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Not Everyone is a Coward

Not Everyone is a Coward. The Ordinary World of OSR. Chaos...dust ..particles. Overwhelming waves of work. We could spiral downward at any moment. There were villains. Then, a Call to Adventure. Refusal of the Call. If we become a true team, how will I outshine everyone?.

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Not Everyone is a Coward

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  1. Not Everyone is a Coward

  2. The Ordinary World of OSR Chaos...dust ..particles

  3. Overwhelming waves of work

  4. We could spiral downward at any moment. There were villains.....

  5. Then, a Call to Adventure

  6. Refusal of the Call If we become a true team, how will I outshine everyone? What can I do to disrupt this process? I function well in chaos! …some of us liked it the way it was But meanwhile, the bakers kept baking

  7. Si Je PuisIf I Can…

  8. The Meeting with the Mentor

  9. In October of 2011, Jim begins meeting with the OSR team.He does 3 crucial things

  10. Reassures a very uncomfortable manager 1

  11. Provides top cover 2

  12. He helps us to establish simple rules and really enforces them ResAdmin No status updates Trouble shooting line 3

  13. We freak out, we are accused of being “unsustainable,” “impersonal,” “lacking of customer service,” “the iron curtain”

  14. Then, the Heijunka box arrives

  15. It is no longer about who is the most organized but how the WORK is best organized The Heijunka begets…

  16. Qualifications Matrix Schedule

  17. The Batters Box 7% 30 Transactions per day Which begets…

  18. The Rapid Line 20% Which begets…

  19. The Party Line 65% Which begets…

  20. Cradle to Grave Line 8%

  21. Workflow RAPID LINE (3 Days) BATTERS BOX ResAdmin CRADLE TO GRAVE (CTA + Negotiations) PARTY LINE (Everything else)

  22. Our work continues to be PDCA-ed On February 23, 2011 we clear out  over 208pieces of WIP dating back to November of 2011, reducing the average backlog of 268 pieces of WIP to 60. We emerge from that experience with increased commitment, enhanced strength, and deeply united as a team

  23. We emerge transformed by our collective CPI experience, no longer fearful of the next round of PDCA. At Seattle Children’s Research Institute, OSR endeavors to go where Gemba will be…not where it has been. Your ideas matter

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