“ The 7 Insights from the Heart & Mind of Checchino ”

Inspire Serve Advocate “The 7 Insights from the Heart & Mind of Checchino” 29th Annual Conference & Exposition Francis L. Battisti, PhD. www.battistinetworks.com

The Future The future is not a result of choices among alternate paths offered by the present, but a place that is created – created first in the mind and will created next in activity. The future is not some place we are going to but one we are creating. The paths are not to be found, but made and the activity of making them, changes both the maker and the destination. John Schaar

Insight #1 Trusting one’s instincts

Interpersonal Skills • Affirmation • Contact • Expression • Linking

Insight #2 Relishing the moment

Mental Skills • Imagination • Life Planning • Relabeling

The Nature of Conflict • Conflict is natural; neither positive nor negative, it just is. • Conflict is just an interference. • Nature uses conflict as its primary motivator for change.

The Nature of Conflict • It’s not whether you have conflict in your life. It’s what you do with the conflict. • Winning and losing are goals for games, not conflicts. • Conflict can be seen as a gift of energy.

The Nature of Conflict • Resolving conflict is about acknowledgement and appreciation of differences. • Conflict begins within.

Be Willing to Understand • Understanding is the gift that comes from listening; • is asking questions rather than having the answer; • allows differences to fade and similarities to come forth;

Be Willing to Understand Understanding • Naturally acknowledges and appreciates the other person; • Moves us from issue to vision • Creates movement from stalemate to resolution

Insight #3 Learning

Diversion Skills • Music • Getaways • Hobbies • Play

The Study • The Gallup Organization (2 research studies) • 80,000 managers, from over 400 companies • 25 year study • Over 1,000,000 employees surveyed

Measure the Strength of your Company and its Managers THE BIG 12 Do I know what is expected of me at work? Do I have the right materials and equipment I need to do my work right? At work, do I have the opportunity to do what I do best every day? In the last seven days, have I received recognition or praise for doing good work? Does my supervisor, or someone at work, seem to care about me as a person? Is there someone at work who encourages my development? At work, do my opinions seem to count? Do I have a best friend at work? In the last six months, has someone at work talked to me about my progress? This last year, have I had opportunities at work to learn and grow?

Measure the Strength of your Company and its Managers 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel my job is important? 9. Are my co-workers committed to doing quality work? 10.Do I have a best friend at work? 11.In the last six months, has someone at work talked to me about my progress? 12.This last year, have I had opportunities at work to learn and grow?

Conventional Wisdomvs.Great Managers

The Best Managers Do and Don’t • The best managers reject conventional wisdom. • The best managers treat every employee as an individual. • The best managers never try to fix weaknesses; instead they focus on strengths and talent. • The best managers know they are on stage every day. They know their people are watching every move they make – and utilize this self-awareness to promote better performance by themselves and their employees. • Measuring employee satisfaction is vital information for your investors. • People leave their immediate managers, not the companies they work for.

The Best ManagersMeet Employee Needs • Knowing what is expected of the employee at work – and clearly communicating that to the employee. • Giving him/her the equipment and support to do the work right. • Answering his/her basic questions of self-worth and self-esteem by giving praise for good work. • Genuinely caring about his/her development as a person.

Know what talents you are looking for The First Key: Study your best people

Insight #4 Respecting family and community

Family Skills • Balancing • Togetherness • Esteem-building • Conflict resolution

Trust is defined in the following ways: • Assumes that others will not intentionally hurt or abuse you. • The inner sense of acceptance you have of others with whom you are able to share secrets, knowing those secrets are safe. • The sense that things are fine; that nothing can disrupt the bond between you and the other.

Trust is defined in the following ways: • It is the glue or cement of relationships. • Opening yourself up to let others in on your background, problems, concerns and mistakes with the assurance that they will not ostracize you because of these things. • The act of placing yourself in the vulnerable position of relying on others to treat you in a fair, open and honest way.

Trust is defined in the following ways: • The ability to let others into your life so that you and they can create a relationship built on an understanding of mutual respect, caring and concern to assist one another in growing and maturing independently. • Sharing your inner feelings and thoughts with others with the belief that they will not spread them indiscriminately.

Insight #5 Acting with dignity

Spiritual Skills • Commitment • Seek meaning and purpose in life • Surrender

Attitude • “A state of mind or disposition.” • Based on personal perceptions

Historical Wisdom

Insight #6 Accepting Change

Physical Skills • Relaxation • Nourishment • Exercise • Stretching

Steps to Transforming Your Organization Establishing a Sense of Urgency Forming a Powerful Guiding Coalition Creating a Vision Communicating the Vision Empowering Others To Act on the Vision Planning for and Creating Short-Term Wins Consolidating Improvements and Producing Still More Change Institutionalizing New Approaches - John Kotter

Insight #7 Maintaining honesty

The Essence of Compassion "Resolve to be tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant with the weak and wrong…because sometime in your life you will have been all of these."

The Six Principles of a Life Giving Culture • Truth/Credibility • Being able to trust that the care provider will always tell the truth. • This allows the care receiver to rely on what has been said and have no further need for checking up. • Truth/Credibility and reliability creates integrity where the care receiver can know what to expect and what are the cultural norms.

People are often unreasonable, illogical, and self-centered; Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives; Be kind anyway. If you are successful, you will win some false friends and some true enemies; Succeed anyway. If you are honest and frank, people may cheat you; Be honest and frank anyway. What you spend years building, someone could destroy overnight; Build anyway. If you find serenity and happiness, they may be jealous; Be happy anyway. The good you do today, people will often forget tomorrow; Do good anyway. Give the world the best you have, and it may never be enough; Give the world the best you’ve got anyway. You see, in the final analysis, it is between you and God; It was never between you and them anyway.

Don’t forget to check out our website! www.battistinetworks.com Find us on at Battisti Networks & at francis@battistinetworks Ph: (607) 222-5768 E-mail: francis@battistinetworks.com

“ The 7 Insights from the Heart & Mind of Checchino ”