Standard Work

1. Standard Work “Where there is no standard, there can be no kaizen.” Taiichi Ohno Vice-president, Toyota Motor Corporation

2. Understanding Standard Work Making the “new way” become the standard way

3. Building a successful Lean transformation Strategy Leadership Sustainment Lean Transformation Kaizen Training Planning Increasing Organizational Value 7 Wastes 5S Standard Work

4. Standard work is the foundation of continuous improvement, yet it is the piece of the improvement that many organizations fail to implement. As a result, perceived gains through Kaizen may be lost over time and the status quo prevails.

5. A simple written description of the safest, highest quality, and most efficient way known to perform a particular task, (i.e. a checklist to lead someone through the task). The only acceptable way to do the process it describes. Expected to be continually improved What is Standard Work?

6. 1 What is Standard Work? • Includes the amount of time allotted to hand-off the task to the next step of the process. • Focuses on the employee, not the equipment or materials • Reduces variation, increases consistency

7. What is Standard Work? • Needed in most, if not, all work areas • May be met with resistance by employees.

8. Standard Work • Standard work supports the lean system of continuously improving capacities and efficiencies by defining 3 critical elements for every person doing the work • The most efficient work routine/procedure or steps • The elapsed time required to complete work elements and move to the next step of the process • Any quality checks required to minimize defects/errors

9. Steps for Creating Standard Work 1. Define the extent of the task for which you are creating standard work (e.g. starts at… ends at…) • Standard work for key tasks in a multi-function process • People doing the same job will use the same standard work • The end point will be the starting point for the next task in the work sequence.

10. Steps for Creating Standard Work • Determine the appropriate standard work requirements • Name of process • Author • Revision date • Task name • Work sequence (i.e checklist, procedure) • Time allotted for task – next task in sequence

11. Steps for Creating Standard Work 3. Gather best practices Whenever developing a standard work document is collected for standard work, it is important to search for best practices. Observing multiple people doing the same work is a good way to let everyone see how much variation there is from unit to unit and from person to person.

12. Steps for Creating Standard Work 4. Create the standard work document Now that you have gathered the required information, you are ready to create the standard work document (s).

13. Steps for Creating Standard Work DO: • Keep standard work simple • Make it accessible • Include all information on one, easy-to-read document • Create one standard work document for each part of the process • Always look for ways to improve the process.

14. Steps for Creating Standard Work • DON’T: • Put standard work in a desk drawer • Change processes without changing standard work • Make standard work difficult to change • Give up on standard work – it can be tough, but it’s very important

15. Steps for Creating Standard Work • Train the supervisor on the standard work This is an essential step. The supervisor is accountable to insure that the employee is doing the standard work as described.

16. Steps for Creating Standard Work 6. Train the employees to do the standard work Once trained, each employee must be able to demonstrate their ability to perform the standard work well. If they are unable to do the work, they may need to be reassigned to other duties.

17. Steps for Creating Standard Work 7. Run the process and observe the results • Once standard work has been created and everyone is trained, it is time to start the process and make observations. This is the time to look for improvements. • Look for: • Training needs • Inadequate processes • Waste in any of the 7 forms

18. Steps for Creating Standard Work 8. Make adjustments and modifications to the standard work • Standard work should be a document subject to • change; however, a process should be implemented for • making changes to the standard work. • Revision levels should be recorded each time standard • work is changed and old standard work should be filed • for future reference.

19. Role of the Supervisor • The supervisor should ask the following 4 questions for every person who will perform standard work: • Do you understand why it is important for you to follow the standard work? • Are you willing to follow the standard work? • What are the consequences for choosing not to follow standard work? • What is the process for changing standard work?

20. Example of standard work There is no silver bullet for standard work – it is different for every organization in every area of work. The key to standard work is keeping it clear and simple, so staff can quickly and accurately complete their work. Below you will find a portion of one agency's standard work.

21. Example of standard work