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What it is that we’ve done as of late:

What it is that we’ve done as of late:. One-stop-shop concept 72-hour response rule CPA/ paperless office/ electronic signature Website: 3-language, self-service, database Offer package. What it is that we’ve done as of late:. LPs/ medical clearances, visas

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What it is that we’ve done as of late:

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  1. What it is that we’ve done as of late: • One-stop-shop concept • 72-hour response rule • CPA/ paperless office/ electronic signature • Website: 3-language, self-service, database • Offer package

  2. What it is that we’ve done as of late: • LPs/ medical clearances, visas • DTTA, sample TOR, JPO-specific evaluation • JPO orientation checklist • Partnership surveys • Global Staff Survey/ CO “black lists”

  3. What it is that we’ve done as of late: • Life insurance policy • Hotline/ Counselling • COB on the last day of the month • Co-financing ALDs • Periodic updates

  4. What it is that we’ve done as of late: • New JPOs going via Copenhagen (7) • Regional workshops • Ad-hoc recruitment campaigns • Publications • We interview all candidates

  5. What it is that we’ve done as of late: • New MOUs/ conditions with some GOVTs • New donors • Special Assistants • Finance/ administration, etc. • Administration of European offices

  6. Future plans that you may influence: • CV database • Applicants database • Salary statements online, etc. • Alumni Association • Mentoring programme

  7. Future plans that you may influence: • New contractual arrangements • Country office visits • Good Will Ambassadors • More publications • Internships

  8. Future plans that you may influence: • Re-profiling • Re-distribution of portfolios • New donor Governments • UN Agencies • Private sector, etc.

  9. 2002 JPO Survey Preliminary results

  10. General results: participation rate • Global participation: 56.8 % • Participation by years of service: • Less than one year: 64.5 % • Between one and two years: 52.9 % • Between two and three years: 42.2 % • More than three years: 30.0 %

  11. 2002 JPO Survey Preliminary results

  12. Recruitment and entry on duty procedures

  13. To what extent were you satisfied with the information you received from the JPO Service Centre in the run-up to your Entry on Duty? • Very satisfied: 24 % • Satisfied: 63 % • Neither satisfied nor dissatisfied: 06 % • Dissatisfied: 07 % • Very dissatisfied: 00 %

  14. To what extent were you satisfied with the responsiveness of your contacts in the JPO Service Centre in the course of your recruitment process? • Very satisfied: 56 % • Satisfied: 31 % • Neither satisfied nor dissatisfied: 09 % • Dissatisfied: 04 % • Very dissatisfied: 00 %

  15. To what extent were you satisfied with the timeliness of payments made to you in respect of travel and shipment prior to departure for your duty station? • Very satisfied: 50 % • Satisfied: 22 % • Neither satisfied nor dissatisfied: 07 % • Dissatisfied: 12 % • Very dissatisfied: 09 %

  16. To what extent were you satisfied with the timeliness of payments made to you in respect of assignment grant and DSA upon arrival at the duty station? • Very satisfied: 57 % • Satisfied: 28 % • Neither satisfied nor dissatisfied: 09 % • Dissatisfied: 04 % • Very dissatisfied: 02 %

  17. To what extent were you satisfied with the timeliness of payments made to you in respect of your first salary (actual salary or salary advance)? • Very satisfied: 44 % • Satisfied: 34 % • Neither satisfied nor dissatisfied: 12 % • Dissatisfied: 08 % • Very dissatisfied: 02 %

  18. To what extent did you feel that the duty station was prepared for your arrival (was office space and equipment made available, introduction rounds in the office planned for, Supervisor clear about his/her expectations of you)? • Very satisfied: 19 % • Satisfied: 28 % • Neither satisfied nor dissatisfied: 19 % • Dissatisfied: 21 % • Very dissatisfied: 13 %

  19. To what extent were you satisfied with the degree of logistical support provided by your duty station in the course of your "settling-in" period? • Very satisfied: 21 % • Satisfied: 34 % • Neither satisfied nor dissatisfied: 24 % • Dissatisfied: 12 % • Very dissatisfied: 09 %

  20. Have your Terms of Reference been changed within the first few months upon your arrival at the duty station? • Yes: 51 % • No: 49 %

  21. If yes, to what extent are you satisfied with the way/extent to which you were consulted in the process? • Very satisfied: 12 % • Satisfied: 40 % • Neither satisfied nor dissatisfied: 14 % • Dissatisfied: 20 % • Very dissatisfied: 14 %

  22. If yes, to what extent are you satisfied with the above-mentioned changes? • Very satisfied: 14 % • Satisfied: 40 % • Neither satisfied nor dissatisfied: 17 % • Dissatisfied: 20 % • Very dissatisfied: 09 %

  23. How much time elapsed from your start date until you had a clear agreement with your Supervisor on your tasks? • 0-1 month: 48 % • 2-3 months: 20 % • 4-5 months: 15 % • 6 months +: 17 %

  24. JPO Induction Course in NY

  25. When did you attend the JPO induction course? • April 2002: 26 % • July 2002: 22 % • September 2002: 19 % • Other: 03 % • Not yet: 29 %

  26. If applicable, to what extent were you satisfied with the subjects covered in the training course? • Very satisfied: 21 % • Satisfied: 54 % • Neither satisfied nor dissatisfied: 10 % • Dissatisfied: 15 % • Very dissatisfied: 00 %

  27. If applicable, to what extent have you already used some of the new things you learned in your job? • Very satisfied: 11 % • Satisfied: 24 % • Neither satisfied nor dissatisfied: 30 % • Dissatisfied: 28 % • Very dissatisfied: 07 %

  28. Your assignment

  29. To what extent are you satisfied with your assignment? • Very satisfied: 41 % • Satisfied: 28 % • Neither satisfied nor dissatisfied: 20 % • Dissatisfied: 07 % • Very dissatisfied: 04 %

  30. Have your tasks and responsibilities changed substantially throughout your JPO assignment? (Only to be answered by JPOs who have served for one year or more) • Yes: 39 % • No: 61 %

  31. If yes, to what extent are you satisfied with the way/extent to which you were consulted in the process? • Very satisfied: 33 % • Satisfied: 28 % • Neither satisfied nor dissatisfied: 22 % • Dissatisfied: 11 % • Very dissatisfied: 06 %

  32. If yes, to what extent are you satisfied with the way in which your tasks and responsibilities have changed? • Very satisfied: 31 % • Satisfied: 41 % • Neither satisfied nor dissatisfied: 22 % • Dissatisfied: 06 % • Very dissatisfied: 00 %

  33. How would you rate your average monthly workload? • Much too high: 31 % • Too high: 41 % • Adequate: 22 % • Too low: 06 % • Much too low: 00 %

  34. To what extent are you satisfied with the way and degree to which your pre-employment skills and experience are being utilized? • Very satisfied: 19 % • Satisfied: 30 % • Neither satisfied nor dissatisfied: 29 % • Dissatisfied: 17 % • Very dissatisfied: 05 %

  35. To what extent are you satisfied with the level of decision-making authority you enjoy in your area of responsibility? • Very satisfied: 19 % • Satisfied: 32 % • Neither satisfied nor dissatisfied: 29 % • Dissatisfied: 13 % • Very dissatisfied: 05 %

  36. To what extent are you satisfied with the training opportunities available to you as a JPO? • Very satisfied: 22 % • Satisfied: 41 % • Neither satisfied nor dissatisfied: 25 % • Dissatisfied: 10 % • Very dissatisfied: 02 %

  37. To what extent are you satisfied with the degree to which you have acquired new skills on-the-job? • Very satisfied: 26 % • Satisfied: 44 % • Neither satisfied nor dissatisfied: 18 % • Dissatisfied: 10 % • Very dissatisfied: 02 %

  38. To what extent does your current access to supervision and the quality of supervision meet your expectations? • Very satisfied: 19 % • Satisfied: 31 % • Neither satisfied nor dissatisfied: 19 % • Dissatisfied: 20 % • Very dissatisfied: 11 %

  39. To what extent are you satisfied with the support you receive from your colleagues? • Very satisfied: 23 % • Satisfied: 46 % • Neither satisfied nor dissatisfied: 20 % • Dissatisfied: 10 % • Very dissatisfied: 01 %

  40. Administrative follow-up

  41. How many times have you been in contact with the JPO Service Centre during the past 12 months? • 1-10 times: 52 % • 11-20 times: 30 % • 21-30 times: 08 % • 31-40 times: 05 % • + 40 times: 05 %

  42. To what extent are you satisfied with the support you receive from your colleagues? • Very satisfied: 23 % • Satisfied: 46 % • Neither satisfied nor dissatisfied: 20 % • Dissatisfied: 10 % • Very dissatisfied: 01 %

  43. When communicating with the JPO SC, to what extent are you satisfied with the overall timeliness of our response (taking into consideration our 72 hour response time policy)? • Very satisfied: 69 % • Satisfied: 24 % • Neither satisfied nor dissatisfied: 03 % • Dissatisfied: 04 % • Very dissatisfied: 00 %

  44. Whencommunicating with the JPO Service Centre, to what extent are you satisfied with the accurateness of our replies to your questions/concerns? • Very satisfied: 55 % • Satisfied: 37 % • Neither satisfied nor dissatisfied: 07 % • Dissatisfied: 01 % • Very dissatisfied: 00 %

  45. How would you rate the change in quality of services provided by the JPO SC after the move from New York to Copenhagen in July 2001? (IF APPLICABLE) • Very positive: 77 % • Positive: 21 % • Neither positive nor negative: 02 % • Negative: 00 % • Very negative: 00 %

  46. Have you been, or are you in the process of being reassigned? • Yes: 16 % • No: 84 %

  47. If yes, to what extent were you satisfied with the information and services received from the JPO Service Centre on your reassignment? • Very satisfied: 35 % • Satisfied: 17 % • Neither satisfied nor dissatisfied: 35 % • Dissatisfied: 13 % • Very dissatisfied: 00 %

  48. Are you in the process of being separated? • Yes: 10 % • No: 90 %

  49. If yes, to what extent are you satisfied with the information and services received from the JPO Service Centre in connection with your separation? • Very satisfied: 46 % • Satisfied: 15 % • Neither satisfied nor dissatisfied: 39 % • Dissatisfied: 00 % • Very dissatisfied: 00 %

  50. Regional Workshops for JPOs

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