Extended Diploma in Customer Service - istudy

1. 12/7/2018 Extended Diploma in Customer Service - iStudy NEAL SMIT     HOME / COURSE / CUSTOMER SERVICE / EXTENDED DIPLOMA IN CUSTOMER SERVICE Extended Diploma in Customer Service Extended Diploma in Customer Service EXTENDED DIPLOMA IN CUSTOMER SERVICE   ( 6 REVIEWS ) ( 6 REVIEWS )   404 STUDENTS 404 STUDENTS HOME HOME MEMBERS MEMBERS ACTIVITY ACTIVITY ADMIN ADMIN EDIT COURSE EDIT COURSE Provide your Customers with the Service that will leave a lasting impression Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don’t cut you o? in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. You will have to be con?dent at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 1/9

2. 12/7/2018 Extended Diploma in Customer Service - iStudy This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn’t willing to admit his mistakes. Course Highlights Course Highlights Extended Diploma in Customer Service Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certi?cation & CiQ GOLD accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this ?eld. We have packed Extended Diploma in Customer Service Customer Service into several several modules for teaching you everything you need to become successful in this profession. Extended Diploma in To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clari?cation, you will be able to recognize your quali?cation by checking the validity from our dedicated website. Why You Should Choose Why You Should Choose Extended Diploma in Customer Service Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certi?cation on successful completion Full Tutor support on weekdays (Monday – Friday) E?cient exam system, assessment and instant results Download Printable PDF certi?cate immediately after completion Obtain the original print copy of your certi?cate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service Extended Diploma in Customer Service is CPD certi?ed and CiQ Gold accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and quali?cation required for this course, it is available for all students from any academic backgrounds. Requirements Requirements Our Extended Diploma in Customer Service Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 2/9

3. 12/7/2018 Extended Diploma in Customer Service - iStudy any time without any kind of limitation. Career Path Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our quali?cations to your CV and Resume. COURSE CURRICULUM COURSE CURRICULUM Basics of Customer Service Basics of Customer Service   Customer Service Skills Training Templates 01:00:00 01:00:00   Customer Service & Retention Checklist 01:00:00 01:00:00   Customer Service Checklist 01:00:00 01:00:00 Providing Customer Service Providing Customer Service   First Lesson 00:30:00 00:30:00   Second Lesson 01:00:00 01:00:00   Third Lesson 00:30:00 00:30:00   Fourth Lesson 00:30:00 00:30:00   Fifth Lesson 01:00:00 01:00:00 Telephone Etiquette Telephone Etiquette   Module One – Getting Started 00:30:00 00:30:00   Module Two – Aspects of Phone Etiquette 01:00:00 01:00:00   Module Three – Using Proper Phone Language 01:00:00 01:00:00 https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 3/9

4. 12/7/2018 Extended Diploma in Customer Service - iStudy   Module Four – Eliminate Phone Distractions 01:00:00 01:00:00   Module Five – Inbound Calls 01:00:00 01:00:00   Module Six – Outbound Calls 01:00:00 01:00:00   Module Seven – Handling Rude or Angry Callers 01:00:00 01:00:00   Module Eight – Handling Intero?ce Calls 01:00:00 01:00:00   Module Nine – Handling Voicemail Messages 01:00:00 01:00:00   Module Ten – Methods of Training Employees 01:00:00 01:00:00   Module Eleven – Correcting Poor Telephone Etiquette 01:00:00 01:00:00   Module Twelve – Wrapping Up 00:30:00 00:30:00 Mock Exam Mock Exam -  Mock Exam- Extended Diploma in Customer Service 00:30:00 00:30:00 Final Exam Final Exam -  Final Exam- Extended Diploma in Customer Service 00:30:00 00:30:00 COURSE REVIEWS COURSE REVIEWS 4.8 4.8 https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 4/9

5. 12/7/2018 Extended Diploma in Customer Service - iStudy   6 ratings 0 0 5 STARS 5 STARS 0 0 4 STARS 4 STARS 0 0 3 STARS 3 STARS 0 0 2 STARS 2 STARS 0 0 1 STARS 1 STARS NO REVIEWS FOUND FOR THIS COURSE. NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 5/9

6. 12/7/2018 Extended Diploma in Customer Service - iStudy Customer Care: Getting it Right  1 £ £199 199 £ £10 10 Advanced Professional Diploma in Customer Relationship Management  513 £ £307 307 £ £10 10 https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 6/9

7. 12/7/2018 Extended Diploma in Customer Service - iStudy Professional Diploma in Customer Care Service  343 £ £307 307 £ £10 10 TAKE THIS COURSE TAKE THIS COURSE £ £307 307 £ £10 10  UNLIMITED ACCESS  INTERMEDIATE INTERMEDIATE  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 20 20 NUMBER OF UNITS NUMBER OF UNITS 0 0 UNITS COMPLETED UNITS COMPLETED 2 2 NUMBER OF QUIZZES NUMBER OF QUIZZES 0 0 QUIZZES COMPLETED QUIZZES COMPLETED https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 7/9

8. 12/7/2018 Extended Diploma in Customer Service - iStudy  18 HOURS, 30 MINUTES 18 HOURS, 30 MINUTES CPD ACCREDITED CPD ACCREDITED Instructors BRECKEN EMERSON BRECKEN EMERSON  404 STUDENTS ENROLLED 404 STUDENTS ENROLLED OUR STUDENTS SAY.. OUR STUDENTS SAY..   Great Course Content! Learn from anywhere using personal devices and Video is a good way to learn. Course content are awesome! Greatest course I had this time. Ginny Kiara Student Student ABOUT ABOUT iStudy is a brand of Adams Academy Inc. Ltd. Company Number 10647280, England and Wales, VAT No. GB-267018794  11 Floor, 15 St Botolph Street, London EC3A 7BB https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 8/9

9. 12/7/2018 Extended Diploma in Customer Service - iStudy  020 3900 4072  hello@istudy.org.uk LAST TWEETS LAST TWEETS #Extended #Diploma in #Sales #Management winning and the best selling course that has been given the CP… https://t.co/oMR2zvf1MO, Dec 03 #Business #Professional #Training is an award winning and the best selling course that has been given https://t.co/HWPPKMoS4e, Nov 30 #Analysis #Extended #Emotional #Mindfulness winning and the best course https://t.co/NFsUaM2s? hours ago #Diplom #Intelligen is is an award an the…    VALIDATE YOUR CERTIFICATE VALIDATE YOUR CERTIFICATE Enter Certi?cate Code VALIDATE VALIDATE COMING SOON COMING SOON © ISTUDY ABOUT ABOUT TERMS & CONDITIONS TERMS & CONDITIONS PRIVACY POLICY PRIVACY POLICY COOKIE POLICY COOKIE POLICY DISCLAIMER DISCLAIMER COMPLAINT FORM COMPLAINT FORM https://www.istudy.org.uk/course/extended-diploma-in-customer-service/ 9/9