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Demonstration for Carnival

Demonstration for Carnival. Jennifer Slaughter – Senior Account Executive Jim Gross – Senior Solutions Advisor. Agenda. Overview Our understanding Telligent today Sitecore integration & architecture Mobile Product Demo Basic stuff Sitecore Connector Mobile Analytics

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Demonstration for Carnival

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  1. Demonstration for Carnival Jennifer Slaughter – Senior Account Executive Jim Gross – Senior Solutions Advisor

  2. Agenda • Overview • Our understanding • Telligent today • Sitecore integration & architecture • Mobile • Product Demo • Basic stuff • Sitecore Connector • Mobile • Analytics • Upgrade Discussion • Next Steps

  3. Our Understanding • Key business objectives: • Seamless, engaging, and intuitive experience with unique information not available anywhere else • Influence cruise salesand provided added value through earned content and marketing communications • Carnival travelers can share and discover important information related to their cruise • Utilize business analytics to better understand user adoption and engagement, recognize top contributors and take action • Solution that is easy to customize and mobile friendly • Upgrade and integrate with Sitecore • A fun, easy-to-use, and engaging experience!

  4. Key Differentiators Depth of experience Single platform with integrated social tools User centric experiences Out of the box integration with Sitecore

  5. We’ve done this a few times Financial Services Media / Telecom Technology Consumer Customers Nonprofits / Associations Healthcare

  6. Telligent’s Social Platform Other Systems Content Management Systems Enterprise Social Networks Pure Social Software Solutions Bridge, Share, and Integrate Social with other Software Platforms Mobile and Tablet Social Communities Applications Social Applications in Telligent suite Native & REST APIs Social Platform and Applications Security Scalability Sustainability Control Panel Widget Studio Discussions Blogs Wikis Files Polls Q & A Profiles Tags Calendar Twitter Platform API enables social to be delivered as services. Media ActivityStreams RSS PrivateMessages ContentPages Reputation Ideation Comments Badging Facebook ** not a complete representation of all applications Embed Social Analytics Enterprise Search Doc Management SSO Core Integration Capabilities Insights Social Graph SOLR Lucene Built-in Facebook Other MSFT FAST MSFT SharePoint AD / SAML SPAM Plug-in Reputation Content People Apps People Badging Points Measurements that give actionable insights for community owners. Provides analysis into how people and apps are being used. Designed to integrated with all enterprise search technologies. Custom integrations, etc. Designed to integrated with any enterprise document management system, e.g. Box. Integrate with any single sign on technology. Extensible plug-in and job system for extending base capabilities.

  7. Sitecore Connector

  8. Sitecore and Telligent Architecture

  9. Telligent Connect for Sitecore easily integrates Telligent Evolution and Sitecoreby providing a full social community experience within a Sitecore powered site. Provides Single Sign-On between Telligent Evolution and Sitecore Transforms Telligent Widgets into Sitecore Components that are enabled from the Sitecore Administrative console. What is Telligent Connect for Sitecore?

  10. Create a compelling customer experience and own the customer engagement. Why Telligent Connect for Sitecore? Deliver on what customers want. Social and community help create valuable connections and provide answers. • Key benefit: • Build brand loyalty and generate higher demand with an engaging, interactive customer experience • Secondary benefits: • Facilitate more rapid and accurate decision making • Involve your audience in the innovation process • Rapidly deploy and easily maintain an integrated solution

  11. Two Deployment Options Embedded Only Side by Side Both require a one-to-one mapping between a Sitecore site and a Telligent community

  12. Embedded Only Integration • What you get • Forums & QA, Blogs, Commenting, Favorites, Profiles, Friends, Telligent Search, Mobile, Groups, SSO • What you don’t get • Wikis, Themes, Tags, Groups Browsing, Points UI, Badges, Calendar, Digests, Email, Conversations • Administrators • Widget Studio, Moderation, Spam, Points, Groups • Requires you to turn auto-redirect off

  13. Side by Side Integration • What you get • Upgrade safe Telligent-powered widgets within Sitecore UI • Complete community experience styled to match your Sitecore site • Forums & QA, Blogs, Commenting, Favorites, Profiles, Friends, Telligent Search, Mobile, Groups, SSO, Wikis, Themes, Tags, Groups Browsing, Reputation, Calendar, Digests, Email, Conversations and much more… • Administrators • Widget Studio, Moderation, Spam, Points, Groups • Requires you to set up mappings, tokens and routes and single sign-on

  14. Mobile

  15. Expect social experiences on my device Rich mobile web and app experiencesHTML 5 and iOS • Access community content in mobile devices and enable rich app experiences. • Key benefit: • Match consumer expectations created by BYOD and increase in mobile usage • Secondary benefits: • HTML5 for web experiences (broad reach) • iOS and Windows 8 for app experiences (targeted) • Enables customers to integrate

  16. Demonstration

  17. Next Steps

  18. Appendix

  19. Implementation Overview Who Executes Envisioning Review business objectives, measures of success, direction, best practices, launch planning Design Translate objectives into technical vision, design community, document requirements Partners Implementation Install, configure, theme, customize, integrate, launch Experience • Seasoned project managers with technical and consulting backgrounds • Award winning engineering team • Implemented hundreds of the most complex communities for customers of all sizes and industries Education Community management, social analytics, administrator, and developer training On-going Health Checks Measure progress, re-align, assess roadmap, review objectives

  20. Training & Education Site Administrator Learn to set up, configure and administer your community. Developer Understand how the Telligent Evolution platform works and how to use it to create custom-tailored communities. Helping You Get the Most Out of Social. Self-paced e-learning 24x7 online access Site Administrator and Developer tracks Short 3-5 minute lesson plans Videos from product experts Searchable coursework Learning checkpoints Certification Certification Programs Get certified as either a Developer or a Solutions Architect by completing the curriculum and passing real-world tests of your skill.

  21. Customer Support Core Values • Standard Support • Access to major and minor releases, and hotfixes • Live phone and email support with Telligent Support Engineers (Monday through Friday 8am – 6pm Central) • 24/7 Access to the Developer Support Community • 24/7 Access to Business and Technical Resource Portal • 24/7 Support • Includes everything from Standard Support • 24/7 support for Severity 1 and 2 issues • Premier • Includes everything from Standard Support • Priority queue access • Personalized access to developer resources to address customization issues + weekly case reporting meetings • Customers come first. Period. • Honesty. Always. • Accountability for all we say and do.

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