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OPERATIONAL PLAN(ITM). Done by – Repyn Bazli Safwan Azrul Asri Soul Shazwi Syukri. INTRODUCTION. OP is the process of linking strategic goals and objectives to tactical goals and objectives. OP should contain :. Clear objectives Activities to be delivered Quality standards
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OPERATIONAL PLAN(ITM) Done by – • Repyn • Bazli • Safwan • Azrul • Asri • Soul • Shazwi • Syukri
INTRODUCTION • OP is the process of linking strategic goals and objectives to tactical goals and objectives.
OP should contain : • Clear objectives • Activities to be delivered • Quality standards • Desired outcomes • Staffing and resource requirements • Implementation timetables • A process for monitoring progress