Engaging our Employees

1. Engaging our Employees Sustainability and CR @ RWE npower Paul Bowtell April 2014

2. npower company context • Since Jan 2013 only an energy retailer. Power stations now in pan-european sister company • Serve around 6.5 million customer accounts • Over 8,000 employees • Around 90 sites

3. Current Challenges • Corporate restructuring • Staff turnover • Continued focus on Customer Service and Cost Reduction • Estate rationalisation • Media scrutiny

4. Future Leaders (1) • Now in our third year • Organised and sponsored in collaboration with HR • Three key objectives: • to secure interest in npower from a wide range of high calibre undergraduates; • to provide development opportunities for our employees; • to generate practical sustainability ideas for the business and our customers

5. Future Leaders (2) • Teams tasked with launching and implementing a sustainability project over a 5 month period. • The project can cover any aspects of sustainability including energy saving, community services, greener travel • Each team sends in a project idea and spends a weekend in Dartmoor being assessed. Finalists are then given limited funds and 5 months to implement and report back on the impact of their project.

6. Future Leaders (3) • The winning four teams travel to the Amazonian rainforest in August 2014 • They will work alongside the Kaxinawá tribe helping install practical, renewable energy sources • Previous years have seen the winners travel to Antartica to see the impacts of climate change first hand • The prize has been a significant reason for attracting contestants and motivating teams to complete their projects • Where possible all projects are implemented within the business, or with other partners e.g. Mitie

7. Environmental Champions - Programme Overview What: A network of Environmental Champions based at our larger sites to further drive our environmental agenda. The network is also a part of our wider employee engagement programme Where: Durham, Hull, Leeds, Peterlee, Solihull, Stoke, Swindon and Worcester Why: Local help to achieve carbon reduction targets, reduce business costs, improve media and public perception of RWE npower and further develop and engage our people

8. What does it mean for the volunteers? Key components: Champions are recruited across all areas and levels in the business with line management support – optimum ratio 1 champion : 150 people Training is delivered by environmental engagement specialists Global Action Plan Champions enabled to act locally with external perspective and supported centrally to drive performance and improve the way we work together Champions share tasks on each site, and collaborate between sites celebrating their successes and sharing their lessons learnt

9. The Role of the Champion Lead by example Support delivery of targets e.g. speak at team briefs about centralised and local environmental initiatives (external perspective/respect) e.g. run site tailored initiatives focusing on local issues and priorities (accountability/driving performance) Engage and inspire colleagues Feed into existing initiatives e.g. carry out environmental inspections alongside Health and Safety inspections (collaboration/driving performance) e.g. host a ‘Green Day’ on site with information, activities, presentations (focus/external perspective) e.g. working together, colleagues contact them with ideas to reduce the environmental impact of their site (challenge/collaboration) Act as a central environmental contact for their site Contribute to impact evaluation e.g. qualitative and quantitative information to measure success (accountability/driving performance)