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THE HOSPITALITY INDUSTRY

THE HOSPITALITY INDUSTRY. HOTEL DEPARTMENTS AND THEIR FUNCTIONS. Front Office. To sell and up- sell* rooms To maintain balanced guest accounts To offer services such as handing mails , faxes, messages and hotel information

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THE HOSPITALITY INDUSTRY

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  1. THE HOSPITALITY INDUSTRY HOTEL DEPARTMENTS AND THEIR FUNCTIONS

  2. Front Office • To sell and up-sell* rooms • To maintain balanced guest accounts • To offer services such as handing mails, faxes, messages and hotel information *sales technique whereby a seller induces the customer to purchase more expensive items

  3. Reservations • Confirmed reservation a reservation made with sufficient time for a confirmation slip including dates, type of room booked, number of guests ... (returned to the guests by mail or fax) • Guaranteed reservation The hotel will take the credit card number of the guest to ensure the payment of the room

  4. Housekeeping • Leadership of people, equipment, and supplies • Cleanliness and servicing the guest rooms and public areas • Operating the department according to financial guidelines prescribed by the general manager • Keeping records of supplies and equipment to control inventory

  5. Concierge • elevate a property’s value and its image • provide the special touch services • assist the guests with a broad range of services, such as restaurant reservation, advice on local activities, tickets to shows or special requests.

  6. Security • Security officers make regular rounds of the hotel premises • Equipment includes two-way radios, closed-circuit television cameras, smoke detectors, fire alarms and electronic key cards etc. which can provide the guest more safeguard. • Safety procedures are some guidelines for the staff and the guests to ensure their safety • Identification procedure is to offer identification cards with photographs to all employees.

  7. Communication • Manage the in-house communication, guest communication and also the emergency center by CBX or PBX technologies. The call billing system will charge the customer if the customer makes a long-distance call placed from the guest room.

  8. Community The community manager • is the voice of the brand online • is the person who is going to represent the hotel on all the social media channels • is the one who will be communicating with guests (and potential guests) • is tasked with growing the property’s community each day

  9. Food and Beverage • Quick Service • Table Service • Specialty Restaurants • Coffee Shops • Bars • Lounges • Clubs • Banquets • Catering Functions • Weddings, Birthdays… • Room Service

  10. Other Departments • Sales & Marketing • Accounting • Engineering and Maintenance • Human Resources • …

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