Norfolk State University Information Technology Meeting April 2004

1. Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology

2. Purposes • To familiarize you with the work and services • of the RISE Project and the Office of Information • Technology. • Engage the NSU community in technology • initiatives. • Provide a forum to collect information that might be • helpful in systems development or delivering future • services.

3. Sponsors • The Technology Advisory Group, Dr. Joyce Harvey, Chair • DynTek, Mr. Don Fraser, Sales Executive

4. Two Types of Presentations Today • Poster Presentations • PowerPoint Presentations

5. Poster Presentations • RISE • Academic Technology Support Services • NSU Network Infrastructure • Security Awareness • Insight (IFAS) • Blackboard • The NSU Web • Server & E-mail

6. PowerPoint Presentations • RISE • Introduction of Information Technology • Advanced Technology Services (ATS) • NSU Network Infrastructure • Telecommunications • Lab Support • Help Desk Support • Servers & E-mail • Security Awareness

7. Questions • Limited time for presentations and questions • Provision for additional questions at breakfast, during breaks and at lunch with key personnel. • Evaluation form

8. As of April 2004

9. Stay Tuned • Continuing Development • SpartanLink – Access to the Internet • SpartanShield – Web Services

10. Future Meetings??? • Will be determined by your responses • to the evaluations.

11. This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation • In Slide Show, click on the right mouse button • Select “Meeting Minder” • Select the “Action Items” tab • Type in action items as they come up • Click OK to dismiss this box • This will automatically create an Action Item slide at the end of your presentation with your points entered. Norfolk State University How to Contact Us Help Desk at www.nsu.edu HelpDesk@nsu.edu 823-8678 OR E-mail Margaret Massey mgmassey@nsu.edu 823-2185 Norfolk State University

12. Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology

13. Office of Information Office Technology Harry Faircloth, Director IT Operations & Technical Systems Support Norfolk State University

14. Pop QuizQuestion #1 What is - Sattinger’s Law for Computer Systems?

15. Pop QuizAnswer #1 The answer – It works better if you plug it in!

16. Mission Responsibilities • Unix/Linux Servers System Administration • Windows Servers System Administration • Campus Networking & Internet Access • Customer Help Desk Technical Support • Personal Computer On-site Technical Support • Computer Security • Technical Projects Management • Other Stuff!

17. Computing Technical Professionals • Robert Eggleston Servers & Networks • Chuck Slack Windows Servers SysAdm • Bobbie Sawtelle Windows Servers SysAdm • David Hutchins Unix Servers SysAdm • Kassy Crawford Email SysAdm • Tim Deaver Networks • Eugene Shcherba Networks • Alvin Sparrow Networks • Andrea Di Fabio Security Engineer/Administrator

18. Computing Technical Professionals • Kevin Holman HelpDesk & PC Tech Support • Portia Dinger HelpDesk Specialist • Tim Banks HelpDesk Specialist • Raheem Hoffler HelpDesk Specialist • Larry Williams PC TechSpt Specialist • John Wilson PC TechSpt Specialist • Everett Wynn PC TechSpt Specialist

19. Equipment Density • Unix Systems 8 • Windows Systems 50+ central & distributed • Mass Storage - tape & disk 8 • SAN Switches 2 • Cisco Routers 6 • Cisco Switches 84 • WLAN Bridges 4 • WLAN access points 10 • Network Connections 2000+ • Desktop & Laptop PC’s 1800+ • Other stuff – UPS, A/C, remote access., firewalls, etc.

20. Pop QuizQuestion #2 What is - Thoreau’s 4th Principle on Adaption as it might pertain to Computer Software?

21. Pop QuizAnswer #2 That would be - It’s not really a BUG at all; it’s a FEATURE for which there’s no additional charge.

22. Questions

23. Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology

24. Norfolk State University OIT Network Team Team Profile Prepared by: Tim Deaver tdeaver@nsu.edu Norfolk State University

25. Network Team Personnel • Lead Network Engineer Tim Deaver • Network Engineer Eugene Shcherba • Network Cable Technician Alvin Sparrow

26. Services Provided • Operation of NSU Network Infrastructure • Configuration and Maintenance of all Routers and Switches • Maintenance and Troubleshooting of NSU Fiber Optic and Cooper cable plants • Guarantee connectivity from any System to any other System and the Internet • Workstation to NSU Servers i.e. email, IFAS etc. • Assist Server Team and PC Technicians • Represent and Advise NSU on all Network Technologies

27. Services Provided (continued) • Monitor Network Performance and Utilization • Supervise all subcontractors working on Networking Projects • Design, configure and install all Network infrastructure for NSU renovations and new construction

28. Network Operations • Is a coordinated effort between our Network Engineers and Network Cable Technician. • NSU’s Network is primarily all Cisco • We utilize Cisco Works LAN Management Solution (LMS) to operate and troubleshoot all our Cisco devices

30. The Network Team works closely with NSU Security Engineer (Andrea Di Fabio) • The Network Team works closely with NSU Server Team and Email Group • The Network Team works closely with NSU PC Technician’s and the Helpdesk

31. NSU Network Accomplishments • New Single Mode Fiber Optic Backbone • Replaced 155mbps ATM Backbone w/ Gigabit • Implemented Cisco’s Enterprise Network Model • Redundant Core Switches • Dual honed Distribution Switches • NSU remote sites connected to Dedicated T-1’s as part of the NSU MAN • Va. Beach Higher Ed Center • Tri-Cities Ed Center Portsmouth • Brambelton Community Outreach Center • Navel Base • Adding Secure Wireless Access

32. NSU Network • Internet access is a DS-3 (45mbps) • Our Firewall connects to the Gateway router at 100mbps • Then the Firewall connects the rest of the Network at Gigabit speeds or 1gbps • Workstations connect @ 100mbps

33. NSU Network (continued) • The Network Team manages all TCP/IP addresses • All our systems us TCP/IP as the transport protocol • For the most users use DHCP to get IP addresses • Printers, servers and dedicated systems get static IP addresses

34. Major Networking Projects • The Hospital acquisition, Data and phone • The Education Building renovation; Data, phone and CATV • Robinson Technology renovation; Server room relocation, Optical Lab Data and phone • Rise I • Internet Access Study

35. Questions

36. Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology

37. Norfolk State University Telecommunications Staff: Monique Pinner, Manager Carmella Smith Veronica Willis

38. Table of Contents • How to access Telecommunication Forms pgs 3 - 6 • Telephone Order Request Forms pg 7 • Set Sheets pgs 8 - 9 • ISDN Telephone Services pgs 10 - 11 Who should have ISDN phones pg 11 • Analog Services & Voice Mail pgs 12 • Phone Repair Request Form pgs 13 - 15 • Finds pgs 16 - 19 • Cell Phones pgs 20 - 21 • Prices pgs 22 - 26

39. Telephone request forms are located on the NSU website www.nsu.edu.. Under SpartanNet

40. On the SpartanNet page, under the OIT tab, highlight TELECOM, then click enter or Double click the TELECOM selection.

41. Highlight and Select Forms & Policies

42. For new phone service or changes to your existing phone service (adding voice mail, music on hold, etc…) Use the Telephone Order Request Form

43. New ISDN phone service requires a sheet set. Form ISDN Phone Order - FUJITSU 1050 or ISDN Phone Order- FUJITSU 9924

46. ISDN Telephone Services

47. Who Should Have ISDN Services? • The President, • Vice Presidents, • Department Heads, • Administrative Specialists, • Receptionists ** ALL OTHER FACULTY AND STAFF CAN USE ANALOG TELEPHONES **

48. Analog Telephone Services • Voice Mail • Phone Repair Request Form . . .

49. Phone Repair Request Form • This form is also located on the Forms & Policies page of the Telecommunication website. • Scroll down, past the Phone and Cell Phone request section, you will find the link for the Phone Repair Request Form. • Phone Repair Request Form may be submitted to Carmella Smith, Fax Number 823-2067