SERVICES OVERVIEW Presented By Matt Allaway – Head Of Partnership Sales (CCE)

1. SERVICES OVERVIEW Presented By Matt Allaway – Head Of Partnership Sales (CCE)

2. PresentationAgenda • CCE Partner Overview • Our Services • Service Overview • Reseller Benefits • Summary

3. CCE / Partner Overview • Quick facts: • Over 34 years IT Support Experience • Over 95% retention over past 4 years • Full multi vendor support – Server / Desktops / Printers / Comms • UK Based 24/7 Call Centre • Full UK Mainland Coverage / Global Delivery • Dedicated Account Team – Internal / External Support • Committed to long term relationships • Fully Qualified Technicians • Industry Recognition • ISO 9001 Quality Management System • ISO 14001 Environmental Management System • ISO 27001 Information Security Management System What we do: Our primary services provide all elements of traditional break fix maintenance support across the UK and Europe ensuring optimum performance from managed services, to a fully outsourced IT solution. Scalable services include hardware support, managed print services to service desk solutions. We believe that after 34 years of delivering services we have developed a model that works for businesses, in an age where effective support makes all the difference to the smooth running and profitability of any organisation.

4. Services include… Hardware Maintenance Support Flexible approach to protect your investment for out of warranty hardware Asset Management Asset schedules for all hardware and software Managed Print Flexible approach (Fleet Take Over) / Replace Private Cloud Managed end-to-end voice and data for your private cloud business solution Managed Services Consultancy, asset & lifecycle management Outsourcing & Co-sourcing An unparalleled audit of your IT function

5. Services Overview What can we offer you …….. True Multi Vendor 3rd Party Hardware Break Fix Flexible Terms / Contract Offerings Pro Rata Additions and deletions Compete against Manufacturers Warranty option’s Fixed SLA’s as standard Enhanced SLA’s without the premium Competitive Rates against post warranty Lead times hugely reduced Quick turnaround of quotes Contract take on 10 days Non Corporate Approach Respond and support to reseller needs

6. Reseller Benefits • Single Point Of Contact • Single Credit Line • Reseller Support to Promote / Develop Services Offering • Multi Vendor Approach from single supplier • Attach services to product sales for increased margin • Ties client’s in • No outlay / Administration costs, Just time

7. How does it look ? Reseller Pre Sales Product Supply INGRAM MICRO Disposal Hardware Break Fix Asset Management Deployment Professional Services

8. Summary • Ingram seen as an extension to your sales team • Using best of breed service partners • Single point of contact for all product / services • SKU based pricing for regular service options • Multi Vendor Support • Upsell at source • Support in developing your services offering • Be seen as a key account • Increase Revenue / Margins

9. Thank You For Listening