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Reliable Ticketing Solution Architectural Overview

This project aims to ensure a positive financial outcome through streamlined ticketing processes, enhancing customer and staff experience, improving regularity, and facilitating communication with external systems. The system architecture includes various components like onboard equipment, validators, ticketing machines, and more. Key features consist of driver consoles, portable verifying units, gates for closed stations, and specific equipment for buses, trams, and kiosks. The delivery timeline spans from 2004 to 2008, covering phases from installation to service and maintenance.

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Reliable Ticketing Solution Architectural Overview

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  1. PROSJEKTMÅL NBB skal først og fremst: • sikre inntektsstrømmen fra billettsalget til OS, slik at det økonomiske totalresultatet blir positivt - kostnadseffektivisere rutiner og prosesser rundt billett- og betalingshåndteringen

  2. PROSJEKTMÅL Dernest skal NBB så langt som mulig: • sikre at kundene og personalet opplever billett- og betalingssystemet som minst like godt som dagens system • sikre at regulariteten bedres, dvs at oppholdstiden for trikk og buss blir kortere enn i dag • gi trafikkstatistikk for drifts- og inntektsformål • tilrettelegges for å kommunisere med SL’s og NSB’s billettsystemer i fremtiden

  3. NBB – Systemoversikt • Baksystem • Ombord-utstyr (ca 1500 validatorer + ca 435 førersalgsmaskiner) • Depoter (ca 10 stk) • Stasjoner ( ca 180 billettautomater + ca 380 validatorer + ca 75 sperrer) • Kommisjonærer/ kiosker (ca 200) • Service sentre (1-3) • Smartkort/ produkter • Sikkerhet • Nettverk • WEB-system for internett salg, informasjon og dokumentasjons-administrasjon

  4. NBB SYSTEM ARCHITECTURE

  5. DRIVER CONSOLE • Used ON BOARD for sale, Load/Reload of CSC • Characteristics • Easy route configuration by operator • Ergonomic Operator display • Customer display • Smart card reader • Ticket/receipt printer • Main functions: • Sale of smartcards/smarttickets • Sale of new products on existing cards • Card status information • Auto reload/ Auto renewal • Vehicle operation • Inspection mode blocks all validators • Data exchange with depot via Radion LAN • Programmable LED for information/alarm (RGY) • Programmable AUDIO alarm/information

  6. VALIDATOR (BUS, Tram, Boats & open Metro Stations) • Achieved, in large production and reliable equipment • - Friendly for passengers • CSC Validation and Checking • - Read/Write CSC (A and B) • - High Security ( ASK SAMs ) • - Full compliant with requirement • On line Replacement • Easy to install • Internal heating for outdoor use • - Size : W*H*D : 190*280*80 mm • - Weight : 1.5 kg

  7. PORTABLE VERIFYING UNIT for Inspectors > Inspection of fare media, > Information about Fare Media ( usage history, blacklist ), > Agent management, > Automatic communication with the Central System.

  8. GATE for Closed stations > Check and Validation on Entry, > High Door control, > Check only on Exit, > Automatic Reload of Stored Value, > Automatic Renewal of Period Pass, > Processing of WEB sales, > Automatic communication with Station Processor System.

  9. 2004 2005 2006 2007 2008 Systemleveransen NBBFaseplan Installasjon Prøvedrift Overtakelse Garanti Serv.& Vedl. OP

  10. Solo buss • Påstigning kun via frontdør • Utstyr: • Førersalgsmaskin • Validator

  11. Leddbuss • Påstigning via alle dører • Utstyr: • Førersalgsmaskin • Validator (1+2+2)

  12. Midibuss • Påstigning kun via frontdør • Utstyr: • Førersalgsmaskin • Validator

  13. Trikk SL79 • Påstigning via alle dører • Utstyr: • Førersalgsmaskin • Validator (6/7)

  14. Trikk SL95 • Påstigning via alle dører • Utstyr: • Førersalgsmaskin (1+1 Master/Slave) • Validator (12)

  15. TICKET VENDING MACHINE for Stations > Sale of Contactless Smart Tickets, > Renewal of Period Pass, > Reload of Stored Value, > Purchase single journey on CSC, > Information on Fare Media, > Automatic Reload of Stored Value, > Automatic Renewal of Period Pass, > Processing of WEB sales, > Automatic Communication with Station Processor System, > Payment (Credit and Debit cards, Coins).

  16. POINT OF SALE TERMINAL for Service Centre > Register customer’s data, > Register for “ Autopay” Renewal or Reload, > Personalisation (electronic) of CSC, > Sale of Contactless Smart Tickets, > Sale, Renewal of Period Pass, > Reload of Stored Value, > Customer Service ( Refund, Reconstitution, Information, Claims ) > Agent management (Start of shift, End of shift, Pause), > Communication with Central System, > Credit and Debit cards payment management.

  17. LIGHT POINT OF SALE for Kiosks > Reload Stored Value, > Sale, Renewal of Period Pass, > Information about Fare Media, > Agent management (Start of shift, End of shift, Pause), > Communication with the Central System.

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