People Process Performance

1. People Process Performance • Who we are… • What we do… • How we do… • Why MTraC… MTraC Maxim Training & Consulting Company Confidential

2. Mission Statement “Partnering with customers to achieve their business goals and objectives, by providing superior training and process consulting services that creates sustainable long term values for their stakeholders” We help you complete… Company Confidential MTraC offers unique approach to management consulting by identifying intrinsic opportunities, aligning business processes and train employees to create positive business outcomes

3. Our Approach Where you need to be… MTraC Where you are… Every Problem is an opportunity to excel… We help you achieve.. Company Confidential MTraC offers unique approach to management consulting by identifying intrinsic opportunities, aligning business processes and train employees to create positive business outcomes

4. Partnering Solutions… Where you need to be… • Process Consulting • Behavioral Training • Quality Training Monitor Execute Design Identify Consult Where you are… Learning is easy. Implementation is hard…. We help you institutionalize them.. Company Confidential MTraC offers unique approach to management consulting by identifying intrinsic opportunities, aligning business processes and train employees to create positive business outcomes

5. MTraC Offerings… Company Confidential

6. Why MTraC… Improve People Skills Enhance Communication Skills Monitor for Continual Improvement Strengthen Team Confidence Identify and improve Business Gaps Build Leadership Skills Engaged employees deliver results. We help bringing the best from your work force Company Confidential MTraC offers unique approach to management consulting by identifying intrinsic opportunities, aligning business processes and train employees to create positive business outcomes

7. Why MTraC… Pristine Switchgears Private Limited, Pune Company Website Redesigning Customer Satisfaction Training Role-plays Customer Satisfaction Program Work-outs Live Examples Presentation Group Discussions Live the Experience ! Identify Improvements 37 Improvement Ideas generated by the Team Company Confidential

8. Why MTraC… Pristine Switchgears Private Limited, Pune Customer Satisfaction Training Trained all levels right from Technicians to Sales Managers 90% participants STRONGLY AGREE on the workshop effectiveness Total 79 Participants “I have attended various training programs in India as well as in Abroad, Haven't come across such interesting training workshop!” “What I liked about MTraC is, they customized the training as per participants grades” “Employ them in our company so that we get to attend such interesting trainings regularly” “Very Interesting Training Program with real-life examples” Company Confidential

9. Why MTraC… Project Management Institute – Mumbai Chapter Excellent Relevance of Topic Meeting participant’s expectations 44 Participants Across Industries/Organizations Quality of presentation material Subject Elaboration Excellent Question handling Overall rating “Good coverage of topic. Excellent examples to explain the points. Excellent handling of questions “Appreciate the efforts of PMI - M for arranging this kind of knowledge sessions.” Please make the presentation copy available to attendees Company Confidential MTraC offers unique approach to management consulting by identifying intrinsic opportunities, aligning business processes and train employees to create positive business outcomes

10. MTraC Thank You • For enquiries please call us: • 09820983446 • 09821068017 • Email us: Sudha.kesavan@Mtrac.in Rashmi.Hedaoo@MTrac.in Annexure Company Confidential

11. Sudharsanan Kesavan (Sudha) Email: Sudha.kesavan@mtrac.in Contact: 09820983446 SudharsananKesavan (Sudha) has 13+ years of experience in the IT industry and 10+ years Delivery Management experience managed a peak team size of 250 members for a Fortune 500 conglomerate customer. Sudha is a Six Sigma Black Belt; ITIL V3 Foundation Certified & Managing Successful Program (MSP) Foundation Certified Professional with extensive experience in Software Development across technologies and has supported multiple domains including Sourcing, HR, Lending & Leasing. Sudha also has expertise in Quality, Process Improvements using Six Sigma & Lean, Bid Management, and Customer Relationship & Account Management. Sudha has done Business Management in Marketing from Welingkar Institute of Research & Management, Mumbai. Being a Six Sigma Black Belt, Sudha has guided more than 200+ improvement projects using Six Sigma Methodologyand Lean Philosophy. Sudha’s last corporate assignment was as Delivery Manager in a leading IT firm spearheading the Innovation Program for the customers including Account Goal Setting for Innovation Savings, Tracking, Reporting & Benefits Realization. Company Confidential

12. Rashmi Hedaoo Email: rashmi.hedaoo@mtrac.com Contact: 0982106817 Rashmi Hedaoo has 10+ years of experience in the IT industry and 5 years of Project Management experience in the Fortune 500 conglomerate. Rashmi is a Six Sigma Black Belt; Managing Successful Program (MSP) Foundation Certified Professional with extensive experience in Software Development across technologies, has supported multiple domains including Aviation and Media. Being adept in Quality Management, Rashmi is certified Process effectiveness and compliance auditor. Her core competency lies in working with customers for identifying Process Improvements using Lean Six Sigma Methodology Being Black belt certified, Rashmi was involved in innovation program as lead innovation champion in her last corporate assignment. In the entire stint, she has mentored close to 100+ Improvement projects which involve reduction of cycle times of process, reduction of errors in transactions, automation for a manual process. She has successfully mentored and trained people in Lean Six Sigma through out the stint

13. Annexure Company Confidential

14. Problem Solving Techniques • Program Overview: • “Most people spend more time and energy going around the problems than in trying to solve them.”…. Henry Ford • Good problem solving skills empower employees and managers in their professional and personal lives. Good problem solving skills seldom come naturally; they are consciously learnt and nurtured. This training course is designed to address the essentials of effective problem solving along with tools and techniques that can be effectively applied by the team to solve and overcome their day to day challenges. • Learning Objectives: • Problem Solving using Six Hat Technique • 8D – 8 Disciplines of problem solving process • Introduction to Six Sigma & Lean • DMAIC & LEAN tools and techniques for problem solving • Duration: • Classroom Training – 1 day • Target Audience: • Team members, Team Leaders & Managers • Deliverables: • Training materials • Assignment and Exercises Every Problem is an opportunity to excel… 14 Company Confidential

15. Yellow Belt…The first step towards quality • Program Overview: • Six Sigma Yellow Belt training renders introductory training in the fundamentals of Six Sigma. It provides an overall insight to the techniques of Six Sigma, its metrics, and basic improvement methodologies to better meet customer expectations and organization objectives. • Learning Objectives: • Understanding Quality & Defects • Value of Six Sigma • Voice of Customer & Critical to Quality • Understanding & developing SIPOC • Understanding Statistics and Process Improvement Tools • Duration: • Classroom Training – 1 day • Target Audience: • Team members, Team Leaders & Project Managers • Deliverables: • Training materials • Assignment and Exercises Every Problem is an opportunity to excel… 15 Company Confidential

16. Green Belt…Make the difference • Program Overview: • Six Sigma Green Belt training provides better problem solving techniques through Six Sigma principles and its mathematical models. It helps participants develop skill to narrow down problems and identify root cause and apply learning to improve process capability. • Learning Objectives: • Understanding Six Sigma basics – Purpose, History & Methodology • Data collection method and collection plan • Measuring process capability and calculating performance • Cause and Effect Analysis, Ishikawa, Fishbone Diagram • Failure Mode and Effect Analysis (FMEA) • Calculating Quality level – Short Term & Long Term • Determining process control using Control charts • Duration: • Classroom Training – 2 days • Target Audience: • Team members, Team Leaders & Project Managers • Deliverables: • Training materials • Assignment and Exercises Every Problem is an opportunity to excel… 16 Company Confidential

17. Black Belt…Institutionalize • Program Overview: • Six Sigma Black Belt training provides thorough knowledge of Six Sigma philosophies and principles including statistical tools, systems and techniques. Training provides complete understanding of Six Sigma models – DMAIC, DMADV & DFSS and have knowledge of LEAN enterprise concepts that participants can quickly identify non-value-added activities • Learning Objectives: • Six sigma & Customer Centricity • Thorough understanding of Six Sigma philosophy for process improvements • Usage of Advanced Statistics of measuring process capability • LEAN principles • Understanding project scheduling using PERT analysis, Network Diagram • Duration: • Classroom Training – 4 days • Target Audience: • Project Leaders & Project Managers • Deliverables: • Training materials • Assignment and Exercises 17 Every Problem is an opportunity to excel… Company Confidential

18. Lean Training…Eliminate Waste • Program Overview: • Focuses primarily on how to maximize customer value while eliminating waste. Goal is to provide perfect value to the customer through a perfect value creation process that has zero defects using some of the proven LEAN tools and techniques. • Learning Objectives: • Understanding LEAN philosophy • Identification of wastes through Value Stream Mapping technique • Understanding LEAN tools – Takt, Kanban, Poka Yoke, Kaizen • Usage of LEAN Vs Usage of Six Sigma • Duration: • Classroom Training – 1 day • Target Audience: • Team members, Team Leaders & Support Function Staff • Deliverables: • Training materials • Assignment and Exercises Every Problem is an opportunity to excel… 18 Company Confidential