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24 th October 2006 Melbourne

Topic: (Aggression Minimisation) AGGRESSIVE BEHAVIOUR MANAGEMENT Presenter: Matthew Jackson Hospital: Gold Coast -QLD. 24 th October 2006 Melbourne. KEY PROBLEMS. In Queensland -3 Coronial inquests into deaths in Mental health facilities during or post aggressive episodes

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24 th October 2006 Melbourne

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  1. Topic: (Aggression Minimisation)AGGRESSIVE BEHAVIOUR MANAGEMENTPresenter: Matthew JacksonHospital: Gold Coast -QLD 24th October 2006Melbourne

  2. KEY PROBLEMS • In Queensland -3 Coronial inquests into deaths in Mental health facilities during or post aggressive episodes • Staff concerned for their safety • Union /industrial activity in response to increasing occupational violence • Low staff confidence in dealing with occupational violence • No standardized response throughout QLD Health – (P.A.R.T, CPI, in-house courses)

  3. INNOVATIONS IMPLEMENTED • STOP program = aggression policy • Occupational Violence Review Group • Risk assessments (all areas) • ABM Course ( standardized Qld Health) Modular based course - ABM nationally accredited “Cert III in Aggressive Behaviour Management” 30554 NTIS • Review of PPE • Mental health prioritised for training

  4. RESULTS(High Risk Course) PRE COURSE POST COURSE

  5. HOW WE DID IT Project Timeframe: 26th July 2004 - present Resources Used: • Dedicated training venue- classroom/ matted area • 4 instructors • High risk course = 5 days • Low risk course = 3 days • Annual refresher training (HR) = 2 days • Part of district orientation ( 2 days)

  6. KEY SUCCESS FACTORS • Increased staff confidence • Increased verbal skills in staff • Improved team integration • Standardized district response • Increased awareness of risks • Increased de-escalation skills • Increased patient safety

  7. LESSONS LEARNT • Visit ABM and observe to assess if your areas would benefit from it • Centralised co-ordination in each zone • Centralised co-ordination in each state • F/T instructors dedicated to the training venue • Placing info on intra-net of districts

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