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RTAP Roundtable Discussion & Customer Driven Service

RTAP Roundtable Discussion & Customer Driven Service 21 st Annual Florida Commission for the Transportation Disadvantaged Best Practices and Training Workshop August 7, 2013 l Daytona Beach, Florida. RTAP Roundtable Discussion & Customer Driven Service. Welcome

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RTAP Roundtable Discussion & Customer Driven Service

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  1. RTAP Roundtable Discussion & Customer Driven Service 21st Annual Florida Commission for the Transportation Disadvantaged Best Practices and Training Workshop August 7, 2013 l Daytona Beach, Florida

  2. RTAP Roundtable Discussion & Customer Driven Service • Welcome • Introduction of Session Presenters • Amber Reep – USF CUTR • Jay Goodwill – USF CUTR • Mike Wright – Florida DOT • Self Introductions

  3. RTAP Roundtable Discussion & Customer Driven Service • Self Introductions • Your Name • Your Agency and Title • Role (if any) with your local: • Community Transportation Coordinator (CTC) • Local Coordinating Board (LCB) • Local Planning Agency (LPA) • Other ?? • Experience with Florida RTAP • Expectations for today’s session

  4. Today’s Agenda • What is RTAP? • Discussion of Florida RTAP • Recent Activities • Future Direction • National RTAP’s Customer Driven Service Training Module • Wrap-Up

  5. Florida RTAP Objectives • Promote the safe and effective delivery of public transportation in non-urbanized (rural and small urban) areas and to make more efficient use of public and private resources • Foster the development of state and local capacity for addressing the training and technical assistance needs of the rural and small-urban transportation communities • Improve the quality of information and technical assistance available through the development of training and technical assistance resource materials • Facilitate peer-to-peer self-help through the development of local networks of transit professionals • Support the coordination of public, private, specialized and human service transportation services

  6. Florida RTAP Objectives (continued) • Build a national (statewide) database on the non-urbanized segment of the public transportation industry • Organize and implement a highly effective and motivated advisory board, which is guided by a clear set of goals, responsibilities, and performance measures • Make RTAP a household word with small urban and rural providers who will actively use and benefit from the center • Develop and implement an evaluation process that ensures the training being offered is of the highest quality and is meeting the needs of the small urban and rural provider

  7. Florida RTAP Outreach • RTAP Bulletin • a quarterly electronic newsletter

  8. Florida RTAP Outreach • RTAP Website • Broadcasts • E-blasts • List Serv

  9. Florida RTAP Outreach • Florida RTAP Paratransit Roadeo 2013 Lee County Roadeo Photos Ray Aylmer, Gulf County 1st Place CTAA Van Division

  10. Florida RTAP Outreach • Training Opportunities • Classes • PDW • Webinars • CTD Workshop

  11. Next Steps for Florida RTAP ??? Discussion on Likes, Dis-Likes, Wishes, If Only, etc. Let us know what you want from RTAP !!

  12. Customer Driven Service

  13. Contact Information Amber Reep reep@cutr.usf.edu 813-974-9183 Jay Goodwill jaygoodwill@cutr.usf.edu 813-974-8755 Mike WrightMichael.Wright1@dot.state.fl.us 850-414-4529

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