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ISO 9000: 2008 BUSINESS PROCESS IMPLEMENTATION GENERAL AWARENESS

ISO 9000: 2008 BUSINESS PROCESS IMPLEMENTATION GENERAL AWARENESS . Presented by DAVID BURNS. ISO 9000 SERIES & BUSINESS PROCESS IMPLEMENTATION. The key points of reference: ISO 9001: 2008 Which is due for revision in 2012/13 ISO 9000: Series Provides an appropriate point of reference.

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ISO 9000: 2008 BUSINESS PROCESS IMPLEMENTATION GENERAL AWARENESS

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  1. ISO 9000: 2008BUSINESS PROCESS IMPLEMENTATIONGENERAL AWARENESS Presented by DAVID BURNS www.davidburns.co.uk/training

  2. ISO 9000 SERIES & BUSINESS PROCESS IMPLEMENTATION • The key points of reference: • ISO 9001: 2008 • Which is due for revision in 2012/13 • ISO 9000: Series • Provides an appropriate point of reference www.davidburns.co.uk/training

  3. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION SESSION 1 GENERAL INFORMATION www.davidburns.co.uk/training

  4. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Business today? - External • Major contracts required ISO 9001 • Supply chain assessed against ISO 9001 • Purchasers rely on ISO 9001 certification • Expected integrity of supply and continuous improvement www.davidburns.co.uk/training

  5. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Business today? - Internal • Customer and contract focused • Require competitive advantage • Must be forward planning and pro-active • Risk assessment and loss prevention activities • Due diligence and self assessment www.davidburns.co.uk/training

  6. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Management System Design • (what did we do?) • Discussed and reviewed the existing systems • Plot the department / functions • Identify the key in-puts / out-puts (forms used) • The internal customer / supplier (records) • Collate / agree the documentation (format) • Completed the draft “business system manual” www.davidburns.co.uk/training

  7. The Eight Quality Management Principles Applied to ISO 9000: 2008 • Customer Focus • Leadership • Involving People • Process Approach • System Approach • Continual Improvement • Factual Decision Making • Mutually Beneficial Supplier Relationships www.davidburns.co.uk/training

  8. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Quality Policy & Objectives • Policy - to include a commitment to meeting requirements and continual improvement • Quality Objectives - to be measurable and defined, consistent with the Policy www.davidburns.co.uk/training

  9. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Emphasis on Legal Requirements • Customer contract needs and expectations • this must include: • Regulatory and legal requirements • Product and business integrity … as expected by any customer. www.davidburns.co.uk/training

  10. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Training & Competence • Competence: • Induction training • Equipment training • Product training • Evaluation of the effectiveness (appraisals) • Employee awareness of their importance www.davidburns.co.uk/training

  11. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Processes (System & Product Realisation) • Identify the processes • Determine the sequence and correctness • Methods for operational control (forms) • System monitoring and measurement (records) • Information needed to support the effective management (business decisions). www.davidburns.co.uk/training

  12. ISO 9000 & BUSINESS PROCESS • Process Based Systems (Inspection) • Managing a Process (scope of operation) INPUT PROCESS OUTPUT SITE-VISIT INSPECTION DATA REPORT SPECIFICATION METHOD RECORDS FILES SCOPE DATA www.davidburns.co.uk/training

  13. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION • Internal Audits (Guideline: ISO 10011) • Programme based on importance / status. • Evaluation of system against ISO 9001: 2008 • Proof of auditor independence • How this is achieved • Who decides what to audit? www.davidburns.co.uk/training

  14. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION SESSION 2 ISO 9001: 2008 - THE STANDARD www.davidburns.co.uk/training

  15. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 1. SCOPE • The Scope of the Quality Management System • Those parts of the business that are included within the system for certification (inspection services, product being inspected, report, etc.) www.davidburns.co.uk/training

  16. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 2. NORMATIVE REFERENCES • Make references to: • Applicable: Standards, PAS, Directives, Codes, etc. appropriate to the Scope www.davidburns.co.uk/training

  17. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 3. TERMS & DEFINITIONS • The business terms defined within the trade • As understood by the organisation www.davidburns.co.uk/training

  18. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 4. QUALITY MANAGEMENT SYSTEM (4.1 General) (4.2 Documentation) • The structures, resources, commitment, principles and policy towards supporting effective QMS implementation www.davidburns.co.uk/training

  19. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 5. MANAGEMENT RESPONSIBILITY (5.1 Commitment) • Leadership • Change Management • Improvement • Communication www.davidburns.co.uk/training

  20. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 5. MANAGEMENT RESPONSIBILITY (5.2 Customer) • Customer focus • Customer requirements • Customer expectations • Customer satisfaction www.davidburns.co.uk/training

  21. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 6. RESOURCE MANAGEMENT (6.1 Provision of resources) Determine and provide resources • For the quality management system • For meeting customer requirements www.davidburns.co.uk/training

  22. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 6. RESOURCE MANAGEMENT (6.2 Human resources) Determine and provide resources for • Personnel requirements • Quality system awareness training • Training and experience records • Evaluation and induction www.davidburns.co.uk/training

  23. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 6. RESOURCE MANAGEMENT (6.3 Infrastructure) • Computer system and information technology • Materials, plant and equipment • Environment • Transport and communication www.davidburns.co.uk/training

  24. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 6. RESOURCE MANAGEMENT (6.4 Work environment) • Personnel • Building • Workspace • Process • Equipment • To achieve product conformity www.davidburns.co.uk/training

  25. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 7. PRODUCT REALISATION • Planning of product (production control) • Customer related processes • Review of requirements • Customer communication www.davidburns.co.uk/training

  26. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION 8. MEASUREMENT, ANALYSIS AND IMPROVEMENT • Monitoring and measurement of: • Customer satisfaction • Internal (quality system) auditing • Process performance / improvement • Product conformity / non-conformance www.davidburns.co.uk/training

  27. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION “When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind”. Lord Kelvin — Physicist www.davidburns.co.uk/training

  28. ISO 9000 & BUSINESS PROCESS IMPLEMENTATION “The measures in an organisation are at the very heart of it, we behave according to those measures”. Tom Peters — Thriving on Chaos www.davidburns.co.uk/training

  29. YOUR QUESTIONS? www.davidburns.co.uk/training

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