IBM Global Services Siebel Practice

1. IBM Global ServicesSiebel Practice Strategic SIEBEL Business Partner…

2. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” The IBM-Siebel Alliance…Total business solutions... Data Management Middleware Global Services Servers Global Financing Industry Solutions

3. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM Differentiators... End-to-End Business Solutions (business consulting/IT/hosting/e.business/integration services) IBM Global Services (platform independent) Global Financing (IBM & OEM content) IBM Presence (160 countries / 70% repeat business)

4. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world. • With a 20% growth rate*, IBM Global Services continues to grow 50% faster than the industry.

5. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” The IBM & Siebel team approach helps achieve project success... • The team shares knowledge, skills, experience, and responsibility • Client • Leadership and vision • Crucial knowledge of business practices and culture • Participation in system configuration and operation • IBM Siebel Practice • Experienced project management • Siebel application & technical consulting skills • Knowledge transfer • IT infrastructure support • Siebel • Application software and industry best practices

6. Proven Methods Seasoned Professionals Global Reach • Proven End-to-End methodologies • Siebel “RAD” Methodology & IBM “MethodBlue” • IBM Client Teams • IGS S.O. Accounts • IBM Install Base • Dedicated Services/Sales • Global Reach; 160 countries • 6-10 years IT • Siebel, CRM, ERM, package implementation • Industry skills & alignment Major Module Deliverable Methodology Release 1.2 Deliverable Currently in Activity Section Development Estimating Work Work Task Product Guide Product Client Satisfaction Template Technique Tool Work Product • Net Satisfaction Index of 90 on engagements since 1992 • 70% of clients are repeat customers Guide Guide Component Complete Solution Provider • Industry focus • Integration Services • Siebel, ERP, CRM... • e.business Services • Business Consulting • Business Transformation • IT Consulting & Integration • Solution Centers Team Approach Strong Client Sponsor Key Client Participants IBM Siebel Practice Siebel Product Team Siebel Services IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM Global Services is the fastest growing services company in the world and the fastest growing organization in IBM...

7. ASSESS PLAN DESIGN IMPLEMENT RUN Business Consulting BUSINESS Business Transformation Services Strategic Outsourcing e-business Services Services IT Consulting Total Systems Integration Services IT IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain.

8. ASSESS PLAN DESIGN IMPLEMENT RUN Business Business Transformation Services Consulting BUSINESS Global Transformation 2000 Business Management Services/ERP EMU Transition Services Business Intelligence Services Business Strategic Custom Systems Integration Supply Chain Management Services Transformation Outsourcing Services CRM Services Knowledge Services Management e-business Advisory Business e-business Services Process Services e-commerce Services Management IT Services e-business Enablement Services Services Application Consulting Hosted Business Application Management Distributed Learning Services Outsourcing IT Strategy Services Business Recovery IT Outsourcing Total Systems Integration Services Consulting Services Network Consulting HW and SW Support Services Site and Connectivity Services Network Systems Systems Management and Networking Business Recovery Services Outsourcing Management Services Services IT Product Training Services Consulting IT IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM Global Services provides End-to-End solutions across all your business and technical requirements...

9. Prepare Design Configure Deploy Engagement Manage Relationship, Project, Risk, Quality and Communication Business Assess, Define best practice, Redesign processes, Define ROI Application Design, Configure, Integrate, Document, Test and Migrate data Organization Assess readiness, Redesign organization/roles, Manage changes, Train IT Infrastructure Assess, Specify needs, Design, Install and Train IS resources IBM & Siebel execute a proven end-to-end Methodology...

10. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date. • Developed from experienced integration professionals • Siebel • CRM • ERP • SFA • Aggressive Resource Growth Plan • 300+ by 4Q 1999 • 800+ by 4Q 2000 • Aggressive Certification Plans • Alliances with Siebel Professional Services and other integration partners. • Multiple Solution Centers Worldwide • Significant Market Development Funds committed for 1999 and 2000

11. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction. • Siebel and IBM Alliance Teams • Sales • Services • Product • Product integration opportunities • DB2 • MQ • CallPath • Websphere • Industry solutions • Use of each others tools • Shared intellectual capital (methodology, engagement results) • Communications, education and disclosures One Partnership Best of Class Components Commitment to eBusiness & Customer Satisfaction Total ERM Solution

12. Demonstrations Solution Briefing Centers IBM Siebel PracticeSolution Centers • Enhances • Focused definition of business needs • Demonstration of Siebel and e.business Solutions • Agreement on Client Solutions and Delivery • Customization of complex Solutions • Hosted development

13. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” Marketplace Coverage and Operations

14. Sales & Alliance IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” Competency & Delivery

15. Central Practice Executive Northeast Mike Barich Practice Executive 847-236-1088 Ken Camut West 704-595-3375 Practice Executive Kathleen McCann 415-545-5851 Southeast Practice Executive Peter McCall 404-238-7690 Southwest Practice Executive Dale Youngkrantz 303-464-7602 IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” IBM Siebel Practice - US Coverage Map PUERTO RICO

16. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” Global Coverage Canada /EMEA/AP/LA Practice Executive Stacia Bedford 401-851-4122

17. IBM S Practice IEBEL “A global alliance… integrating strategy, technology, and people..” Meeting our customers’ needs... • Keep Customer Satisfaction as the primary goal • Ensure open, two way communications • Provide our customers with the solutions that achieve THEIR business objectives...

18. IBM Global ServicesSiebel Integration Practice S I E B E L