TOEIC Speaking Part.5

1. 총신대학교 • 취업 토익 TOEIC Speaking Part.5 • Name : • 2011103012 박신애 • 2011103004 강혜영 • 2011103016 신주미

2. 글자를 입력하세요 An Introduction to TOEIC Speaking Test and Part. 5 Question 글자를 입력하세요 글자를 입력하세요

3. 토익스피킹 평가기준과 점수 등급표

4. 토익스피킹 성적표 양식

5. Part. 5 문제 구성

6. Part. 5 문제 점수대별 특징

7. Part. 5 문제 지시문(direction) Directions: In this part of the test, you will be presented with a problem and asked to propose a solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak. In your response, be sure to ㆍshow that you recognize the problem, and ㆍpropose a way of dealing with the problem. Now listen to the voice message.

8. 실제 문제 유형

9. Part 5. Propose a solution Request Advice Complain

10. complain • Hello, this is Mary Stuart. I had dinner with some friends last night at your restaurant. I was really disappointed with the service at your restaurant. First of all, I reserved a table for four people to have dinner at 7p.m., but to my dismay, it was not yet ready when we arrived. We were told that the waiter was still preparing the table, so we had to wait until 7:20p.m. before we were finally accommodated. It seemed that there were not enough wait staff in the restaurant because we also waited almost 30 minutes before a waiter menu that could be brought out quickly because we were already starving by that point. Although we were told our meals would be out in 20 minutes, it took your staff 40 minutes to serve us dinner. Worst of all, the food was served cold, as if it had been sitting on the counter for a long time already. I have never experienced such poor service at any restaurant my life. I hope you can do something to fix this before you lose more potential customers in the future.

11. advice • Hi, Holly! This is Robert calling. It’s been a while since we last saw each other, but I hope you’re okay. I’m calling because I need some advice from you regarding a birthday present that I’m planning to give to my assistant. The birthday of my assistant’s is in two days, and I still don’t have anything in mind to buy. I know that you have always been good at choosing what gifts to give and the best place to buy them. I hope you can help me because I very much want to give my assistant something memorable as a present. I would appreciate it if you could return my call before the end of the day, as I will need to buy the gift tomorrow. You can reach me at 555-5874. Thank you in advance for whatever advice you can offer me.

12. Directions • In your response, be sure to -show that you recognize the problem, and -propose a way of dealing with the problem. 전화 한 사람 문제점

13. Request • Hello. This is Daniel Shum calling from Westmount Cleaners. I’m calling to let you know that our office’s phone bill shows extra fees added this month. The problem is that I don’t know why these fees were charged to our account. We did not add any new services, and according to our phone record, we didn’t make any long-distance calls. Before I pay the bill, I would like to know what the additional charges are for. Please contact me at my office at 555-2291. I’ll be here all day. Thank you.

14. 전화한 사람 • Hello. This is Daniel Shum calling from Westmount Cleaners. I’m calling to let you know that our office’s phone bill shows extra fees added this month. The problem is that I don’t know why these fees were charged to our account. We did not add any new services, and according to our phone record, we didn’t make any long-distance calls. Before I pay the bill, I would like to know what the additional charges are for. Please contact me at my office at 555-2291. I’ll be here all day. Thank you. 문제점

15. 전화 한 사람: Mr.Shum • 답변자의 이름: Jason Looney • 문제인식-We accidentally billed your account for services that you didn’t sign up for • 사과하기-I sincerely apologize for the inconvenience • 문제발생이유-Computer system • 해결- Wecredit your account for the extra fees • 보상-a month’s free international calling • 끝인사- please feel free to contact me , my number is 555-1292

16. Response • Hello Mr.Shum. This is Jason Looney returning your call. I just listened to your message and understand that you have extra fees on your phone bill this month. I sincerely apologize for the inconvenience and stress this must have caused you. We accidentally billed your account for services that you didn’t sign up for. It was a mistake on the part of our computer system. I suggest that we credit your account for the extra fees, and give you a month’s free international calling. Hopefully, it will make up for your unfortunate experience. Please feel free to contact me if you have anything else to discuss. My number is 555-1292. Thank you

18. Response 말 시작 문제점 확인 • Hello Mr.Shum. This is Jason Looney returning you call. I just listened to your message and understand that you have extra fees on your phone bill this month. I sincerely apologize for the inconvenience and stress this must have caused you. We accidentally billed your account for services that you didn’t sign up for. It was a mistake on the part of our computer system. I suggest that we credit your account for the extra fees, and give you a month’s free international calling. Hopefully, it will make up for your unfortunate experience. Please feel free to contact me if you have anything else to discuss. My number is 555-1292. Thank you 해결책 제시 끝맺는 말

19. Strategy 1. Listening 2. Speaking 3. Expressions

20. 1. Listening 청취 지문 초반에 언급되는 화자의 이름 전화를 건 목적 I’m calling to/about/for I’d like to/I’m interested in

21. 1. Listening 화자의 문제점-부정적으로 언급되는 부분 Unfortunately/but/I’m afraid/I just found that/suddenly/unexpectedly 구체적으로 요구하는 해결방법/조건 I hope that/Could you ?/I’m wondering if you could-/If you do this,

22. 2. Speaking 자기소개/상대방 이름 호명 This message is for – This is Briana from – 전화를 건 이유 설명 I’m calling to respond to your request for I’m responding to your recorded message about

23. 2. Speaking 문제점 언급 As I understand, you said/ I’m sorry to hear that you have a problem with- I just received your message and found out that-

24. 2. Speaking 해결책 제시 My solution to your problem is that- I think the best way to solve your problem is that 마무리 If you need further information, feel free to call me at- You can reach me at XXX-XXXX or email me at –XXX @XXXX

25. 3. Expressions -주요 표현 감사: (First of all) Thank you for using our service 사과: I apologize for the inconvenience 안심: You don’t have to worry about it 기대: I’m looking forward to seeing you soon

26. 3. Expressions 예약 취소, 환불, 변경요구 할 때 → 상황 확인, 새로운 해결방안 제안 I checked our reservation list and fortunately we have some available seats, so I’m willing to upgrade your seat to business class seat right away. But you will have to pay extra charge. After deciding, please let me know your decision as soon as possible.

27. 3. Expressions 예약 관련 실수 One of our staff made a mistake when tasking your reservation, we misunderstand – 예약 수락 We have some available tables. 예약 거절 I checked your reservation. But unfortunately, we have no available rooms.

28. 3. Expressions 실수에 대한 보상 To compensate you/To make it up to you I’ll give you a discount coupon The repair fee is free of charge

29. 3. Expressions 일상생활 After checking into the situation/ I checked and found out that 회사 업무 관련 상황/조언 I have some good ideas for you 전문가 소개하기 He should be able to help you out on this matter

30. 3. Expressions 제안/조언하기 Why don’t you/ it would be helpful if you 발표/인터뷰 관련 Please make sure to It’s important to

31. References • http://blog.naver.com/PostView.nhn?blogId=xeras1&logNo=10151167254&redirect=Dlog&widgetTypeCall=true • http://www.hackers.co.kr/ • http://blog.naver.com/gogopagoda?Redirect=Log&logNo=40159670279&jumpingVid=925B2E7AFDDB1C14580857707F7CE007402B