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Service Standards for Market Dominant Products

Service Standards for Market Dominant Products Package Services and Standard Mail Parcels Sub-group Update June 13, 2007 Full Workgroup Meeting. Co-chairs Tom Underkoffler, Medco Health Solutions, Inc. John Gullo, USPS 1 Telecon Held Since May 15 Full Meeting June 1

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Service Standards for Market Dominant Products

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  1. Service Standards for Market Dominant Products Package Services and Standard Mail Parcels Sub-group Update June 13, 2007 Full Workgroup Meeting

  2. Co-chairs • Tom Underkoffler, Medco Health Solutions, Inc. • John Gullo, USPS • 1 Telecon Held Since May 15 Full Meeting • June 1 • Next Telecon – June 15, 9-10:30 ET • Next Face to Face – July 15, 3:00 PM

  3. Mail Classes • Package Services – to be combined with Standard Parcels • All sub-classes • Parcel Post, Bound Printed Matter, Media Mail, Library Mail • Standard Mail (Parcels Only) • Special Services • Merchandise Return Service (MRS), Bulk Parcel Return Service (BPRS), Delivery Confirmation (DC)

  4. Industry Data • Limited information provided • Bookspan, Cornerstone • Majority of Industry Participants Drop Ship Mail • General Consensus • Existing Standards Met Industry Expectations For Drop Shipped Parcels • Concern Over Service Levels For Non-Drop Shipped Parcels • Standard Mail Parcels • Have the Same Concerns Over Delivery Times as Package Services Mailers

  5. USPS Data • http://www.usps.com/serviceperformance/welcome.htm • Package Services • Retail – 48% • Parcel Select – 96% • USPS Operations Looking at Numbers • How We Start the Clock • Do Standards Meet Current Network

  6. Area Breakout • Standard Mail Parcels & Package Services • Wendy Smith, PCH & Tom Underkoffler, Medco • Merchandise Return Services • Richard Porras, Newgistics • Bulk Parcel Return Service • Aaron Horowitz, Cosmetique • Delivery Confirmation • Jim Callow / Ken Richardson, OCA

  7. Draft Version of package service standards

  8. DRAFT Proposals • MRS • Service will be re-evaluated following revamping of MRS • Delivery Confirmation • Scan Rate Service Standard – 99.1% • Inquiry Wait Time Service Standard – Web response 2 sec. • Scan Data Processing Time – TBD • Signature Required – • TBD • BPRS • TBD

  9. Next Steps • Analysis of proposed vs current standards • Possible ASF service standard • Review all final draft proposals at 6/15 meeting • Finalize proposals at 7/15 face to face meeting

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