1 / 6

Monitoring and Evaluating Customer Service

Monitoring and Evaluating Customer Service. <Student Name>. Monitoring Customer Service. Informal customer feedback – Customer questionnaires/comment cards – Staff feedback – Mystery customers – Complaints/compliment letters - . Evaluating Customer Service. Level of sales –

kezia
Download Presentation

Monitoring and Evaluating Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Monitoring and Evaluating Customer Service <Student Name>

  2. Monitoring Customer Service • Informal customer feedback – • Customer questionnaires/comment cards – • Staff feedback – • Mystery customers – • Complaints/compliment letters -

  3. Evaluating Customer Service • Level of sales – • Repeat customers – • New customers – • Level of complaints/compliment letters – • Staff turnover -

  4. Improvements to Customer Service • Quality of service – • Reliability - • Improvements to organisation – • Improvements for the employee -

  5. Explain how Monitoring and Evaluating can Improve Customer Service for: • The Customer • The Organisation • The Employee

  6. Analyse how Monitoring and Evaluating can Improve Customer Service for: • The Customer • The Organisation • The Employee

More Related