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March 2014 Member Survey Results

March 2014 Member Survey Results. June 13, 2014 Commission Meeting Report. Survey Distribution and Responses. Distributed Week of March 23, 2014 with Annual Enrollment Information Active State Employees via email (49,400 via listserv; 22,700 via higher education Coordinators)

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March 2014 Member Survey Results

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  1. March 2014 Member Survey Results June 13, 2014 Commission Meeting Report

  2. Survey Distribution and Responses Distributed Week of March 23, 2014 with Annual Enrollment Information • Active State Employees via email (49,400 via listserv; 22,700 via higher education Coordinators) • Active via mail (Offlines, State Employees without Internet, and Municipal) 55,000 • Retiree and Survivor via mail 95,020 • Overall response rate 7.5% • State employees via email 6.9% • State employees via mail 5.32 % • Housing/Redevelopment Authority employees 0.56% • Municipal employees 1.8% • State retirees and survivors 12.39% • Municipal retirees and survivors 8.26% June 13, 2014

  3. Retirees are Very Satisfied With GIC Health Benefits; Employees Satisfied Retirees Employees

  4. State Employees More Satisfied Note: Although response rate was low for municipal employees, comments included strong dissatisfaction about moving from Blue Cross to higher out-of-pocket cost plans.

  5. Members Have a PCP and Think Their Health Plan Knows Who the Person is

  6. Tiering Has Effect on Choosing Specialist for First Time

  7. Although Retirees Have Internet Access, They’re Split on Appeal of Viewing Benefits Online

  8. Members Cautious on Limited Networks ---But No Solution to Rising Costs is Popular

  9. Retirees High on GIC Customer Service; Employees Less Likely to Contact

  10. Resource for Annual Enrollment Employee vs. Retiree

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