Project Kickoff Meeting West Regional Office

1. Project Kickoff MeetingWest Regional Office February 28th, 2013

2. What is Project Titan? For many years DIDD has struggled to upgrade its existing computer information systems. These systems are used to track: • Recipient Demographic Data, • Service Planning and Case Management Information, • Service Authorization and Billing Information, • Incident and Investigation Data Most of these systems were developed in an outdated software platform, known as FoxPro, and in many cases were meant to be short-term solutions that became permanent. Project Titan is an effort to replace DIDD’s current computer information systems with a single integrated solution.

3. Project Goals & Objectives In the initial phase of Project Titan, DIDD plans to achieve two main objectives: • Establish the necessary infrastructure and common framework needed to support a single integrated application system; and • Deploy the first modules of the new application, which will: • Establish an electronic Individual Support Plan (ISP) • Replace DIDD’s current financial applications (CS Tracking, Provider Claims Processing, and PTABS) • Replace DIDD’s Incident & Investigations system DIDD will be able to leverage this framework in the future to address changing business needs and to improve business processes.

4. Previous Efforts & Lessons Learned 2004: ISIS/SAM Phase I – Project cancelled in 2008. 2010: NetSmart – Project cancelled in 2011. Factors that contributed to these failures: - Lack of Project Management Expertise - Lack of Stakeholder Involvement - Lack of a Dedicated Project Team - Poor Contract and Vendor Management How will Project Titan succeed, where other projects have failed? • Strategic Partnerships with Other State Agencies • Tennessee Business Solutions Methodology • Partnerships with Both Internal and External Stakeholders • External Partnerships – Microsoft & Mid-America Consulting Group

5. Project Status • Project Proposal Approved by IT-ABC in June 2012. • Purchase Order Issued for Software Licensing in June 2012. • Request for Proposal (RFP) Finalized and Implementation Services Contract Awarded on January 15th, 2013. • Requirements Documentation and Detailed Design Complete By Mid-Summer. • Service Planning Module to Be Completed by Late Fall. All Modules Complete By End of Fiscal Year 2014.

6. Microsoft Dynamics CRM Project Titan will be built using Microsoft’s Dynamics CRM solution. CRM: Customer Relationship Management • How is this relevant to Intellectual & Developmental Disabilities Services? • This is a data-driven tool that emphasizes interactions with people, which closely aligns with DIDD’s adoption of Person Centered Practices. • Successfully implemented in New York’s Office for People with Developmental Disabilities and in Florida’s Agency for Persons with Disabilities. Allows for Rapid Application Deployment, based on a modular approach.

7. Mid-America Consulting Group

8. Questions? • DIDD.Titan@TN.gov • Russell NicollChief Information OfficerPhone: (615) 975-3897E-mail: Russell.Nicoll@tn.gov