Week 1 – Course Info and Introduction

1. Week 1 – Course Info and Introduction Business 140 Fundamentals of Operations Management Definition, Course Information SJSU Bus 140 - David Bentley

2. Definition: “Operations” SJSU Bus 140 - David Bentley

3. Definition: “Operations” SJSU Bus 140 - David Bentley

4. Definition: “Operations” SJSU Bus 140 - David Bentley

5. Definition: “Operations” SJSU Bus 140 - David Bentley

6. _______________ _______________ _______________ _______________ _______________ _______________ ________________ ________________ ________________ ________________ ________________ Other? What are some resources? SJSU Bus 140 - David Bentley

7. Material Labor Equipment Capital Land Buildings Technology Energy Knowledge Information Time Other? Resources (Inputs) SJSU Bus 140 - David Bentley

8. Definition of “Management”? • Activities involved in: • ________________ • ________________ • ________________ • ________________ • Directed to achieving organization goals SJSU Bus 140 - David Bentley

9. Definition: “Management” • Activities involved in: • P_______ • O__________ • L_______ • C__________ • Other terms: staffing, directing, etc. • Directed to achieving organization goals SJSU Bus 140 - David Bentley

10. “The value-added activities of planning, organizing, leading, and controlling involved in convertingresources into goods and/or services.” Definition: “Operations Management” SJSU Bus 140 - David Bentley

11. Organizational Scope of OM • Applies to all organizations • Manufacturing • Service (banks, insurance, health care) • Wholesale & retail • Schools • Religious institutions and charities • Political parties, trade groups, unions • Etc., etc., etc. • But term usage may differ by organization SJSU Bus 140 - David Bentley

12. Manufacturing vs. “Service” SJSU Bus 140 - David Bentley

13. Employment by Economic SectorAdapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

14. Employment by Economic Sector – 1800Adapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

15. Employment by Economic Sector – 1850 Adapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

16. Employment by Economic Sector – 1900Adapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

17. Employment by Economic Sector – 1950 Adapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

18. Employment by Economic Sector - 2000Adapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

19. Employment by Economic SectorAdapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

20. Employment by Economic Sector SJSU Bus 140 - David Bentley

21. Primary Business Functions SJSU Bus 140 - David Bentley

22. OM Topics - 1 • Competitiveness, strategy, productivity • Quality management • Types of operations (project, job, batch, repetitive, continuous flow) • Forecasting and aggregate demand SJSU Bus 140 - David Bentley

23. OM Topics - 2 • Supply (value) chain management (including purchasing, inventory control, MRP, lean operations - “JIT”) • Project management • Product design, capacity planning • Process design, facility location and layout SJSU Bus 140 - David Bentley

24. Why Study OM? • _____________________ • _____________________ • _____________________ • _____________________ • _____________________ SJSU Bus 140 - David Bentley

25. Why Study OM?... because • _____________________________________________________________ • __________________ • ____________________________ • ______________________________ • _________________________________________________ • ______________________________________________________________________ SJSU Bus 140 - David Bentley

26. Course syllabus – 1(“green sheet”) • Contact information • Office: BT 660 • Office hours: • Tuesdays and Thursdays, 7:30 – 10:00 AM • or by appointment • Do not leave assignments under door! SJSU Bus 140 - David Bentley

27. Course syllabus – 2(“green sheet”) • Contact information (cont’d) • Phone: 408-924-3565 (during office hours or VM) • E-mail: “david.bentley@sjsu.edu • Web (my home page): • “http://www.cob.sjsu.edu/bentley_d/” SJSU Bus 140 - David Bentley

28. Course syllabus – 3(“green sheet”) • Text (required) • Heizer, Jay, and Render, Barry, “OperationsManagement: Sustainability and Supply Chain Management” 11thEdition, 2014, Pearson • ISBN-10: 0133455181 • ISBN-13: 9780133455182 • Textbook options and other resources will be discussed during the first class meeting SJSU Bus 140 - David Bentley

29. Course syllabus – 4(“green sheet”) • Assignments – Practice problems (not graded but are preparation for exams) • Class participation activities – Important! • Term project - 2 cases • Exams (2 “midterms”, final exam) • Grading • Schedule & text reading assignments SJSU Bus 140 - David Bentley

30. Ethical Behavior  Unless specifically permitted by the instructor, all work is to be done by the individual student, not in pairs or groups. All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism. Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade. SJSU Bus 140 - David Bentley

31. Course administration – 1 • Introductions (me) • Education • Experience • Goals • Expectations • Commitment • Participation • Communication • Responsibility SJSU Bus 140 - David Bentley

32. Course administration – 2 • Policies and courtesy rules • Ethical issues (plagiarism and cheating) • Food and drinks • Cell phones off or on silent • One person talks at a time • Use of computers in class • Attendance • Exam rules • Staple each multi-page assignment SJSU Bus 140 - David Bentley

33. Course administration - 3 • Emergency instructions • Lecture overheads • Red text = changes after posting • Roll/registration • Group introductions (you) • Major • Work experience • Units and work hours • Expectations SJSU Bus 140 - David Bentley

34. ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ Other? Information Sources? SJSU Bus 140 - David Bentley

35. S.J. Mercury S.F. Chronicle Business Journal Wall Street Journal Forbes Fortune Bloomberg Business Week Information Week Harvard Business Review Professional association journals Trade publications USA Today Internet Other? Library contact: Ann Agee 408-808-2033 (ann.agee@sjsu.edu) Information Sources SJSU Bus 140 - David Bentley

36. Professional Organizations • *APICS (The Association for Operations Management) • *ASQ [formerly ASQC] (American Society for Quality) • *ES (Entrepreneurial Society) • ISM [formerly NAPA, NAPM] (Institute for Supply Management) • IIE (Institute of Industrial Engineers) • PMI (The Project Management Institute) • POMS (The Production and Operations Management Society) • INFORMS (The Institute for Operations Research and the Management Sciences) • *SAM (Society for the Advancement of Management) • *SHRM (Society for Human Resource Management) • SJSU student chapter some semesters – see http://www.sjsu.edu/cob/Students/organizations/ SJSU Bus 140 - David Bentley