process Order Provision Service Activate Service Billing VAR Support and Customer Support

    23. Resources: Channel Resource Center Password protected VAR resource area Sales Collateral NGT logos Certified Partner logo Training modules Sales Tools Order Form LAN Architecture Handbook Service Availability Tool

    24. Confirming Service Availability STEP 1: Enter State and City or NPA and NXX along with Zip Code Click “Search”

    25. Next Steps: Ordering

    26. Installation Milestones Sale Completed LAN /WAN Assessment Site Survey Completed Place order Pre-Installation Activities Installation

    27. WAN Assessment, cont’d

    28. Site Survey / Station Review Site survey must be completed before QoS device can be ordered Site Survey shown is for Hosted Digital Voice Tour of Station Review form!

    30. LAN Assessment LAN / WAN Requirements A public IP address(es) from the broadband service provider is required. A static or dynamically assigned PUBLIC IP is required for the QoS device If there is an existing firewall already using a public IP then TWO static public IP’s will be required. One for the QoS and another for the firewall. The integration of NGT’s QoS Device. This device would be provisioned with the public IP address required above. The NGT Supported VoIP phones and Quality Assurance Device on a common layer-2 Ethernet LAN

    31. Hosted LAN Architecture Options Hosted LAN Architecture Cookbook Four supported architectures Network Diagram #1 – Network with Existing Customer Firewall, segregated Voice and Data networks 2 static IP addresses Network Diagram # 2 – Network with Existing Customer Firewall converged Voice and Data network 2 static IP addresses Network Diagram # 3 – NGT Quality Assurance Device serving as customer firewall & DHCP server 1 static or dynamic IP address Network Diagram # 4 – NGT Quality Assurance Device with no port forwarding 1 static or dynamic IP address Cookbooks are available on Channel Resource Center

    32. LAN Architecture-Option 1 Network with Existing Customer Firewall, segregated Voice and Data networks

    33. LAN Architecture-Option 2 Network with Existing Customer Firewall, converged Voice and Data networks

    34. LAN Architecture-Option 3 NGT Quality Assurance Device serving as customer firewall & DHCP server

    35. LAN Architecture-Option 4 NGT Quality Assurance Device with no port forwarding

    36. Pre-Install Checklist The QAD QoS device may not include cabling The QAD must have its own static public IP address unique from your modem’s public IP; please contact your ISP to order an extra public IP if one is not available before the install date Please thoroughly review the LAN Architecture Cookbook. Your network should mirror one of the four Network Diagrams. Please contact NGT at (800) 299-2550 or installsupport@ngt.com if you have any questions regarding the Cookbook.

    37. Pre-Install Checklist Configure the QAD/ QoS with WAN Interface settings. From the ‘Firewall’ tab of the QAD, please disable the firewall in order to allow remote access for the NGT Install Engineering group during the install date. Connect the modem to the WAN port on the QAD Connect the existing layer two switch into LAN port 1 of the QAD

    38. Pre-Install Checklist If you have a firewall or Small Business Server (SBS) connect the WAN to the LAN port 2 of the QAD. Go to speedtest.net and run three speed tests. Please have the downstream and upstream results ready for the install date 12. Please verify that the WAN IP of the QAD can be reached via ping and via HTTP from outside of the LAN prior to install. If the QAD cannot be reached then verify the WAN IP settings of the QAD, otherwise, there may be an issue with the modem configuration which may require assistance from your ISP.

    39. Installation Process NGT will contact the VAR to set up installation If porting numbers, install will coordinate with Provisioning NGT confirms Appropriate Network Diagram NGT verifies access to QoS Device and internet access from LAN NGT verifies platform registration If ported TN- NGT executes trigger of port Configure phones – Device Manager Test inbound/outbound calls on-net and to/from the PSTN Installation is complete Billing Begins; Welcome letter is generated

    40. Device Manager Phone Configuration For Cisco phones, the profile rule is populated via the phone's GUI with: http://xsplaunch.onvoip.net/dms/SPA5xxG/spa-$MA.cfg (5xx would change depending on phone model) which points the phone to our XSP server. The phones pull their config, reboot, and then are registered. : http://xsplaunch.onvoip.net/dms/$PN/spa-$MA.cfg

    41. Setting Up Advanced Features Downloading the Telephony Toolbar Access www.ngtsupportcenter.com Select “Corporate Telephony Toolbar” Select “Download Toolbar Application” Follow the “Telephony Toolbar Application Wizard” prompts

    42. 1 – Get Ready - Cisco PAP 2 ATA

    43. 2 – Connect – Cisco PAP 2 ATA

    44. 3 – Power & Confirm – Cisco PAP 2 ATA

    45. Digital Voice to IP PBX LAN Architecture Options Digital Voice to IP PBX LAN Architecture Cookbook Three supported architectures Network Diagram #1 – Network with Existing Customer Firewall or Small Business Server in Dual-NIC Mode 2 static public IP addresses Network Diagram # 2 – NGT Quality Assurance Device with Small Business Server in Non-firewall (single NIC) mode 2 static public IP addresses Network Diagram # 3 – NGT Quality Assurance Device with no port forwarding 1 dynamic or static public IP address LAN Architecture handbooks are available on Channel Resource Center

    46. LAN Architecture-Option 1 Network Diagram #1 – Network with Existing Customer Firewall or Small Business Server in Dual-NIC Mode

    47. LAN Architecture-Option 2 Network Diagram # 2 – NGT Quality Assurance Device with Small Business Server in Non-firewall (single NIC) mode

    48. LAN Architecture-Option 3 Network Diagram # 3 – NGT Quality Assurance Device with no port forwarding

    49. Partner Program Contact Contact Matt Wilson with specific opportunities 303.239.1007 / matt.wilson@ngt.com

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