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Who’s ZOOM’in Who?: Bringing Online Tutoring to Appalachian State

This initiative aims to bring online tutoring to Appalachian State University (ASU) UTS, providing increased accessibility and efficiency for students. By utilizing the Zoom platform, students can access tutoring services remotely, eliminating the need for in-person appointments. The implementation process includes comprehensive training, constant feedback, and measurement of efficiency and satisfaction. The goal is to enhance student learning outcomes and improve appointment booking rates.

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Who’s ZOOM’in Who?: Bringing Online Tutoring to Appalachian State

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  1. Who’s ZOOM’in Who?: Bringing Online Tutoring toAppalachian State

  2. UTS Small Group Tutoring Data Visits 21,745 Hours 24,810 Headcount 3,282 AY 2017-2018

  3. UTS Small Group Tutoring Data Fall 2017 • Total Appointments: 2,156 • Missed/Student Cancelled: 447 • Attended: 1,709 Spring 2018 • Total Appointments: 1,661 • Missed/Student Cancelled: 362 • Attended: 1,299 Fall 2018 • Total Appointments: 3,491 • Missed/Student Cancelled: 1,014 • Attended: 2,477 21% 21% 29%

  4. The Vision “Leadership is the capacity to translate vision into reality.” -Warren bennis Sustainable Accessible Reliable

  5. 1. The Beginning Stages

  6. Research: Benefits and Downfalls of Online Tutoring • Benefits • Accessibility • Reduced Cost • Data Collection • Downfalls • Technology Limitations • Accountability • Increased Marketing Required

  7. How? What? Why? Idea Plan Action

  8. Concerns for Implementations • Tutor Satisfaction • Getting the word out • Resistance to change • Technical Difficulties • Learning Curve • Resistance to Change • Technical Difficulties Possible Concerns Actual Situations

  9. UTS Scheduling via TutorTrac • Eliminate Recurring Weekly Appointments • Reduce Missed/Student Cancellations • Appts are available from 2 days to 7 days out • 1 days allows adequate notification to UTS employee • 7 days allows client to rebook next week, if preferable • Increase Access • Search availability from anywhere on campus in real time • Eliminate student complaint of having to walk to UTS • Increase Efficiency • TutorTrac had abilities that were not being utilized • Increases number of students that can receive services • Appts are not permanently booked

  10. Increase Access • App State Online (first time) • Off-Campus Residence • Traveling Student Athletes • Weather related closures • Extend hours of operation • 7 am - 12 am (11:59 pm) • ZOOM Professional Account • Video/audio conferencing • Very stable/user friendly platform • An available “app” adequately accommodates smartphone usage • Can be accessed without downloading the app • Screen sharing • Whiteboard • Annotation Online Tutoring: ZOOM

  11. Online Tutoring: ZOOM • Increase Efficiency • All ASU students/faculty/staff have a ZOOM account • All UTS Small Group Tutors are required to open ZOOM hours • Minimum requirement is 2 hours/week • Increases number of students that can receive services • Not limited to brick and mortar space • ALL UTS LEARNING LABS will have ZOOM component https://appstate.zoom.us/

  12. ZOOM

  13. ZOOM

  14. ZOOM

  15. ZOOM

  16. ZOOM

  17. ZOOM

  18. ZOOM

  19. WE BE ZOOM’in

  20. 2. The Start of the Semester

  21. Training and Implementation Online VIdeos & Quizzes Observation Upgrade Constant Feedback

  22. Measurement of Efficiency and Satisfaction 431 40

  23. Measurement of Efficiency and Satisfaction *This metric is measured on a scale from 1 (Very Dissatisfied) to 5 (Very Satisfied)

  24. Measurement of Efficiency and Satisfaction To come... Measurement of Grade Improvement Percentage of Appts. Booked In-Person and Online by Week Usage by AppState Online Students

  25. 3. Effects on Appalachian State UTS Platforms

  26. Learning Labs Small Group LEAD • Supplemental Instruction for chemistry courses • Two- hour and a half long sessions a week customized to each class section • Two office hours provided by tutors to students • Services originally provided only in-person, but now by ZOOM • Located in UTS Tutoring Lab (208 D.D. Dougherty) for In-Person and practically anywhere for ZOOM! • In-Person Operating Hours: Monday-Thursday 9am-8pm, Friday 9am-5pm • Online Operating Hours: Monday-Friday 7am-12am • Drop-in labs for impromptu assistance • Located in satellite locations across Appalachian’s campus and via ZOOM • Only accessible during designated timeframes. • Learning Labs in 10 high demand courses

  27. UTS Small Group Tutoring • Appointment based • 1-3 students per appt. • Students sign up online via TutorTrac • Students choose in-person or online appt. • If online, ZOOM link is posted to TutorTrac • Tutors required to open 2 hours of availability online per week • All courses offered in person are offered online

  28. UTS Drop-In Learning Labs Increasing Accessibility Looking Ahead How it Works

  29. UTS Lead Tutoring What is LEAD Tutoring? Zoom Effects: • Increased accessibility • Session Recording • Platform for all teaching levels

  30. Game Plan Vision Guiding coalition Internal Marketing On campus promotions Blog to Vlog Personal Connection Rebranding To inform students about resources To gain trust from the students UTS Social Media and Branding Promotion Vision “The better the product, the better the company.“ Social Media Branding Guide Instagram, Facebook, LinkedIn

  31. Long-Term Goals 50/50 split Usage Tutor Quality Technology

  32. thanks! Any Questions?

  33. Appendix

  34. Cost Efficiency

  35. Plans to Troubleshoot the Concerns • Tutor Satisfaction - providing other opportunities for tutors to gain hours, providing training video tutorial • Getting the word out - marketing strategies across campus via email, fliers, etc. • Resistance to change - providing open floor for discussion on feedback and improvements • Technical Difficulties - eliminating ZOOM temporarily, coordination with TutorTrac and ZOOM professionals, updating tutors regularly • Learning Curve - mandatory training at beginning of semester, training videos available, extra optional one-on-one training

  36. Percentage of Recurrences Online - 63 total visits from 50 students - 20.63% Return Rate In Person - 587 total visits from 529 students - 9.88% Return Rate Learning Lab - 1,255 total visits from 488 students - 61.12% Return Rate LEAD - 2,351 total visits from 600 students - 74.48% Return Rate

  37. Appointments Required to Serve CHE in Small Group 2,351 total visits 783.67 total appointments required if 3 students/appointment 65.31 tutors compared to the 23 LEAD tutors currently employed at 12 hours per week

  38. Spring Comparison of Visits

  39. UTS Small Group Tutoring Data

  40. UTS Scheduling via TutorTrac

  41. Acknowledgements Wes Waugh-Director Technology Support Services, SLC Andi Olivet-Assistant Tutoring Coordinator, UTS (ASU, Senior, Actuarial Science) Cierra Harris-Assistant Tutoring Coordinator, UTS (ASU, Senior, Management) Jordan Carter-Assistant Tutoring Coordinator, UTS (ASU, Junior, Chemistry) Allison Farrell-Assistant Tutoring Coordinator, UTS (ASU, Junior, Exercise Science) Rachel Clark-Learning Technology Services, Center for Academic Excellence

  42. Acknowledgements Lee Cope, Director, University Tutorial Services copeiial@appstate.edu 828-689-6809

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