1 / 1

The Tool Summary

Enabling Rural BPOs Move Up the Value Chain : Secure Distribution of Office Documents Shourya Roy 1 , Lakshmi Vaidyanathan 2 , Bala Sankar Pazhani 2 , Meera Sampath 1 1 Xerox Research Centre India, Bangalore; 2 Rural Technology and Business Incubator (RTBI ), IIT Madras, Chennai.

kishi
Download Presentation

The Tool Summary

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Enabling Rural BPOs Move Up the Value Chain :Secure Distribution of Office Documents Shourya Roy1, Lakshmi Vaidyanathan2, Bala Sankar Pazhani2, Meera Sampath1 1Xerox Research Centre India, Bangalore; 2Rural Technology and Business Incubator (RTBI), IIT Madras, Chennai • The Tool • Summary • Rural BPO • Business Process Outsourcing companies with delivery centers in Rural Areas (lower tier towns). • Predominantly back-end (non-voice) activities are executed such as data entry, link checking, mapmaking etc. • Offers a number of benefits: • Significantly less real estate, infrastructure and salary cost • Access to steady (low attrition and absenteeism), traditionally inaccessible and larger talent pool • Increase of Social Sustainability • Secure Document Distribution • Rural BPOs handles large collection of documents – structured (e.g. forms) as well as unstructured (e.g. MS-Office documents) • Selective access to partial content of documents is a critical need for rural BPOs to move up the value chain to high value work such as translation, auditing, proof-reading • Existing solutions cater mostly to structured (with fixed templates) documents such as Forms • Technical Challenges • Design and development of role-based within-document access control in existing workflows • Partial document access, distribution and aggregation while preserving document structure • Key Features • Embedded Access Control: Access control information is embedded within XML representation of unstructured documents based on structural elements to create a SuperDocument • Doclet based Distribution: SuperDocuments are parsed at Remote Server to create pieces of documents (doclets) to distribute locally to operators • Validation and Aggregation: Modified/created doclets are automatically validated for inconsistency and aggregated preserving formatting The Supervisor module creates docletsautomatically or based on manual input The Client module enables to view and select assigned tasks, to report completion of tasks and uploading updated doclets The Aggregation module validates worker output, resolves conflict and aggregates doclets • We presented a solution for implementing privacy controls and workload distribution in office document workflows for rural BPOs • We plan to extend this tool for other commonly used office document formats and provide sophisticated workflow management features

More Related