Human Performance Improvement Process

1. Human Performance Improvement Process INTRODUCTION Connie Johnson

2. Human Performance Improvement Process EVALUATION

3. PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

5. Human Performance Improvement Process FORMATIVE EVALUATION

6. PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

7. Formative Evaluation • What it is? • Formative evaluation is judging the work of a program while the program or activities are forming or happening. • When we do It? It involves gathering information during the early stages. • Why do we do it? To determine that your message is clear. To identify if you are achieving your goals.

8. What are the objectives? • Observe trainee behavior • Have informal talks about the training activity with the trainees. • Give short test to trainees • Hold group discussions with trainees to gain feedback.

9. When the cook tastes the soup, that’s formative—When the guests taste the soup that’s summative

10. Human Performance Improvement Process SUMMATIVE EVALUATION

11. PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

12. Summative Evaluation Review results of performance intervention Is the performance gap reduced, eliminated, or solved? Does it meet the needs of the organization? Conducted during implementation phase Frequently not completed due to: Time Money Resources Management support

13. Eight steps of Summative Evaluation • Identify the decision. • Translate the decision into evaluation questions. • Summarize the evaluation design. • Determine resources needed. • Identify evaluation procedures. • Outline data analysis. • Identify evaluation support requirements. • Document and communicate results.

14. Human Performance Improvement Process CONFIRMATIVE EVALUATION

15. PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

16. CONFIRMATIVE EVALUATIONThe purpose of Confirmative Evaluation is continuous improvement. Confirmative evaluation takes a long-term view of the effectiveness, efficiency, impact , and value of the instructional and non-instructional intervention. It is outcome and impact based.

17. Human Performance Improvement Process • Confirmative Evaluation • Continuing Competency • (Job Transfer) • Continuing Effectiveness • (Organizational Impact) • Return on Investment

18. Human Performance Improvement Process

19. Human Performance Improvement Process META EVALUATION / VALIDATION

20. PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

21. Human Performance Improvement Process Meta Evaluation / Validation Meta evaluation is a quality control process that is applied to the processes, products and results of formative, summative, and confirmative evaluation. It is all about evaluating the evaluation.

22. Human Performance Improvement Process • Meta Evaluation / Validation • There are two types of Meta Evaluations: • Type One • Type Two

24. Human Performance Improvement Process • Meta Evaluation / Validation • Zoom in on how the evaluation was conducted. • Validate the evaluation inputs, process, outputs, and outcomes.

25. Human Performance Improvement Process • Meta Evaluation / Validation • Formative, Summative, and Confirmative Processes • Formative, Summative, and Confirmative Products • Lessons Learned

27. Human Performance Technology (HPT) Model Intervention Selection and Design Cause Analysis Intervention Implementation and Change Performance Analysis

28. HUMAN PERFORMANCE IMPROVEMENT PROCESS This concludes our presentation, any questions?