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IBERIA GROUP

IBERIA GROUP. IBERIA GROUP. Flying since 1927 Main business activities: Transport of passengers and freight Aircraft maintenance Handling services in airports

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IBERIA GROUP

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  1. IBERIA GROUP

  2. IBERIA GROUP • Flying since 1927 • Main business activities: • Transport of passengers and freight • Aircraft maintenance • Handling services in airports • International Airlines Group (IAG): in January 2011 Iberia merged with British Airways to create Europe’s third-largest and the sixth-largest airline group in the world by revenues • Revenues: 14.8 billion euros • Passengers: 55 million • Fleet: 406 • Destinations: 204 • In October 2010 Iberia signed a Joint Business with American Airlines and British Airways on flights between North America and Europe

  3. LEADERSHIP • Leader in Spain and in the Europe – Latin America market • It flies to more than 100 destinations all over the world • Based in Madrid airport, the fourth European airport • Largest offer from Spain to Europe and from Europe to Latin America – 20% market share (23% in Business Class) • One of Europe’s most modern fleets – 7 years average • One of the most profitable scheduled carriers • A sound balance sheetand a strong cash position • Operational flexibility to adapt to changing market conditions

  4. KEY MAGNITUDES Fleet160 aircraft Average daily flights Over 1,000 Destinations 109 in 44 countries and other additional 187 under code sharing

  5. IBERIA IN FIGURES 2010

  6. BUSINESS CLASS Iberia’s Business class on domestic and European flights Comfortable leather seats On European flights, the seat in the middle stays free

  7. NEW BUSINESS CLUB • For Iberia’s medium haul flights • Wider and roomier lounge seats, with 1.27 metres of space between rows • The extra-large, 55-cm-wide seats are of completely new design, with adjustable backs, head rests (four positions), leg rests and foot rests • New in-flight entertainment system: • PSPs (LCD screen) with 10 high-definition feature films, 10 channels with the latest television series and 10 audio channels • A selection of Spain's most exquisite wines

  8. BUSINESS PLUS • Iberia Business class on its long haul flights • Seats that turn into a flat bed, among the best in the world • A complete success since 2005, when it was launched: • More than 50 per cent increase of passengers from 2005 • The latest entertainment and communications system: • satellite telephone • laptop connection port • 10.4-inch touch screen from which passengers can send SMS text and e-mail messages • 15 audio and 26 video channels including documentaries, the latest film releases, world maps, interactive video games, flight data and live images taken from a camera situated on the tail of the aircraft

  9. BUSINESS PLUS – A GOURMET EXPERIENCE • Menus based on Spanish products and the Mediterranean diet • Desserts specially prepared by Paco Torreblanca • The wine experience: • Wine menu with three red wines, two whites, one sparkling and one dessert wine; it is made out of a selection of 5,000 Spanish wines, changes every three months and contains the “The Sommelier's Choice” • Some wines are previously tasted on long-haul flightsat 30,000 feet • This 12-page wine menu includes also a “do your-own-tasting” notes pages to encourage passengers to comment on the wines • A pre-boarding experience in the “Wine Bar” at Iberia VIP lounges at Barajas airport

  10. NEW BUSINESS PLUS • Horizontal seat-beds • Each passenger now has more than 2.2 meters of personal space, with an extra 30 cm between rows • New configuration in all long haul fleet - 35 Airbus A-340’s • Iberia is working on a new design and new fittings for its long-haul Business Plus class as of 2012 – $160 million investment

  11. CUSTOMER CARE PROGRAM • $200 million investment • Period 2009-2011 • New Business Club (medium haul) • Upgraded Business Plus (long haul) • Upgraded VIP lounges • Improved quantity and quality of Economy class menus on long-haul routes • On-line check-in to all destinations • Boarding with cell phone

  12. IBERIA PLUS Europe’s first international frequent flyers program More than four million cardholders in 66 countries 90 partners: airlines, hotel chains, car rental companies, credit cards, tour operators… Four different levels: Classic, Silver, Gold and Platinum Opportunity to earn and use Iberia Plus points with the other oneworld members Iberia Plus online, information about the program and management of your own Iberia Plus account on iberia.com

  13. IBERIA.COM Spain’s busiest commercial web site Iberia sold 650 million € on iberia.com in 2010 About 350,000 web visitors a day More than 20,000 boarding cards issued every day on iberia.com 2,500,000 Iberia Plus online registrations 19,000 hotel nights booked, 12,000 car rentals and 275,000 insurance policies purchased 46 different country versions

  14. IBERIA AND NEW TECHNOLOGIES On-line check-in to all destinations Boarding with cell phone Flight information through SMS E-ticket available on all Iberia destinations, as well as for flight tickets that combine Iberia flights with its oneworld partners and other airlines Internet access in its main VIP lounges Serviberia, around the clock Call Center

  15. T4 AT MADRID AIRPORT • The most modern European airport terminal and the main Iberia flight’ hub. Inaugurated on February 5th, 2006 • It is the fourth European airport and 10th-largest airport in the world • It is futuristic, spacious, and luminous. With 760,000 square meters, it has a main terminal and the satellite building • Designed by Rogers and Lamela, it has been awarded with the most prestigious prizes • Easier to fly: all Iberia flights leaving from the same terminal • More comfort. 64 boarding bridges • Parking lot for 8,000 vehicles • 16 information counters • 54 auto check-in machines • 3 VIP lounges (more than 4,500 m²)

  16. oneworld MEMBER Ten leading airlines and its affiliates are members of oneworld: Iberia, American Airlines, British Airways, Cathay Pacific, Finnair, Japan Airlines, LAN, Malév, Qantas, Royal Jordanian and S7. 701 destinations in 136 countries 8,244 daily flights, every five seconds an oneworld airline plane leaves or lands 550 VIP lounges all over the world 291.1million passengers a year Rewards and privileges of the different members’ Frequent Flyer programs are extended throughout the oneworld alliance Special round–the–world fares

  17. SOCIAL COMMITMENT Social action in cooperation with the airline’s employees: Mano a Mano: NGO founded by Iberia employees in 1994. Transportation of humanitarian aid around the world (more than 2,000 tons since 1994) and rebuilding homes destroyed by natural catastrophes (Hurricane Mitch in Honduras and the earthquake in Peru in 2007) Building of schools, kindergartens, orphanages, child care centers and elderly communities Present in Argentina, Colombia, Cuba, Ecuador, Egypt, Equatorial Guinea, Guatemala, Honduras, El Salvador, Mexico, Nicaragua, Peru, Spain, the Dominican Republic and Venezuela APMIB association: Founded by Iberia employees with disabled children; now it is open to the rest of society Second largest job training and employment centre for the disabled Cooperation with public and private groups, like the National Transplant Organization, the Ministry of Labor and Social Affairs and the Red Cross

  18. CARING FOR THE ENVIRONMENT Iberia is one of the three airlines included in the Dow Jones Sustainability Index CO2 emissions have been reduced by 26 per cent in the last seven years, thanks to an investment of 6 billion euros in a constant fleet renewal Adjustment of fuel transported in every flight Use of lighter products carried on board New techniques in flight simulators to reduce the time pilots are flying as part of their practice; this reduces CO2 emissions by 5 per cent Electrical ground vehicles

  19. IBERIA MAINTENANCE • Broad experience and good reputation as an aircraft maintenance company • It’s the 9th-largest aircraft maintenance and engineering company in the world. • Second aircraft maintenance company in Spain in terms of income and staff. • First Spanish company in repairing and modifying aircraft. • It maintains the aircraft, engines and components of Iberia, as well as those of more than 100 customers around the world. • 2 million m2 in Madrid with 7 hangars and a number of specialized workshops, and a brand new hangar at Barcelona on a 24,000 m2 site. • In 2010, Iberia Maintenance carried out 122 inspections C and D and maintained 200 engines, as well as 53,000 aircraft components

  20. Enjoy your flight!

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