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MTAC Workgroup 114 Establish Service Standards and Measurement Special Services Update

MTAC Workgroup 114 Establish Service Standards and Measurement Special Services Update July 11, 2007 Full Workgroup Meeting. Service Standards for Special Services. MTAC Workgroup 114 will explore service standards for these Special Services: Address Corrections Telecon

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MTAC Workgroup 114 Establish Service Standards and Measurement Special Services Update

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  1. MTAC Workgroup 114 Establish Service Standards and Measurement Special Services Update July 11, 2007 Full Workgroup Meeting

  2. Service Standards for Special Services • MTAC Workgroup 114 will explore service standards for these Special Services: • Address Corrections Telecon • Post Office Boxes and Caller Services FCM Subgroup • Business Reply Mail FCM Subgroup • Certified Mail FCM Subgroup • Registered Mail FCM Subgroup • Certificate of Mailing FCM Subgroup • Delivery Conf./Signature Conf. Packages Subgroup • Money Orders FCM Subgroup • CONFIRM Telecon • Merchandise Return Service/ Packages Subgroup Bulk Parcel Return Service

  3. Status of Special Services Standards • Address Correction Service • E-Mail notice to come looking for telecon participants • Post Office Box/Caller Service • Initial draft reviewed at July 10 meeting; edits and additional info to come • Discussion on Caller Service user needs • Business Reply Mail/Courtesy Reply Mail: • Remittance industry to draft recs on CRM • BRM issues largely around accounting functions; draft recs being formed • Certified Mail/Registered Mail: • Initial draft reviewed at July 10 meeting; edits to come • Certified = same delivery standards as FCM; Registered = different delivery standards • Both need service standards

  4. Status of Special Services Standards • Certificate of Mailing • In search of users to help draft recommendations • Delivery Confirmation/Signature Confirmation • Assigned to Packages Subgroup • Draft recs have been submitted and are being reviewed • Money Orders: • Discussed at 7/11 subgroup meeting; need users to help draft recs • Confirm: • Separate Subgroup • 2 telecons held to date; draft recs in the works • Merchandise Return Service/Bulk Parcel Return Service • Assigned to Packages Subgroup • MRS draft recs formed, being reviewed by subgroup • BPRS – need users to help form recs

  5. Special Services Standards – Next Steps • Work on finalizing recommendations • If no users to help with forming recommendations; workgroup will not pursue

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