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Participant Introductions Worksheet #1

Join the Canadian Association for the Advancement of Women and Sport and Physical Activity for a workshop on conflict management. Learn about the sources of conflict, conflict escalation, and the five conflict management styles. Discover tips for being more effective in resolving conflicts.

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Participant Introductions Worksheet #1

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  1. Participant Introductions Worksheet #1

  2. Conflict Management City + Date

  3. Today’s Agenda • Sources of Conflict • Conflict Escalation • 5 Conflict Management Styles • Tips for Being More Effective

  4. Canadian Association for the Advancement of Women and Sport and Physical Activity Encouraging girls and women to get off the bleachers, and onto the fields and playing courts, into the pools, the locker rooms and boardrooms of Canada

  5. CAAWS at a Glance LEADERSHIP  PARTICIPATION  EDUCATION  COMMUNITY ENGAGEMENT • Women and Leadership • Professional Development • Women on Boards • Women & Leadership Network • Lunch & Learns • On the Move • Aboriginal, Newcomer & Racialized girls & young women • Quality After School Programs • Mothers in Motion • Physical Activity for Women 55-70+ • Addressing Homophobia in Sport • Active & Free: Young Women and Tobacco • CS4L Supplement • Psycho-Social Factors • Ontario Project • Awards & Scholarships • Most Influential Women in Sport and Physical Activity • WISE Fund • Website & eNewsletter • Facebook & Twitter • Photo DVD

  6. “Conflict is inevitable, but combat is optional.” Max Lucade

  7. Upstream Prevention

  8. Sources of ConflictWorksheet #2

  9. Costs of Unresolved Conflict

  10. Risk of Not Addressing Conflict

  11. Leaders Talk • Edward Muzio, CEO Group Harmonics How the Ladder of Inference creates bad judgement

  12. Ladder of InferenceWorksheet #4

  13. Conflict Management Styles • Brief assessment • Review 5 styles • Discussion on Styles: • When to use each style • Advantages • Cautions

  14. Self AssessmentWorksheet #5

  15. Conflict Management Styles

  16. Conflict Management Styles Competing • Assertive • Uncooperative • Power-oriented • Uses power to “win”

  17. Conflict Management Styles Collaborating • Assertive • Cooperative • A collective solution • Creative problem solving • Exploring options

  18. Conflict Management Styles Compromising • Somewhat assertive • Somewhat cooperative • More expedient • Some exploration of options • Splitting the difference • Middle ground

  19. Conflict Management Styles Avoiding • Unassertive • Uncooperative • Does not address the conflict • A Diplomatic sidestep • Postponing an issue • Withdrawing

  20. Conflict Management Styles Accommodating • Unassertive • Cooperative • Neglects own concerns to satisfy the other person • Could be: • Selfless generosity • Obeying an order • Yielding to a point of voice

  21. Styles DiscussionWorksheet #6 • Advantages • Disadvantages • Best time to use the style • Working with other styles

  22. What the Experts SayWorksheet #7 “Having a productive disagreement starts with your mindset. Assume you have something to learn, assume there is a more creative solution.” Jeff Weiss, co-author of conflict article for Harvard Business Review “Expect to invest time and thought.” Judith White, Tuck School of Business

  23. Next Steps • Workshop Evaluation • PowerPoint deck and materials • Other resources? • CAAWS eNews

  24. Thank You! City + Date

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