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Salesforce health cloud deepens relationships between caregivers, employees and partners to scale patient experiences and build trust.
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Introduction • Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services. • Salesforce Health Cloud supports one-to-one relationship management through a patient profile that integrates information from multiple data sources, including electronic medical records (EMRs), medical devices and wearables.
Through Private Communities, patients can view care plans, connect with health providers, find answers to common questions and fill out forms in advance of visits to save time. • Salesforce Health Cloud delivers a holistic and real-time view of each patient’s health, giving healthcare providers the information they need to provide care that improves outcomes for patients and populations. Kcloud Technologies offers salesforce health cloud implementation service.
With Salesforce Health Cloud Implementation services from Kcloud is transforming healthcare industries by creating stronger relationships between patients, payers and care providers — and between the providers themselves.
Salesforce Health Cloud Core Capabilities • Health Cloud provides necessary data model to help unlock data from legacy systems of record and EHRs (Electronic Health Registries). • It gives healthcare professionals the tools they need to collaborate more efficiently. • Help Care Coordinators understand patients more deeply, and build 1-to-1 relationships across entire care journeys. • Salesforce Health cloud provides essential functionality for payers(Insurance company).
Health Cloud Specific Terminology • Care Team - Doctors , Health Care Advisor, Nurse, Therapists, Administrative Professionals. In sales force Health Care Team is usually case Team. • Provider - A health care provider is a person or company that provides a health care service. • Payer - Payer is organization which takes care of financial and operational aspects (which include insurance plans, provider network) of providing health care.
EHR - Electronic Health Registry that holds electronic health records. • HL7 -Health Level Seven International is a set of standards, formats and definitions for exchanging and developing electronic health records (EHRs).
What Are the Benefits of Salesforce Health Cloud? Health Cloud benefits for providers. • A 360-degree view of patient data, including up-to-the-minute details such as current conditions, appointment history, medications, and specialists… all in one place, without having to change screens or swap devices. • A complete patience experience — the ability to create a customized care plan and make connections in caregiver networks.
Health Cloud benefits for payers. • Member care management programs at scale through smart utilization management, proactive risk identification, and real-time integration with legacy systems and EHRs to get a 360-degree view of members. • Management of the complete member journey. Omni channel communications, automated workflows, and pre-built templates make it possible to engage members at key points in their journey — from acquisition and onboarding through retention.
Health Cloud benefits for biotech/pharma companies. • Personalize the patient and HCP experience. Health Cloud helps biotech and pharma companies meet patients and HCPs where they are — across their preferred devices in real time. • Collect and analyze critical product and process information in a compliant manner.Health Cloud makes it easy to collect information directly from
patients or their HCP regarding script approval, prior authorizations, adverse events or product complaint information, which can be analyzed easily for reporting purposes.
Overview of Salesforce Health Cloud Features • Complete patient view. • Care team productivity. • Clinical data management. • Salesforce Shield security. • Omni channel support. • Self-service. • Care management. • Analytics & assessments.
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