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Procedure for the resolution of grievances in the ILO

Procedure for the resolution of grievances in the ILO. Staff Union Committee 4 May 2004. Main features of the system. System agreed through collective bargaining in 2003-2004 Focus on prevention Informal mechanism available throughout the whole process

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Procedure for the resolution of grievances in the ILO

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  1. Procedure for the resolution of grievances in the ILO Staff Union Committee 4 May 2004

  2. Main features of the system • System agreed through collective bargaining in 2003-2004 • Focus on prevention • Informal mechanism available throughout the whole process • Two procedures: general grievances and sexual harassment related grievances

  3. Prevention • Training • Information • Development of policy statements • Periodic reports by the JAAB and the Mediator

  4. Informal mechanism • Third party assistance • Facilitation • Mediation • No official records • Possibility to have informal resolution for a group of officials

  5. Facilitation • Pool of trained facilitators • Approach the parties’ position • List available • Official duties • Strengthened role for facilitators in the Field

  6. Mediation • Explore possible solutions with the parties • Coordinates and trains facilitators • Conflict prevention through periodic reporting to the JNC • Publish information considered to be of general interest to the staff

  7. Formal mechanism to solve a general grievance • Request for an administrative decision (review by HRD) • Joint Advisory Appeals Board (JAAB) • Administrative Tribunal • Possibility of informal resolution at any time

  8. Referral to the JAAB • Chairperson appointed by the DG on recommendation of the Joint Negotiating Committee • Members nominated by the each of the parties • Number of panels • Recommendation sent to the DG, who makes the decision

  9. Sexual harassment mechanism • Intervention of HRD • If unsatisfactory measure, no measure, or considered appropriate, independent investigation • Fact finding and recommendations sent to DG for decision

  10. What’s next? • Draft terms of reference of JAAB and Mediator • Draft terms of reference for the JAAB’s Secretariat • Select and appoint members • Progressive implementation

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