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DAY

2. DAY. BTL. Activity 1. BTL. Listen. Bodies That. Really Really Listening. =. ACTIVE. Listening. in HEAT. =. ACTIVE. H. for Hearing or SENSING. E. for Empathizing. A. for Accepting. T. for Taking the Lead. H earing E mpathizing A ccepting T aking the Lead.

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DAY

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  1. 2 DAY

  2. BTL Activity 1

  3. BTL Listen Bodies That

  4. Really Really Listening = ACTIVE Listening

  5. in HEAT = ACTIVE

  6. H for Hearing or SENSING

  7. E for Empathizing

  8. A for Accepting

  9. T for Taking the Lead

  10. HearingEmpathizingAcceptingTaking the Lead

  11. in HEAT = Listening

  12. To What ? Listening

  13. ? Activity 2 Art-A- Back

  14. Non-Verbal Verbal COMM &

  15. ELEMENTS

  16. How do YOU communicate? YOU

  17. What is your MESSAGE? Content

  18. WHO are you talking to? Audience

  19. ELEMENTS

  20. HEAT YOU + Content Audience

  21. RECEIVE say show do + EXPRESS hear see feel

  22. ips +

  23. ip1 + Look w/ respect, approval.

  24. ip2 + Ask open-ended questions.

  25. ip3 + Encourage emotions.

  26. ip4 + Resist urge to interrupt.

  27. ip5 + Connect present with past.

  28. ip6 + Bring out positive reality.

  29. rus Y + + C A = HEAT+ .

  30. rus + +

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