D-Link ANZ RMA System

1. D-Link ANZ RMA System

2. D-Link RMA System allows you to create and send RMA forms for customers. It is an automated system which pulls data (customer details, product and fault details) from the CRM system. All you need to pull the data is the Case ID number.

3. In the CRM System Filling in the fields for RMA You can add and change the product. You can specify the serial number here:

4. In the CRM System Filling in the fields for RMA You need to get all the product’s Required Information and customer details: First NameLast Namee-mailFAX (optional)Posting address FAX

5. In the CRM System Copy the Case ID and Save the case as RMA

6. In the CRM System Case ID Note the Case ID. You will need it to generate the RMA form.

7. Log onto RMA website: http://203.134.166.70:88 Select Generate New RMA from CRM System How to create an RMA file from the CRM Case ID number RMA System

8. Enter the DDA / DAU – This will select the job from the CRM system. RMA System

9. Check all customer detail fields are completed. • Click “Create RMA for this Customer” RMA System

10. Check the details brought forward from the CRM system • Model Number • Serial Number • Reason for return These can be edited if incorrect RMA System

11. Additional units can be added to the RMA • In Model Search, type in the additional model code • Select from the drop down menu to highlight the correct code • Enter the Serial Number • Enter the Reason For Return • Click “Add to RMA/DOA” This process can be repeated for multiple additions. RMA System

12. To review and send the RMA letter, click on the blue text – “Clicking Here” • Additional units recorded in table RMA System

13. To send the letter in Email format select Email in blue. A pop up window of the letter appears pre addressed, click the OK button. The letter also includes a pre-addressed label for the customers return parcel. • Click the Admin Menu on the top right to return to the start RMA System