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CATALAN HEALTH ECOSYSTEM

This workshop focuses on creating and implementing the National eHealth Centre in the Czech Republic, within the Catalan Health Ecosystem. It covers patient journey best practices, technology deployment, project coordination, communications, and marketing. Areas of expertise include mHealth, eHealth, interoperability, standards, and promoting innovation. The Digital Patient Experience (DPaX) initiative aims to improve chronic disease management by analyzing patient journeys and identifying needs for technological solutions. Phase 1 involves defining use cases, patient journeys, needs, and solutions, while Phase 2 focuses on development, testing, evaluation, and business planning. The methodology includes user needs analysis through interviews, observations, and focus groups with professionals and patients. Projects target diabetes, chronic obstructive pulmonary disease, and schizophrenia follow-up, utilizing digital solutions for improved care and patient engagement.

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CATALAN HEALTH ECOSYSTEM

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  1. Workshop “Communication” No 2: Creation and implementation of the National eHealth Centre in the Czech Republic CATALAN HEALTH ECOSYSTEM • PATIENT JOURNEY. • Best practices.

  2. Fundació TIC Salut Social Technology, Innovation and Digital Transformation Leading and projects coordination Interoperability and Standards Deployment of Technology mHEALTH, eHEALTH Communication, Dissemination

  3. AREAS OF EXPERTISE mHEALTH eHEALTH INTEROPERABILITY AND STANDARDS TECHNOLOGY DEPLOYMENT PROJECT COORDINATION COMMUNICATIONS AND MARKETING Wide experience in coordinating national and international joint research projects. Asolid project management methodology. Promoting the use of mobile technologies in the Catalan region. Interaction model among patients and professionals to improve the treatment of chronic diseases. International expertise in semantics and syntactic medical information standards. Involved in several national and international initiatives that define standards. +10 years of experience in managing large scale pilots. Own methodology to find ICT solutions to improve the patient’s journey. Knowledge on healthcare ecosystems and market developments and opportunities. Pomoting innovation through regular dissemination activities and training events.

  4. PATIENT EXPERIENCE

  5. Digital Patient Experience (DPaX) • Self-management Tool and Mobile Ecosystem for Patients with… The DPaX line aims to analyze the Patient Journey and Process Map of highly prevalent chronic-degenerative diseases in Catalonia. GOAL: to detect opportunities for improvement based on identified needs First Pilots in Chronic Obstructive Pulmonary Disease and Diabetes To offer technological solutions that digitally transform both the patient's experience and the process care.

  6. DIGITAL PATIENT EXPERIENCE (DPaX) • Plan Phase1 • 1. Use Case • 2. Patient Journey • 3. Needs Identification • 4. Solutions Definition • Case Scenarios Definition • Stakeholders mapping and working groups • Focus groups execution • Ecosystem Map • Clinical Requirements • List of identified needs • High-Standard Architecture Definition • Functional requirements

  7. DIGITAL PATIENT EXPERIENCE (DPaX) • Plan Phase 2 • 4. Solutions Definition • 5. Solutions Development • 6. Solutions Testing • 7. Solutions evaluation • 8. Exploitation and Business Plan • Technical Requirements • Design • Development (Agile, Scrum) • Prototypes, usability design, cycles • Clinical and Technological Validation • Pilot Implementation and Monitoring • Indicators Assessment • Business Model • Exploitation Plan and Deployment

  8. Patient Centric Model EXPERIENCE USER NEEDS

  9. METHODOLOGY INTERVIEWS OBSERVATIONS FOCUS GROUPS

  10. METHODOLOGY Professionals Professionals Professionals Definition of the patient journey Definition of initiatives Identification of patient archetypes Professionals & patients Patients Patients Definition of initiatives Definition of the patient journey Professionals Interview/Ethnographic observations Segmentation of patients

  11. Results: Patient Journey

  12. Results: PRIORITIES Effort vs benefits EFFORT BENEFITS

  13. PROJECTS DMT2-DIABETES MELLITUS II CHRONIC OBSTRUCTIVE PULMONARY DISEASE • Digital solution to improve habits • Improve visitor planning • System to monitor and prepare visits • Perform tests at home • Better control of medication • Improve visitor planning • System to monitor and prepare visits

  14. PROJECTS E-MOTIPH • Digital solution for the follow-up of patients with schizophrenia • Improve the motivation and active participation of patients and caregivers • Wearable, App and web page

  15. Thanks! @ticsalutsocial @ticsalut

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