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October 2018

Launching and running a successful RPA program CEE Business Services Summit & Awards Warsaw, Poland , 30th – 31st January 2019. October 2018. Launching and running a successful RPA program. Olga Szlachta Digital Project & Change Manager , GSSO. Agenda. The context

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October 2018

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  1. Launching and running a successful RPA programCEE Business Services Summit & AwardsWarsaw, Poland,30th – 31st January 2019 October 2018

  2. Launching and running a successful RPA program Olga Szlachta Digital Project & Change Manager, GSSO

  3. Agenda • The context • Getting the basics right • Reaping benefits other than cost savings • Scaling RPA across the organization

  4. billion SEK in sales 122 markets reached 150 million products sold annually 60 employees 56,000 Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. Founded in Sweden in 1919, we’re a global leader in appliances for households and professionals. Our main strategic drivers are to act sustainably, create better experiences and always improve! Who we are Electrolux Corporate Presentation

  5. F&A Shared Services operates through four central and 8 local locations • Asia Pacific • Kuala Lumpur, 80 FTE’s • Covers Asia Pacific (Aus, SG and China) • North America • Charlotte NC, 60 FTE’s • Non-transactional AP and AR and GL • EMEA • Krakow, central hub – 470 FTE’s, covers mainly AP, AR, GL, master data, TER for Europe and some of which also for North America • Local shared services - 120 FTE’s, covers mainly statutory, tax, fleet and facility management • Cairo – 145 FTE, covers Egypt

  6. In Shared Services, RPA is an additional leaver to improve processes performance OCR EDI / E-invoicing Cash allocation automation Automate Standardize 3 Reduce manual effort and errors SAP Scripting Simplify Eliminate Reconciliation tool Reduce complexity and implement Best Practices across enterprise. Enabled by people, processes and technology 2 Strategic Alignment RPA Determine services needed, and delivery/management model to support strategic objectives 1

  7. We started end-2016 and today we have a dedicated CoE team delivering automation through RPA End 2016 Mid 2017 Fall 2017 Today Proof of Concept and SW evaluation Operating Model design Implementation and go-live 35 robots CoE of 8 people All according to initial plan

  8. The RPA PoC project was launched to evaluate RPA fit within Electrolux and size of opportunity Key question addressed Technical Proof of Concept Does automation through Robotics support Electrolux to continue the Krakow centre efficiency journey? • Does automation through Robotics work in our application and process environment? • What are the IT infrastructure requirements for scaled-up operations? Value potential & operating model alternatives • What´s the total automation scope for Electrolux Shared services in Krakow? • What are the elements of the operating model to be designed and what´s the roadmap for implementation?

  9. View the Operating Model as the toolkit required to run your RPA business + Which functions are responsible for what? Roles & responsibilities + Organizational set-up What are the key roles and what are their responsibilities? Segregation of Duties + What are the aspects of SoD, and how do we manage? Governance + What forums do we need and what topics should be covered by respective forum? Procedures & Tools + What procedures do we operate according to?

  10. Finding appropriate candidates is the starting point and agile approach is being used for deployment • Automate process component created in test environment • On-the-fly verifications with Process Expert and Business Analyst • Developed scripted is run in test environment with real/test data • Process expert checks outputs in the target application • Review success against objectives &success criteria • Engage Process expert and observe key process steps • Select process components to be automated • Detailed process review Develop script Process review Test robot Agile Cycle PDD Assess processes for automation Process Definition Document Robots Validate & Deploy Selected process Fast iterations SDD Solution Definition Document Script databank Process expert Developer or Business Analyst Continuous Improvement IT

  11. RPA has delivered tangible benefits and today we have about 35+ robotized processes* Selected ‘robotized’ processes Faster execution Quality E-clerk Jerry 10x faster 100% Journal Entries E-clerk Emma 6x faster 100% E-match & GIPS E-clerk Billy 14x faster 100% Billing Management E-clerk Maniek 4x faster 100% Manual Invoicing E-clerk Carla 6x faster 100% Customer Master Data E-clerk Matt 2x faster 100% Material Master Data E-clerk Lucia Logistics 3x faster 100% * Including variants within some

  12. Next step would be to continue development activities as well as secure and onboard new E-clerks Upcoming RPA implementations Faster execution Quality E-clerk Conrad tbc faster tbc% Concur Admin E-clerk ? tbc faster tbc% Payments validation E-clerk ? tbc faster 100% COGS/COD E-clerk ? tbc faster tbc% US Claims processing E-clerk ? tbc faster tbc% Payment to customer E-clerk ? tbc faster tbc% Internal Reporting E-clerk? tbc faster tbc% xxx

  13. While reducing processing cost is crucial we can at the same time re-invest time in to more value adding activities • Benefits Billing Management Manual Invoicing E-match & GIPS Journal Entries • Can run around the clock Emma Billy Jerry Maniek • Improved auditability of transactions, better control over end to end process and enhanced delivery quality • Invoice copy download • Download and process AC28 report • ECS file download - audit purpose • Vendor Group Payment Posting • JE Received handling • Template and accounting validation – data extraction • JE Processing via Mentor & Upload Tool • Reporting/Monitoring • Issuing invoices / credit notes based on excel requests received from various business units • Template correctness validation • Request validation • Billing Due Report creation • Billing Management Error Handling • Seasonable changes and peaks in business demand can be managed at a much lower cost • Increased consistency and reduction in error rates • Released time to enable the organization to focus on more value adding tasks

  14. RPA is helping to change people mind-sets and introduce new competencies and skills Robotics CoE Organization CI TEAM • Benefits Robotics lead • New career paths defined • Opportunity for the employees to develop new competencies and skills • Changing a way of working – focusing on morevalue adding activities and new scope PROCESS TEAMS Developer Robotics operations manager Technical lead Process analyst Change manager Incident & problem manager IT Deployment manager Workforce planner Development Operations Enablement

  15. A global model is required to keep RPA together Topics: • License agreements • OpM procedures • Developer standards • Preferred RPA platform • Creation of new RPA CoEs Global Robotics Board EMEA APAC … RPA plan RPA plan RPA plan RPA plan Topics: • Opportunity review & prioritization • Resource coordination Regional Robotics CoE Regional Robotics CoE Regional Robotics Board Regional Robotics Board … … BU 1 BU 1 BU 2 BU 2 BU n BU n

  16. Large interest in RPA from other functions but also challenges in establishing RPA as a Service Selected support tools developed to support RPA as a Service Start-up kit Process assessment templates Charging model

  17. To succeed, take a wide approach and include key stakeholder functions from start • Build the RPA awareness among the organization • Collaboration and early engagement of critical stakeholders e.g. IT, Security & Internal Audit, process teams • Design and implement a robust Operating Model – integrate with established forums • Use agile approach and flexibility to drive success in the RPA implementation • Make sure to validate the automations’ expected output in detail and benefits at all stages of the project cycle • Learn from failures and celebrate successes

  18. Appendix

  19. An offering for best-in-class consumer experiences Taste The offering includes cookers, hobs, ovens, hoods, microwave ovens, refrigerators, freezers, dishwashers and small appliances. Care The offering includes washing machines, tumble dryers and other small appliances for fabric care, such as irons. Wellbeing The offering includes vacuum cleaners, air conditioning equipment, water heatersand heat pumps. Electrolux is the only appliance company with a complete offering for consumers as well as for professional food, beverage and laundry service customers. Electrolux Corporate Presentation

  20. Digital transformation Best-in-Class Consumer Experiences Operational Excellence Digital 360°Consumer Experience A digitally supported 360° shopping and ownership experience journey that is simply outstanding, inspiring and personalized. New revenue streams from individualized ownership solutions. ConnectedExperiences Leveraging connectivity to create new user experiences of taste, care and wellbeing in the home. New business models through an ecosystem of smart connected appliances. DigitalProductivity Embrace digital productivity tools. Become a preferred business partner through ease of doing business and reliability. Leverage big data and business intelligence to always be one step ahead. Modularization andDigital Manufacturing Minimize product cost and maximize quality and flexibility through the digital manufacturing of modularized products. DigitalSupply Chain Ensure 100% product availability with minimal lead times and capital requirement through a digitally integrated supply chain. Digital First Mindset Agility and Scalability Iterate and Learn Standardized Platforms Electrolux Corporate Presentation

  21. What is Robotics Process Automation (RPA)?

  22. RPA is closing the gap between basic automation tools and AI based solutions Cognitive AI (Self-Learning / Judgmental) Robotics (Rule-based automation) Digital / Virtual Assistance Cognitive Computing / Autonomic Solutions Integrated desktops & Scripts Process Automation Use of advanced software to replicate human activity. A virtual workforce providing easy straight-through-processing developed by the business users Agent assistance guiding operators through day-to-day operations by consolidating data from multiple sources Virtual agentswith direct customer contact that builds competence through learning and observation Systems that is able to provide decision intelligence and support through extensive data gathering and analysis • Scripts, macros, batch programs, etc. Watson does things that people can’t do Amelia does things that humans can do

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