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ASQ Milwaukee February 17, 2014

ASQ Milwaukee February 17, 2014. Leadership & Highly Effective Teams Presented by: Julie M. Kowalski of Spizzerinctum Group LLC Spizzerinctumgroup@gmail.com 262-993-4883.

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ASQ Milwaukee February 17, 2014

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  1. ASQ MilwaukeeFebruary 17, 2014 Leadership & Highly Effective Teams Presented by: Julie M. Kowalski of Spizzerinctum Group LLC Spizzerinctumgroup@gmail.com 262-993-4883

  2. Good leaders are MADEnot born! “Leaders aren't born they are made. And they are made just like anything else, through hard work. And that's the price we'll have to pay to achieve that goal, or any goal" Vince Lombardi “The key to successful leadership today is influence, not authority” Ken Blanchard Spizzerinctumgroup@gmail.com 262-993-4883

  3. Differences between a Leader and a Manager Spizzerinctumgroup@gmail.com 262-993-4883

  4. What does it take to be a Leader? Mastering the Soft skills What are soft skills? • Personal qualities • Habits • Attitudes • Social graces Which make someone a good employee, manager, leader, compatible co-worker. (“What are soft skills”, Kate Lorenz, CareerBuilder.com) Spizzerinctumgroup@gmail.com 262-993-4883

  5. Top soft skills required for success • Listens intently and removes personal “filters” • Communicates consistently and in a timely manner • Trusts others to get the job done • Is flexible and understanding • Has an even temperament • Shares credit • Sees things from a different perspective • Wants to “serve” / help others • Takes an initiative – don’t wait for the “perfect” moment or solution and do not wait to be “acted upon” • Uses time wisely • Spends time developing solutions, rather than complaining Spizzerinctumgroup@gmail.com 262-993-4883

  6. Leaders give up past “RIGHTS” Leaders give up the right to: • Join employee “pity parties” • Blame someone or something • Focus on the past • NOT have a solid, positive working relationship with their boss – NO MATTER WHAT • Let circumstances dictate actions • NOT guard their integrity • Hire easy and manage tough • Be like “Bill Murray” – Ground Hog Day • NOT fail Spizzerinctumgroup@gmail.com 262-993-4883

  7. Leaders give up past “RIGHTS” …Continued • Right to lower the minimum acceptable performance by allowing people who are “falling” stars to stay on the team Spizzerinctumgroup@gmail.com 262-993-4883

  8. 10 Biggest Mistakes Leaders make • Waiting too long to address a problem or address unacceptable behavior. • Talking too much and not listening enough. • “Over-supervising” and underestimating the knowledge and capabilities of the people they hired. • Failing to acknowledge excellent behavior but always addressing unacceptable behavior. • Trying to lead by intimidation. • Feeling the need to solve all problems, including problems they do not own. • Using “roadblocks” as excuses. • Assuming that your employees know the company’s objectives and purpose as well as how they contribute to the objectives and purpose. • Approaching selection and hiring in a haphazard manner – hiring to “fill a position”. • Not REALLY giving up past rights. Spizzerinctumgroup@gmail.com 262-993-4883

  9. Good Leaders are Made not Born! Leaders Don’t …. • Manage to the exception • Take the easy way out • Get caught up in popularity landmines • Manipulate others • Manage by committee • Do it themselves • Work with cloudy expectations • Ignore their weaknesses • Procrastinate • Play the blame game or the we should have … • Give up on their convictions Spizzerinctumgroup@gmail.com 262-993-4883

  10. Engaging Team Members What does an engaged team member look like / act like? Spizzerinctumgroup@gmail.com 262-993-4883

  11. Engaging Team Members What does a non engaged team member look like / act like? Spizzerinctumgroup@gmail.com 262-993-4883

  12. Engaging Team Members Top causes of disengagement • Mismatch between the job / company and the person • Too Little coaching / feedback • 24 / 7 connection • Ineffective leadership • Lack of support for new ideas / new ways of doing things • Actions which are inconsistent with values • Lack of effective and timely communication! Spizzerinctumgroup@gmail.com 262-993-4883

  13. 4 Steps to Engaging Team members • Inquiring minds want to know – ASK ? • Offer feedback not meaningless praise and / or criticism • Seek feedback – not meaningless praise and / or criticism • Create supportive versus defensive climates Spizzerinctumgroup@gmail.com 262-993-4883

  14. Leaders give Feedback not meaningless Praise / Criticism Spizzerinctumgroup@gmail.com 262-993-4883

  15. LeadershipFrom Group To Team -- Getting There • Be Enthusiastic -- it's Contagious - Become enthusiastic - Solicit everybody's views and suggestions • Share the Big Picture / the Why to create a sense of urgency - People need to believe there is some urgency and that their work will have a worthwhile purpose Spizzerinctumgroup@gmail.com 262-993-4883

  16. LeadershipFrom Group To Team -- Getting There • Set Clear Rules of Behavior • Teams develop rules of conduct to help them achieve their purpose and performance goals • Keep the communication flowing! • People need to be “in the Know” • Challenge your team with fresh facts and information Spizzerinctumgroup@gmail.com 262-993-4883

  17. LeadershipFrom Group To Team -- Getting There • Grow Together • Teams must spend a lot of time together (bonding) • Celebrate Together! - Exploit the power of positive feedback, recognition, and reward Spizzerinctumgroup@gmail.com 262-993-4883

  18. The Language of Leaders The six most important words: "I admit I made a mistake." The five most important words: "You did a good job." The four most important words: "What is your opinion." The three most important words: "If you please." The two most important words: "Thank you," The one most important word: "We" The least important word: "I" Spizzerinctumgroup@gmail.com 262-993-4883

  19. THANK YOU Thank YOU for allowing me the privilege of spending this time with you! It has certainly been my pleasure! Please do not hesitate to call me if I can be of assistance to you, your company or even another professional organization to which you belong. I would be honored to talk to you, and I am always willing to brainstorm, learn and share with others! Spizzerinctum Group LLC Energy Enthusiasm Success Julie Kowalski 262-993-4883 Spizzerinctumgroup@gmail.com Spizzerinctumgroup@gmail.com 262-993-4883

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