Enhancing Hospital Environments: The Importance of Patient-Centered Care

1. Foundation Membership Seminar Barry Rigg FCMI

2. Programme • PLACE (Patient Led Assessment Care Environment) standards • Sample new menu dishes • BBC TV chef James Martin – Morecambe Bay experience • Department of Health Hospital catering standards • The role of volunteers in healthcare

3. Corporate Objectives

4. Operation Hospital Food Barry Rigg FCMI

5. PLACE The PLACE Standards looks at:    • how clean our hospitals are  • the condition –inside and outside of the building(s), fixtures and fittings • how well our  hospital building meets the needs of those who use it • the quality and availability of food and drinks • how well the environment supports people’s privacy and dignity Dementia Care

6. Furness General Hospital Catering Figures April 2013 £1,025,910 Gross cost of in-patient services 7% Ward food waste 317,550 Total in-patient main meals requested

7. National Food Assessment FGH 82% Target85%

8. Cost of in patient service per meal £3.23

9. Cost of feeding one in patient per day £7.60

10. Food Sample

11. James Martin – TV Chef @jamesmartinchef

13. Food Miles Milk Bread Red Meat Vegetables Potatoes

14. Department of Health Hospital catering standards • New standards setting out what patients should expect from NHS hospital food • Patients need better nutritional care • Good food, well presented, contributes to a positive patient experience • Around 30% of inpatients are at risk of malnutrition • The quality of the food is only one part of the solution We should concentrate on making sure patients eat (even if the food is ‘unhealthy’) because:- We should concentrate on making sure patients eat healthier food, because:- The principles are supported by Age UK, Patients Association, Hospital Caterers Association, Royal College of Nursing, Soil Association, British Dietetic Association

15. Three expert reference groups relating to: • Nutritional care (including help to eat) • Healthy Eating • Sustainability, food waste and animal welfare • Purpose is to make recommendations to the panel by: • Seeking the advice of a wider range of experts • Reviewing food standards • Discussion about the broader hospital food agenda • Sharing good practice

16. Questions

17. The role of volunteers in our hospitals Barry Rigg FCMI

18. Volunteers in the New NHS The role of volunteers in the new-nhs-england

19. Morecambe Bay Volunteers

20. Current offering Patient Feeding Total 21,216 hours per year £169,728 Information Micro Volunteers Breast Feeding Buddies OOH Blood Bikers Admin Roles Meet and Greet Hospital radio Patient Experience Third Party Sectors Chaplaincy

21. New Opportunities V .V. V Our aim is that by March 2015 we will have received 62,400 hours from our volunteers *** Volunteers will have a learning programme and passport scheme *** Working towards Investing in volunteers Quality Standard *** Career pathway for volunteers across Cumbria and Lancashire regardless health provider £499,200 £196,728

22. Why do People Volunteer • Personal satisfaction • To share a skill • To gain leadership skills • To demonstrate commitment to a cause/belief • To get to know a community • To keep busy

23. Why do People Volunteer • To donate their professional skills • To become an “insider” • Because they were asked • To be challenged • To be an agent of change • To learn something new

24. Developments “Be inspired project” Benefits Patient Staff Service users Clients Public “Community Partnership Network” Positive Patient Experience “A Direct Ask UHMB Volunteer Academy “

25. Strategy for the Expansion of Volunteering activity 1) Community Partnership Network  Aimed at developing our partnership working with third sector voluntary and charity organisations We will bring people together who want to help generate strong community partnerships that work to make a difference in within their local healthcare services.

26. Strategy for the Expansion of Volunteering activity 2) Be inspired project Aimed at students considering an NHS career pathway, and embedding micro volunteers ( total volunteering 4 hours or less per year ) Partnership working with Schools & further education and the wider community in activities for example fundraising and annual audit team members.

27. Strategy for the Expansion of Volunteering activity 3) A Direct Ask – UHMB Volunteer Academy Aimed at those returning to work or a second career, people who may have been out of work for some time or are thinking of returning to employment as an interim development activity to re-build their confidence. The volunteer academy programme of training and learning events brings our hospital volunteers together to develop their skills and share ideas via a learning buddy scheme.

28. Volunteering at a new level Community Drivers Friends and Family buddies Hygiene Auditors PLACE A & E Volunteers Children's Learning Walks Dementia helping hands Customer Service “extra smile” CVS Neighbourhood Care Independence

29. Measuring Success • Established strong links between our volunteer programme and a volunteer career pathway for volunteers across the Cumbria and Lancashire regardless of which health providers hosting the volunteer management system. • Volunteers have their 6 steps to success passport which means that we have an agreed recruitment procedures across the south Cumbria and North Lancashire NHS • Volunteers will be given the opportunity to training in specialist skills ( • Better induction training to help our volunteers get to grips with how the hospital and healthcare provider fits together and the roles. Police Crime Commissioners Support 3rd Sector Dementia programme Kings Fund and Cabinet office National Training Provider interest

31. Questions http://www.uhmb.nhs.uk/work-with-us/volunteers/