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Matching Consumers’ Needs with Available AT and DME

Matching Consumers’ Needs with Available AT and DME. What’s Wrong With This Picture?. Our Consumers:. Live in rural areas. Have limited income and means of transportation. Sometimes we are unable to deal directly with the consumer. Our Resources:. Some community donations.

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Matching Consumers’ Needs with Available AT and DME

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  1. Matching Consumers’ Needs with Available AT and DME

  2. What’s Wrong With This Picture?

  3. Our Consumers: • Live in rural areas • Have limited income and means of transportation • Sometimes we are unable to • deal directly with the consumer

  4. Our Resources: • Some community donations Our Limitations • Small DME room • Staff Time 20%

  5. Requests and Matches • August 07 through August 09 • We have handled requests for more than 170 items • We have distributed more than 90 items to our consumers

  6. Most Popular Items Requested

  7. Reasons Requests Are Not Filled • Consumers do not follow through with paperwork • Consumers have no transportation to pick items up from us

  8. Consumer wants items that have not been donated

  9. Expertise Required

  10. The Match Game What the consumer wants What’s available

  11. Mobility or

  12. Sensory “What’s out there?”

  13. Self Care “Now, how do I get in the tub?”

  14. And Sometimes We Can’t Make It Work

  15. A Few Necessary Procedures • Easily understood questions • and paperwork for consumer • that give clear picture of need • Liability forms • Process Check List

  16. Sample Progress Check List

  17. Where Do We Go from Here? • More visits to consumers in their home • PLUS • Better tracking of equipment donations • PLUS • Simplified paperwork • PLUS • More storage space and volunteers • PLUS • More marketing and fundraising EQUALS

  18. Consumers Living Independently Through AT and DME

  19. The Beginning

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