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Rockwell Automation’s Quality Highlights

Rockwell Automation’s Quality Highlights. Commitment To Quality. Delivery Of Quality. Quality from the Customer’s Perspective. Rockwell Automation’s Quality Highlights. Commitment To Quality. Delivery Of Quality. Delivery Of Quality. Quality From The Customer’s Perspective.

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Rockwell Automation’s Quality Highlights

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  1. Rockwell Automation’s Quality Highlights Commitment To Quality Delivery Of Quality Quality from the Customer’s Perspective

  2. Rockwell Automation’s Quality Highlights Commitment To Quality Delivery Of Quality Delivery Of Quality Quality From The Customer’s Perspective Quality From The Customer’s Perspective

  3. What is Quality? “Quality is a product or service that is defect-free, compromise-free, on-time, with planned features that were intended and promised to the customer, properly delivered and supported. If any of those are missing, then it’s not Quality.” Roger Hartel, Vice President Quality, Safety & Environment Commitment To Quality

  4. Evolution Of Quality Quality Control • Mid 1900’s • 1990’s Quality Assurance • Early 1900’s Cornerstones of Quality TQM • 1980’s ISO 9000 • 2000 Commitment To Quality

  5. Cornerstones of Quality • Combination of ISO 9000 and other international quality management systems • Measures five key elements • Customer Focus • People • Management Leadership • Information and Analysis • Quality System Commitment To Quality

  6. Certifications and Customer Recognition • UL Product Self-Certified • CSA Self-Certified • Kodak Supplier Quality Award • American Bureau of Shipping (ABS) • MANNY Award for Mfg. Excellence • Intel Certified Supplier & Preferred Quality Supplier • Indiana Quality Award • Hytrol Supplier Award • Carrier Transicold Supplier Certification Award • Duriron Certified Supplier Award • Successful SEMATECH Audit Commitment To Quality

  7. Rockwell Automation’s Quality Highlights Commitment To Quality Commitment To Quality Delivery Of Quality Quality From The Customer’s Perspective Quality From The Customer’s Perspective

  8. Quality Council/QMT President VP Quality Roger Hartel Group Business Leader Group Business Leader Group Business Leader Quality Council Quality Management Team Group Quality Leader Group Quality Leader Group Quality Leader DeliveryOf Quality

  9. Closed-Loop Quality System Design Quality Tools Mfg Post Sales Shipping • Analysis of Returns • Customer Feedback • Design Input • Design Process • Design Verification • Design Output • Standards Knowledge • Raw Materials • Suppliers • Mfg. Processes • Mgf. Methods • Process Equipment • Packaging • Stocking • Material Identification • Transportation Processes & Control for: • Product audit • Customer feedback • Distributor audit • Field Return Analysis • Process Audit • Inspection • Self-Assessments • Product Tests & Evaluation QUALITY DATA • Monte Carlo • GD&T • FEA • Saber • Thermal Modeling • QUALITY TOOLS • Quality Problem Solving • FMEA • Top 5 • SPC • R&R • FEA • DOE • Collect Data • Analyze Data • Institute Corrective Measures • Feedback - Lessons Learned DeliveryOf Quality

  10. Rockwell Automation’s Quality Highlights Commitment To Quality Commitment To Quality Delivery Of Quality Delivery Of Quality Quality From The Customer’s Perspective

  11. How We Measure Quality Channel Surveys End-user customer surveys Product Returns Customer visits Quality from the Customers Perspective

  12. Responding toCustomer Quality Concerns • 24 X 7 Customer service hotline: (440) 646-5800 • Allen-Bradley • Rockwell Software • Reliance • Dodge brand • Support: www.automation.rockwell.com/support • Global Technical Services • U.S. and Canada: 1-800-422-4913 • International: 1-440-646-5800 Quality from the Customers Perspective

  13. Responding ToCustomer Quality Concerns Customer Satisfaction Reporting Quality from the Customers Perspective

  14. Quality Policy Rockwell Automation is committed to enhancing its customers’ success worldwide with products, services and responsiveness that set industry standards for quality and value. We relentlessly strive to be the best in every aspect of our business, by fostering a culture of trust, teamwork, responsibility, high expectations and open communications with employees, customers and suppliers. Quality from the Customers Perspective

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