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VGIN Board Meeting April 15, 2009 “Enhancing Communications Between E911 Centers and Utilities”

VGIN Board Meeting April 15, 2009 “Enhancing Communications Between E911 Centers and Utilities” . E-911 Alert Server. A system designed to enhance communications between E-911 dispatchers and utility operators. E-911 Promotional Video. E-911 Alert Server. 2 types of notifications

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VGIN Board Meeting April 15, 2009 “Enhancing Communications Between E911 Centers and Utilities”

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  1. VGIN Board MeetingApril 15, 2009“Enhancing Communications Between E911 Centers and Utilities”

  2. E-911 Alert Server • A system designed to enhance communications between E-911 dispatchers and utility operators.

  3. E-911 Promotional Video

  4. E-911 Alert Server • 2 types of notifications • County-wide • Specific area

  5. County-Wide Notification

  6. Main Menu

  7. 2. E-911 Dispatcher selects the county the emergency is in. 1. E-911 dispatcher information automatically populated based on username and password.

  8. 3. E-911 dispatcher enters free text to describe the emergency 4. E-911 Dispatcher selects the “Get Mbrs” tab 4. E-911 Dispatcher selects the “Get Mbrs” tab 3. E-911 dispatcher enters free text to describe the emergency

  9. Step 5: System prompts dispatcher to verify county-wide notification?

  10. Step 6:Members to be notified are displayed. Step 7: E-911 Dispatcher submits notification

  11. E-911 County Wide Notification • Submitting the notification will deliver the alert to the utility operators/owners within the specified county • Multiple delivery types based on choice of utility owner/operator • E-mail • Text Message • Voice Delivery • Combination of all

  12. Notification of Specific Area

  13. Step 2: E-911 dispatcher enters county, address and cross street (if known) of the emergency. . Step 1: E-911 dispatcher information automatically populated based on username and password.

  14. Step 3: E-911 Dispatcher enters the emergency in free form text. Step 4: E-911 dispatcher selects “Get Map” tab.

  15. Step 5: E-911 dispatcher selects the find tab Step 4: E-911 dispatcher selects the find tab

  16. Step 6: E-911 Dispatcher selects polygon tab and draws a polygon around the location of the emergency

  17. Step 7: E-911 Dispatcher can show the ortho-photography of the map by selecting the Ortho tab and the show tab. Step 8: E-911 Dispatcher saves the map by selecting the “Save All” tab

  18. Step 9 : E-911 Dispatcher selects the “Get Mbrs” tab to display the utilities to be notified. Step 10: E-911 Dispatcher selects the “Submit “ tab to send the notification.

  19. Notifications to Specific Area • Submit notification • Notifications delivered to utility operators who have underground utilities in the specified area • Deliveries • E-mail • Text Message • Voice Delivery • Combination of all

  20. E911 Center Status Monitor

  21. Emergency Notification Entry • Potential needs • Traffic notification. • Overturned tanker truck • VA Tech; April 16th • Multiple utility incident • Fire • Gas and electric • Water system SCADA • Amber Alerts • Citizens alerts

  22. Emergency Notification Entry • Current need (continued) • Natural gas • DOT 192.615 “Emergency Plans” • “Each operator shall establish and maintain liaison with appropriate fire, police, and other public officials.”

  23. Roanoke County Pilot • Initiated a pilot program with Roanoke County E-911 • Coordinated through: • Pat Shumate, Chief Communications Officer • David Craighead, Communications Officer & CAD/Mobile Administrator

  24. E-911 Roanoke County Participants • AT&T • City of Roanoke • Comcast • Cox Communications • Craig Botetourt Electric Coop • Embarq • Roanoke Gas • Sprint • TDS Telecom • Verizon • Western Virginia Water Authority • Ntelos • Plantation Pipeline

  25. Statewide Interest

  26. StatewideInterest

  27. Statewide Interest

  28. Statewide Interest

  29. Member Participation

  30. E-911 Alert Server Registration • E-911 dispatchers will register with VUPS, Inc. • VUPS will provide the following: • Support to install interface (.net) • Training on: • E-911 Alert notification entry • Mapping • 24 X 7 IT support

  31. Questions?

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