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Samuel C. Certo Modern Management, 8th Edition

Samuel C. Certo Modern Management, 8th Edition. 23. chapter. Management and Diversity. 1. Student Learning Objectives. From studying this chapter, I will attempt to acquire:. A definition of diversity and an understanding of its importance in the corporate structure.

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Samuel C. Certo Modern Management, 8th Edition

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  1. Samuel C. Certo Modern Management, 8th Edition 23 chapter Management and Diversity 1

  2. Student Learning Objectives From studying this chapter, I will attempt to acquire: • A definition of diversity and an understanding of its • importance in the corporate structure. • An understanding of the advantages of having a • diverse workforce. • An awareness of the challenges facing managers • within a diverse workforce. • An understanding of the strategies for promoting • diversity in organizations. • Insights into the role of the manager in promoting • diversity in the organization. 2

  3. Diversity Diversity is the degree of basic human differ- ences among a given population. Major areas of diversity are gender, race, ethnicity, religion, social class, physical ability, sexual orientation, and age. 3

  4. Advantages of a Diverse Workforce • Improved ability to gain and keep market share. • Cost savings. • Increased productivity. • A more innovative workforce. • Minority and women employees who are more motivated. • Better quality of managers. • Employees who have internalized the message that “different” does not mean • “less than.” • Employees who are accustomed to making use of differing world views, learning • styles, approaches in the decision-making process, and in the cultivation of • new ideas. • Employees who have developed multicultural competencies, such as learning to • recognize, surface, discuss, and work through work-related issues pertaining to • global, cultural, or intergroup differences. • A workforce that is more resilient when faced with change. 4

  5. Pluralism Pluralism is an environment in which cultural, group, and individual differences are acknowl- edged, accepted, and viewed as significant contributors to the entirety. 5

  6. Five Major Categories of Strategies to Achieve Effective Workforce Diversity “Golden Rule” approach 1. Assimilation approach 2. 3. “Righting-the-wrongs” approach Culture-specific approach 4. 5. Multicultural approach 6

  7. Basic Themes of Diversity Training Behavioral awareness 1. Acknowledgement of biases and stereotypes 2. Focus on job performance 3. Avoidance of assumptions 4. Modification of policy and procedure manuals 5. 7

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