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The Way to Success

The Way to Success . 72 Bungalow Island Resort Hospitality Industry. Introduction. Why do people come to this resort ? To spent their leisure time They want to keep away from the daily routine Some need a change Calm & quiet environment . What kind of people come to this resort?

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The Way to Success

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  1. The Way to Success 72 Bungalow Island Resort Hospitality Industry

  2. Introduction Why do people come to this resort? • To spent their leisure time • They want to keep away from the daily routine • Some need a change • Calm & quiet environment

  3. What kind of people come to this resort? • Families with kids • Elder people • Newly married couples • Gangs of friends • Disable people • Just overnight spenders

  4. How do you treat them? • As mentioned above those are different types of customers. You need to provide your service in different ways. But finally every one should be happy.

  5. What kind of area is this resort situated in? • Far away from the city • Beautiful country side • Calm & quiet environment • Beautiful landscapes with small parks • Bicycle tracks

  6. What kind of services do you provide right now? • Restaurant & bar • Swimming pool • Children’s playground • Bedrooms

  7. What kind of services you will be able to provide? • Bush walk • Bicycle rides • Horse rides • Vinery visits • Cabana type bed rooms.

  8. Bush Walk

  9. Horse Rides

  10. Vinery Visits

  11. Cabana

  12. Most Important Facts • Dedication • Discipline • Determination

  13. Politeness • Listen to the customers • Body language • Eye contact

  14. Give a good customer service • Get ideas from your staff • Monitor your staff & your self • Get feedback

  15. Thank you

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