1 / 13

Demanding Customer Situations 苛刻客户情况

How to Build Trust and Rapport with Demanding Customers in Difficult and Challenging Situations? 如 何与苛刻的客户在富有挑战的情况下建立信任与默契?. Demanding Customer Situations 苛刻客户情况. What are some of the demanding customer situations that you faced? 你曾遇过哪些苛刻客户情况? What is the job title of the customer? 客户的职位是什么?

jovita
Download Presentation

Demanding Customer Situations 苛刻客户情况

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. How to Build Trust and Rapport with Demanding Customers in Difficult and Challenging Situations?如何与苛刻的客户在富有挑战的情况下建立信任与默契?

  2. Demanding Customer Situations苛刻客户情况 • What are some of the demanding customer situations that you faced?你曾遇过哪些苛刻客户情况? • What is the job title of the customer?客户的职位是什么? • What did you do?你如何处理?

  3. Some Examples of Demanding Customer Situations 苛刻客户情况例子 • Insisting on changing product delivery dates, either by postponing deliveries, OR by bringing forward the delivery dates 坚持更换送货时间 • Insisting on shorter lead times that are much shorter than the industry standard需要你做出迅速反应时间 • Frequent changes in requirements经常更换要求 • Blaming you for their own mistakes将自己的过失推到你头上

  4. So, why do customers behave like that? 为什么客户会这样呢?

  5. Understanding the Predicament of Customers 了解客户的困难 • Some customers are not decision makers 有些客户不是决策者 • Some face internal pressures too 有些则面临内部压力 • Some don't have the right skills and knowledge to deal with the situation有些没有正确的知识与技能解决他们的难题 • Some have needs that are not met有些则还有一些需求没满足

  6. How do you Build Trust with Customers? 你该如何与客户建立信任? • People trust others who takes care of them 人们信任那些会会他们着想的人 • People trust others who are trusted by their friends人们信任他们的朋友所信任的人 • People trust others who are like them 人们信任那些相似自己的人

  7. Rank the Shapes Below According to Your Preference

  8. Log on to:www.psychogeometrics.com/onlinetest.php Key in CYDJ as your coupon code by 15 Nov 2011 and get as many free tests as you want

  9. So how do You Deal with Demanding Customer Situations in Creative Ways? 那你该如何以更创意的方法处理苛刻客户情况?

  10. Introducing Lateral Thinking 平行思考入门

  11. de Bono • Harvard Business Review China Annual Master Forum 28 Oct 2011 in Shanghai 德博诺 • 《哈弗评论》2011年度大师论坛 上海 2011年10月28日

  12. 行千里而不劳者,行于无人之地也 If you can march 1,000 miles and not feel tired, you will be undefeatable

  13. Q&A Contact info@directions-consulting.comfor more details, OR log on to: www.psycheselling.com/page4.html to get monthly updates OR http://cydj001.blogbus.com for the Chinese updates

More Related