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Integrated Offender Management Strategy 2 June 2005

Integrated Offender Management Strategy 2 June 2005. Background Business drivers Integration of offender management across custodial & community corrections IOMS application Benefits Change management strategies Key lessons. Agenda. Strategic project “Seamless management of offenders”

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Integrated Offender Management Strategy 2 June 2005

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  1. Integrated Offender Management Strategy2 June 2005

  2. Background Business drivers Integration of offender management across custodial & community corrections IOMS application Benefits Change management strategies Key lessons Agenda

  3. Strategic project “Seamless management of offenders” Major components Integrated Offender Management model Offender Risk Need Inventory Information system Background

  4. IOM Model Completed ORNI-R Implemented IOMS Deploy July 2005 Status

  5. Business Drivers • Fragmented & inconsistent approach to managing offenders; • Duplication of processes; • Disparate information systems; • Unreliable assessment of risk factors; • Ineffective targeting of interventions; and • Poor data to measure and evaluate outcomes.

  6. Current Model Community Custody • Reception • Assessment • Case management • Transition Custodial Corrections • Reception • Assessment • Case management • Transition Community Supervision • Reception • Assessment • Case management • Transition

  7. IOMS Model Community Custody Custodial Corrections Community Supervision Admission Assessment Case Management Transition

  8. Poor transfer of information between custodial and community corrections; Duplication of processes; User dissatisfaction with CIS; Poor data integrity; and Limited reporting ability. System Drivers

  9. Usability - Intuitive, Easy to Use Integration – Custodial and Community Corrections Data Quality – validation of business rules Management of Tasks and Activities – Workflow Key Success Criteria

  10. IOMS Scope Offenders: Personal details Physical description & photo Warrants & Orders Sentence calculation Appointments Legal status Warnings Transfers Cell accommodation Breaches of discipline Medical information Case management Drug tests & results Leaves of Absence Programs Assessments Threat relationships Employment Property Visits

  11. IOMS Scope DCS locations: Accommodation & capacity details Scheduled movements Incidents & contraventions Medical appointments Course schedules Case load management Intelligence reports Police investigations Criminal history requests Visitors details Visit bookings Concerned Persons Register Drug court orders Parole boards Community Service Projects Crisis Support Units Maximum Security Units Community Custody

  12. User Interface Design file windows desktop window

  13. Record assessed criminogenic needs and match to interventions Measure program demand and estimate resource requirements Data for research & evaluation Opportunity for more efficient capacity utilisation Exchange data with other agencies Benefits: New Capabilities

  14. Workflow to facilitate business process Document generation Automated tasks Management tools Benefits: Operational Efficiencies

  15. Single offender file Shared assessments Single case management plan Interventions Pre-release planning Assessments Benefits: Reduce Duplication

  16. Self harm information available Offender warnings Intelligence information Offender associations Enhanced information to support decision making Benefits: Reduce Risk

  17. Prepare me for the change: v Communication Strategy v Awareness education Help me when I need it: v Online help Tell me what I v Quick guides need to know: v Help desk v Concepts v Business processes Show me what to do: Let me do it myself: v Demonstrations v Exercises v Training packages v Tutorials v Train-the-trainer Change model Prepare Me Help Me TellMe Show Me Let Me

  18. Business driven Don’t buy & build Commercial approach Key risks are not technical Framework promotes consistency & reuse Requirements change Key Lessons

  19. Questions?

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