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Chapter 7 Enterprise-Wide Information Systems

Chapter 7 Enterprise-Wide Information Systems. Information Systems Today Leonard Jessup and Joseph Valacich. Chapter 7 Objectives. Understand how information technology supports business activities Understand enterprise systems and how they evolved

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Chapter 7 Enterprise-Wide Information Systems

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  1. Chapter 7Enterprise-WideInformation Systems Information Systems Today Leonard Jessup and Joseph Valacich

  2. Chapter 7 Objectives • Understand how information technology supports business activities • Understand enterprise systems and how they evolved • Understand software applications that are internally or externally focused • Understand how to implement enterprise systems

  3. Enterprise Systems • Enterprise systems • Also known as enterprise-wide information systems • Information systems that allow companies to integrate information across operations on a company-wide basis

  4. Enterprise Systems • Enterprise systems • The Internet has helped create the globalization • New business needs/expectations: • Customer service management • Supply chain management

  5. Enterprise Systems • Supporting business activities • Increase competitive advantage by streamlining business activities • Interorganizational systems (IoS) • Electronic transmission of information to another company

  6. Enterprise Systems • Internally Focused Applications • Value chain – the set of business activities • Primary activities: • Inbound logistics • Operations and manufacturing • Outbound logistics • Marketing and sales • Customer service

  7. Enterprise Systems • Internally Focused Applications • Support activities: • Infrastructure • Human resources • Technology development • Procurement

  8. Enterprise Systems • Externally Focused Applications • Integrate internal applications with those outside: suppliers, partners, customers • Upstream information • Information received from another organization • Downstream information • Information sent to another organization

  9. Types of Enterprise Systems • Packaged applications • Custom applications • Stand-alone applications

  10. Types of Enterprise Systems • Legacy Systems • Older systems • Tend to be infrastructure-specific • Usually linked to a specific business need • Not integrated

  11. Types of Enterprise Systems • Enterprise Resource Planning • Integrated applications • ERP systems • Baan • Oracle • PeopleSoft • SAP • J.D. Edwards

  12. Types of Enterprise Systems • ERP Implementation • Modules • “Vanilla” version • Customizations • Best practices • Business process reengineering (BPR)

  13. Types of Enterprise Systems • Customer Relationship Management (CRM) • Sales Force Automation (SFA) • New opportunities for competitive advantage • Examples: • MGM • American Airlines • Marriott International

  14. Types of Enterprise Systems • Supply Chain Management (SCM) • Supply chain – the producers of supplies that a company uses • Supply network • What if supply chain does not collaborate? • Two objectives of upstream information flow: • Accelerate product development • Reduce costs associated with suppliers

  15. The Formula for Enterprise System Success • Secure executive sponsorship • Get help from outside experts • Thoroughly train users • Take a multidisciplinary approach to implementation

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