Presentation Transcript

1. Interviews andselection centres Laura Newman and Sara Boyle
2. Agenda The recruitment process Preparation Activity One The BT Competencies Activity Two Interviews and Assessment Centres Activity Three Hints and tips Questions and Answers
3. The recruitment process Your career starts here CV and Application Form Self-Selection Tool Standard online application system. Interview and Testing A mix of online psychometric tests and telephone interviews. Assessment Centre A mix of capability interviews, role play scenarios and paper based tests.
4. Preparation
5. Activity One - Knowing the company In pairs: List 5 products or services that your potential employer provide. Now describe them – does your partner understand your description?
6. What do BT provide? Technology consumables Phone book 21CN VOIP Business process consultancy Information management Networked IT service provider Government policy advisor Software development and deployment Future technology development Core and emergency communication network Broadcast / On Demand TV Media and Broadcast Solutions Sub-sea cables Manage historic and cultural land marks BT Community Connections BT Education Programme BT Satellite Services BT Yahoo internet Connected Earth Museums CRM & Contact Centres Security and Compliance consultancy Identity Management Operational Risk Management Applications Management and Hosting Carbon Impact assessment – Sustainable practices. Network Design Wholesale access
7. What employers are looking for throughout the process BT Competencies
8. Activity Two – can you relate? In pairs: Think of an example of something you’ve achieved and relate it to the BT values.
9. Preparing for the day:Assessment centre activities
10. Business case study What? The case study will often consist of information about a company, how well it is doing, its competition, what it’s challenges are, its values, it’s finances etc. You will then be asked to answer a series of questions using the content provided. Why? To assess your: Analytical skills and written communication Ability to process lots of information and identify the key detail Ability to be innovative Ability to cope with time and pressure Hints & Tips? Keep an eye on the time Highlight the important information Make sure you answer the question asked Be clear and concise Answer as much as possible, even if it involves bullet pointing Make sure your handwriting is legible!
11. Group exercise What? Placed in a group with other candidates Asked to solve a problem / organise an event / recommend a solution Often required to meet certain objectives Likely to be advised not to select a leader/chairperson Why? To assess your: Ability to communicate with others Ability to solve a problems in a team Ability to influence others Ability to recognise good ideas and arguments Interpersonal skills Hints & Tips? Recognise the contribution of others and invite people into the discussion If you volunteer to time keep/scribe don’t forget to continue to contribute to the conversation Keep focused on the objectives of the task
12. Presentation What? 5 / 10 minute presentation to two or more managers 20 – 30 minutes preparation time Could be on a topic that you have chosen or a business scenario Q&A by the panel Why? To judge whether you are a professional individual Ability to research a topic Ability to convey a topic to an audience with little prior knowledge Hints & Tips? Be aware of your body language Prepare thoroughly Be prepared for questions Ensure you talk at a steady pace If you use slides don’t cram them full of text!
13. Role play What? Often involves discussing an issue/challenge with somebody acting as a peer or manager Why? To assess your: Ability to work with others Ability to deal with resistance/conflict Interpersonal skills Ability to think and react quickly Hints & Tips? Concentrate on the key messages you want to get across Support your suggestions with evidence from the brief Listen carefully to the other person’s responses Remain calm – pause to collect your thoughts if you need to
14. Assessment Centre – Top Tips!
15. Face to Face Interview
16. The Interview
17. SITUATION Set the scene. Briefly! Don’t waste word count TASK What was the task? When was it? How did it come about? STAR Situation Task Action Result RESULT Did you achieve your objectives? What was your learning? ACTION What did you do? Most importantly, why?
18. Activity Three – Interviews, are you prepared? In pairs: 15 minutes each Answer the questions on the next slide Interviewee - Remember we are looking for specifics Interviewee – Remember to answer the question Interviewer – think about what feedback you can give afterwards – how clear were the answers, how articulate was your partner
19. Activity Three – Sample Competency based interviews Q1: Inspiring is about thinking creatively to change things for the better. Think about a time when you challenged existing thinking. What was your role? What was the setting? Q2: BT puts customers at the heart of everything it does. A customer is anyone we do work for. Think of a time when you were involved with one or more ‘customers’. In particular, think back to a time when you had a difficult situation with a customer. 1. Describe the situation. (Your role, Who were the customers? What was the setting?) 2. What did you want to achieve? 3. What actions did you take to address the situation and why? 4. What was the outcome? 5. What would you do differently if you were in the same situation again? 1. Briefly describe the situation. 2. How did you identify the opportunity to do things differently? 3. What was your approach? 4. What factors did you take into account? 5. What problems did you encounter? 6. What was the outcome? 7. What was the most important thing you learned?
20. Feedback 5 Minutes Now just spend a few minutes giving each other some feedback Group Feedback Are there any concerns? How did you find the exercise? What was useful about it?
21. Interview Hints and Tips
22. Any questions? For more information on the BT Graduate Scheme please visit http://www.btgraduates.com/