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Winning with KFC Technology

Winning with KFC Technology. Robert Brown – Technology Capability Builder. Outline/Agenda. MERIT project overview Pre-Install Go-live Post-Install Excelling with MERIT tools & ARL reports Scorecard, Labor, Food Cost, Shift Accountability Keeping Honest people Honest with XBR

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Winning with KFC Technology

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  1. Winning with KFC Technology Robert Brown – Technology Capability Builder

  2. Outline/Agenda • MERIT project overview • Pre-Install • Go-live • Post-Install • Excelling with MERIT tools & ARL reports • Scorecard, Labor, Food Cost, Shift Accountability • Keeping Honest people Honest with XBR • Introduction to available reports

  3. TCB Support Overview

  4. TCB Support Overview

  5. TCB Support Overview Face-to-Face Meeting with FTL to train on MERIT Reporting & Online tools

  6. MERIT – Winning with Process & Follow up

  7. Daily Financial Cash control report

  8. Restaurant level – MERIT Scorecard

  9. Daily Business Summary with OMR

  10. Labor Cost Tools support Winning with MERIT

  11. Labor Hours calculations • Merit uses the following information to calculate your Forecasted and Earned Hours. • Actual Sales • Planned Sales • Forecasted sales and transactions • Labor plan % • The number of salaried managers : Planned and Actual • The number of hours each salaried manager is required to work per week • Flow Thru Rate • Last Week’s Average Hourly Rate • The Restaurant’s Operating Hours • The Concept mix

  12. Labor terminology Actual Sales: Sales that have been tendered on the POS Planned Sales: The sales plan that is located in the restaurant plan editor by concept. Forecasted Sales: An estimate of the restaurant’s sales for the coming week. Labor Plan %: A fixed labor percentage that is in the restaurant plan editor. Salaried Manager Plan: The number of salaried managers in the restaurant plan editor. Salaried Manager Count: The number of salaried managers entered in Merit as employees. Salaried Manager Min Hours: Minimum number of hours each salaried manager is required to work each week. Actual Average Hourly Rate: This is the total Hourly Labor Dollars/Total Hourly Labor Hours Operating Hours: All hours of operation + 2 hours prior to open and + 1 hour after close. Flow Thru Rate: The percentage of dollars above plan added to labor. KFC, PH - 10% TB, LJS, A&W- 16% This calculation is what keeps the manager on task as actual sales are coming in. If they are above or below the RGM forecast, earned hours calculates the Flow Thru rate. Basically what that means is for every dollar above or below forecast being rang in on the POS, Merit calculates additional labor or less labor at the above flow thru rates.

  13. Schedule Forecasting Screen

  14. Schedule Building Main Screen

  15. Schedule Building Daily Screen

  16. Food Cost Tools support Winning with MERIT

  17. Inventory Reconciliation Report

  18. Product Projection Report

  19. Product Comparison Report

  20. How Shift Accountability supports Winning with MERIT

  21. What is Shift Accountability • Shift Accountability means that every Manager on Duty is responsible for their shift !!! • This is achieved by counting inventory at the start and end of every shift and by settling, auditing, and coaching CSTMs who need it. • Here are some key reasons that Shift Accountability is important to running great restaurants: • Reduces losses and increases sales • Drives better cash controls • Increases labor hours • Helps identify root causes of problems • Helps develop your team • Helps create a more positive and • accountable environment

  22. Shift Accountability Metric Thresholds Shift Accountability (within MERIT) • MOD KPI: • Manager Deletes > 0.5% of Gross Sales • Open Coupons > 0.4% of Gross Sales • Giveaways > 0.5% of Gross Sales • Drive Thru Gap > 5 transactions negative • CSTM KPI: • Debit voids >$20 or >8% of Gross Sales • Voids >0.75% of Gross Sales • Modified >$10 Per Work shift

  23. Shift Accountability Reports Employees expect…..What you inspect !!!!

  24. Manager Financial Report

  25. XBR

  26. What is XBR ? XBR is Exception Based Reporting It is a business intelligent system that utilizes the computer system to scan thru POS transactions to Identify team members & managers with questionable cash handling events and other suspect activities. and other suspect activities.

  27. Home Page view with Alerts within XBR

  28. Query List view within XBR – AC Library

  29. Query List view within XBR – Franchisee Library

  30. The employee in this video whose Low Dollar Transaction % is twice of the restaurant average

  31. Large Orders passing the DT window but only drinks or side items were rung up Definitely more than a drink More than just Mashed Potato More than just beans

  32. Suspect Modified Transaction

  33. TCB Contact Info • Robert Brown 678-410-2669 Robert.Brown@yum.com

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