1 / 16

Forming Relationships for the Future

Space & Electronics TRW. Forming Relationships for the Future. SUPPLIER RATING PROGRAM. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE. Space & Electronics TRW. Forming Relationships for the Future. SUPPLY CHAIN MANAGEMENT VISION.

leola
Download Presentation

Forming Relationships for the Future

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Space & Electronics TRW Forming Relationships for the Future SUPPLIER RATING PROGRAM WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE...

  2. Space & Electronics TRW Forming Relationships for the Future SUPPLY CHAIN MANAGEMENT VISION Forming Relationships with key members of our Supplier Base, and allowing TRW to provide products to their customers with a commitment towards the highest levels of quality, through technical excellence, at an affordable cost, with on-time delivery. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 22

  3. Space & Electronics TRW Forming Relationships for the Future Supplier Rating Program • Approved Manufacturers Directory • Supplier Rating Program • Evaluation of Quality Management • Customer Satisfaction • - Suppliers Report Card • - Subcontracts Report Card • Supplier Quality Performance • Subcontract Quality Performance • Supplier & Subcontracts • Rating System • Performance Level Summary WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 3

  4. Space & Electronics TRW Forming Relationships for the Future Approved Manufacturers Directory (AMD) • Based on TRW’s ISO-9001 Registration, TRW is required to Evaluate, Select, and Control Suppliers or Subcontractors. • TRW requires Suppliers or Subcontractors which will provide deliverable products / materials be approved and listed in TRW’s Approved Manufacturers Directory (AMD). • The AMD is the result of a consolidation of our prior Manufacturers Evaluation & Control Board (MECB), and the Quality Assurance Supplier Directory (QASD) systems. The AMD process is intended to provide a single system for supplier evaluation, selection, and control. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 4

  5. Space & Electronics TRW Forming Relationships for the Future Supplier Rating Program TRW’s Supplier Rating Program will require Suppliers to participate with TRW in an on-going assessment of the Supplier’s Performance. The Suppliers will be evaluated in three areas: Quality Management Customer Satisfaction Gold Silver Bronze Supplier Performance Financial Quality Schedule WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 5

  6. Space & Electronics TRW Forming Relationships for the Future Evaluation of Quality Management The Rating Process will evaluate the Supplier and their Quality Management. This is accomplished using TRW’s QSA-9000, MIL-I, MIL-Q, or NHBQuality Systems Assessment Checklist. • Quality Management Criteria: • - Must be currently certified to ISO 9001 or ISO 9002 by a third party Registrar, or achieve • continuous (12 months) Gold level performance in Customer Satisfaction and Supplier • Performance areas. • -Must be certified to TRW’s QSA 9000 Quality Program, and meet the Silver Level • performance criteria. • - Currently certified to Mil-I-45208, Mil-Q-9858, or NHB 5300.4, and meet the Bronze Level • performance criteria. Gold Silver Bronze Definitions: Minor Nonconformance - Administrative in nature, one-time occurrence; easily correctable. Major Nonconformance - Directly affects product; systemic in nature. 6 WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE...

  7. Space & Electronics TRW Forming Relationships for the Future Evaluation of Quality Management (Cont.) ISO Quality Management Assessment ISO-registered suppliers are rated Gold based on the successful completion of a 3rd Party ISO assessment. This Gold rating is maintained by the successful completion of continual 3rd Party Registrar evaluations. Unsuccessful 3rd Party re-evaluations require a QSA Quality Processes Assessment. (See below) QSA Quality Management Assessment TRW QSA certified suppliers are rated using TRW’s QSA 9000 quality assessment checklist according to the above table. After correction of any documented nonconformance(s), rating improvement will be reflected in the following quarter. MIL-I, MIL-Q, NHB Quality Management Assessment Suppliers MIL-I, MIL-Q, NHB approved cannot obtain a rating greater than bronze. After correction of any documented nonconformance(s), rating improvement will be reflected in the following quarter. 7 WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE...

  8. Space & Electronics TRW Forming Relationships for the Future Customer Satisfaction Our customers will be provided the opportunity to submit a Quarterly Report Card on the Suppliers/Subcontractors that they are currently doing business with. They will be assessing the following areas: - Management - Quality - Technical - Schedule - Financial These values will compose a Customer Satisfaction Index Rating (CSI), which will be used to assess the Supplier’s overall certification status. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 8

  9. Space & Electronics TRW Forming Relationships for the Future Customer Satisfaction Suppliers Report Card The Report Card will be used to evaluate elements for Customer Satisfaction. The evaluation is based on a scale of 1 to 5, and is used to assess the Customers view on the Suppliers commitment on Management, Quality, Technical, Schedule, and Financial. This evaluation will be used to address areas that are critical to our customers. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 9

  10. Space & Electronics TRW Forming Relationships for the Future Customer Satisfaction Subcontracts Report Card The Report Card will be used to evaluate elements for Customer Satisfaction. The evaluation is based on a scale of 1 to 5, and is used to assess the Customers view on the Subcontracts commitment on Management, Quality, Technical, Schedule, and Financial. This evaluation will be used to address areas that are critical to our customers. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 10

  11. Space & Electronics TRW Forming Relationships for the Future Supplier Quality Performance Suppliers will be assessed based on their ability to meet or exceed thresholds that are established in Quality, Schedule and Financial. The defect prevention program that TRW is currently using , is a Six Sigma Defect prevention Program. The program will focus on “0” Rejects and 100% on time Delivery. TRW’s Supplier Rating & Incentive Improvement Program (SRIIP) will be used to assess Financial. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 11

  12. Space & Electronics TRW Forming Relationships for the Future Subcontracts Quality Performance Subcontractors will be assessed based on their long term ability to meet or exceed Quality, and Schedule goals. Customer Satisfaction Report Card(s) composite scores for the previous twelve (12) months, will be used to determine a Subcontractors’ Quality Performance. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 12

  13. Space & Electronics TRW Forming Relationships for the Future Supplier / Subcontracts Rating System Gold Silver Exceptional Supplier Performance, clearly exceeds expectations. Quality Management Score: 0 major, 0-4 minor nonconformances Quality: 100-98% acceptance for Suppliers, and Subcontractors 4.5 or above of 5 points Customer Satisfaction Quality Performance for 12 months. Schedule: 100-96% on time for Suppliers, and Subcontractors >4.5 or above of 5 points Customer Satisfaction Schedule Performance for 12 months. Financial (SRIIP Score): 1.0-.974 for Suppliers Customer Satisfaction Index: 4.5 or above of 5 total points. Bronze Excellent Supplier Performance, meets or exceeds expectations. Quality Management Score: 1-2 major, 5-9 minor nonconformances Quality: 97-94% acceptance for Suppliers and Subcontractors 3.5 - 4.4 points Customer Satisfaction Quality Performance for 12 months. Schedule: 95-91% on time for Suppliers, and Subcontractors 3.5 -4.4 points Customer Satisfaction Schedule Performance for 12 months. Financial (SRIIP Score): .973-.931 for Suppliers Customer Satisfaction Index: 3.5 to 4.4, out of 5 total points. Red Satisfactory Supplier Performance,meeting expectations. Quality Management Score: 3-4 major, 10-15 minor nonconformances Quality: 93-90% acceptance for Suppliers and Subcontractors 2.5 - 3.4 points Customer Satisfaction Quality Performance for 12 months. Schedule: 90-85% on time for Suppliers and Subcontractors 2.5 - 3.4 points Customer Satisfaction Schedule Performance for 12 months. Financial (SRIIP Score): .930-.885 for Suppliers Customer Satisfaction Index: 2.5 to 3.4, out of 5 total points. Unsatisfactory Supplier Performance, clearly failing to meet expectations. Quality Management Score: > 4 major, > 15 minor nonconformances Quality: <90 % acceptance for Suppliers and Subcontractors <2.5 of 5 points Customer Satisfaction Quality Performance for 12 months. Schedule: <85% on time for Suppliers and Subcontractors <2.5 of 5 points Customer Satisfaction Schedule Performance for 12 months. Financial (SRIIP Score): < .885 for Suppliers Customer Satisfaction Index: Below 2.5 out of 5 total points. Performance is evaluated according to four color-coded standards. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 13

  14. Space & Electronics TRW Forming Relationships for the Future Performance Level Summary Quality Customer Quality Schedule Financial Mgmt. Satisfaction Cert Supplier Rating Management, Period Period Process Control Suppliers/ Suppliers/ & Incentive Quality, Tech- Level Capabilities Subcontracts Months Subcontracts Month Improvement nical , Schedule, Program Financial 0Maj, 0-4min 1.0-.974 Gold 100-98/>4.5 12 100-96/>4.5 >4.5 of 5 12 95-91/>3.5 12 .973-.931 1-2M, 5-9m Silver 12 >3.5 of 5 97-94/>3.5 .930-.885 3-4M,10-15 Bronze 93-90/>2.5 12 90-85/>2.5 >2.5 of 5 12 >4M, >15m <.885 Red <90/<2.5 12 12 <2.5 <85/<2.5 Only Suppliers WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 14

  15. Space & Electronics TRW Forming Relationships for the Future What could being a TRW Certified Supplier mean to your company? GOLD • Established Supplier Relationship with TRW • Established Strategic Agreement Alliance. • Supported by a TRW Commodity Team/Product Team • Empowered to perform selected TRW’s Traditional Source Inspections (In-Process, Pre-Caps, Finals) • Product Delivered Direct to Inventory. • Delete In-House Testing Requirements (as appropriate). • Preferred Supplier for Increased Business Opportunities. • Listed in TRW’s Approved Manufacturers Directory (AMD) as a GOLD / Preferred Supplier. • Candidate for TRW’s GOLD Supplier of the Year Award. SILVER • Candidate for Supplier Relationship with TRW. • Candidate for Strategic Agreement Alliance. • Candidate for assistance from a TRW Commodity Team/Product Team • Candidate for TRW’s Skip Lot Sampling Program • Candidate for deletion of In-House Testing Requirements • Listed in TRW’s Approved Manufacturers Directory (AMD) as a SILVER Supplier. • Candidate for TRW’s SILVER Supplier of the Year Award. • Opportunity to become a TRW GOLD Supplier. BRONZE • Candidate for continued Supplier Relationship with TRW. • Candidate for Strategic Agreement Alliance. • Candidate for assistance from a TRW Commodity Team/Product Team • Candidate for TRW’s Bronze Supplier of the Year Award. • Listed in TRW’s Approved Manufacturers Directory (AMD) as a Bronze Supplier. • Opportunity to become a TRW SILVER Supplier. RED • Immediate assessment and plan of action by Commodity Team/ Product Team • Immediate assessment of Active procurements by Management. • Placed on AMD Hold • Supplier not eligible for future placement of procurements. • Candidate for being De-Activated as a TRW Approved Supplier. WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 15

  16. Space & Electronics TRW Forming Relationships for the Future Key Contacts For additional information regarding the Supplier Rating Program, please contact one of the following individuals: • Ivan Kudlacek (Supply Chain Quality) • (310) 812-9354 • Robert Jaco (Supply Chain Quality) • (310) 812-8017 • Gil George (Subcontracts) • (310) 813-7629 WORKING TOWARDS COMMON GOALS, AND FORMING RELATIONSHIPS FOR THE FUTURE... 16 Rev.11/15/01

More Related