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Chapter 15

Chapter 15. Stress and Counseling. EMPLOYEE STRESS. • What Stress Is • • • . Stress. • Resilience. Extreme Products of Stress. • Burnout • Trauma • Workplace trauma • Layoff survivor's sickness • Workplace violence • Post-traumatic stress disorder.

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Chapter 15

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  1. Chapter 15 Stress and Counseling

  2. EMPLOYEE STRESS • What Stress Is • • • Stress • Resilience Extreme Products of Stress • Burnout • Trauma • Workplace trauma • Layoff survivor's sickness • Workplace violence • Post-traumatic stress disorder Causes of Stress • Stressors

  3. EMPLOYEE STRESS • Figure 15-2A model of causes, types, and consequences of stress

  4. EMPLOYEE STRESS • Job-Related Causes of Stress • • Frustration • Defense mechanisms • Types of Reactions • Sources of Frustration • Hassles • Marginalized employees • Incivility spiral • Frustration and Management Practice Stress and Job Performance • Stress-performance model

  5. EMPLOYEE STRESS • Figure 15-4 • A stress- • performance • model • depicting • two • stress • thresholds

  6. EMPLOYEE STRESS • Stress Vulnerability • • Stress Threshold • Perceived Control • Type A and Type B People Approaches to Stress Management • Social Support • Relaxation • Biofeedback • Sabbaticals • Personal Wellness

  7. EMPLOYEE COUNSELING • What Counseling Is • • Counseling - Characteristics of people with good mental health 1. Feel comfortable about themselves 2. Feel right about other people 3. Are able to meet the demands of life Need for Counseling

  8. EMPLOYEE COUNSELING • What Counseling Can Do • • Counseling functions 1. Advice 2. Reassurance 3. Communication 4. Release of emotional tension • Emotional catharsis 5. Clarified thinking 6. Reorientation The Manager’s Counseling Role

  9. TYPES OF COUNSELING • Figure 15-8 Types of counseling according to • amount of direction that counselors provide

  10. TYPES OF COUNSELING • Directive Counseling • • • Nondirective Counseling • Use by Professionals • Iceberg model of counseling • Limitations Participative Counseling A Contingency View

  11. ? Questions

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